I upgraded to full fibre 500 on 24th September.On the webpage when ordering it said that an Eero 6 router is supplied (I have a screen shot) and that Voip digital phone could be activated - I just needed to contact talktalk to arrange. Openreach cut ...
My contract is coming to an end and I decided to start a new 24mth contract. Initially I attempted this through the link on an email sent to me and it all looked to be completed, contract and terms sent over. But a week later I was still getting emai...
Just renewed this service. Spotted this admin error... E-mailed contract summary states incorrect speeds: estimated download speed between 45.9 and 51.0 Mbps etc etc. which contradicts the contract information document and all other docs and e-mails....
I've just received today, 7-4-2025, an emailFrom: TalkTalk Customer ServiceSubject: Bill, we've made the changes you asked for. As usual, this email address is non-replyable (i.e. not monitored) This is part of the email:---abc Further below, it has ...
Hi, I went through TopCashBack to order Full Fibre and did not track properly. I raised a claim with TopCashBack and provided the TT order number however it was declined saying they TT were unable to locate it and have now come back with the followin...
I placed an order for Full Fibre 900 via TopCashBack as they had a £100 cashback offer, there is still nothing tracking on my TCB account even after the fibre install went live. I have tried to log a missing cashback claim but it needs an "order numb...
I've recently moved house and gone from a contract with an phone, ADSL connection, and a TV box to just a full fiber connection. Given the change in contract the process was fairly painful but where moved and everything is working well.At one point i...
I usually pay manually using my card. However in November I was spam called by TT (TalkTalk) and told I'd get £5 off if I set one up. I duly set one up and then in early December, 10 days before due, I 1. cancelled the DD and 2. Extended by payment d...
Hello I purchased TalkTalk broadband months ago and have not received the relevant Gift Card as expected. After following up, I have been told I need to provide my TalkTalk order reference (typically beginning N, S0, or FTTP). Please can this be sent...
Hi! When possible can I get my order id related to my internet order a few months ago? Thanks
Good evening! I'm getting quite irritated now at the situation I've found myself in. I've switched from Virgin Media over to TalkTalk Fibre 900mbps. The Eero routers are great, installation went smoothly (in the end after the engineer arrived very ve...
It's been over 60 days and 2 billing cycles and no code or link supplied by TalkTalk.Contact CS and had to supply screen shots of emails and paste the link from the email (which was just Amazon T's&C's).Told to speak to Amazon as they fulfill, but tr...
Hello, As I can see a number of other people have asked (but with no real solutions as far as I've seen yet), I also ordered Talk Talk Fibre 900 on the basis that I would get a £100 voucher. The date for that voucher to arrive has now passed and when...
I signed up to a new contract with TalkTalk on the 23rd August 2023. I was promised a voucher of £100 as part of that deal. The contract was for 18 months.Having not heard anything I contacted TalkTalk I was asked to wait a further month that was unt...
I have recently switched to TT via the Topcashback website but cannot claim the offer as I need an account no. Starting with n7, n8 or s0.TT and TCB are blaming each other for this. Can anyone assist ?thanksmark
Hello, I took out a Fibre 150 package with TalkTalk in November 2023, purchasing it using Quidco as £50 cashback was advertised at the time. This has still not been paid out to me and is still showing as just Tracked on Quidco, please can you assist?...
Hi, could I please get confirmation of what is happening with my broadband account(s) - I was unable to get any clear answers from the online chat.I recently attempted to upgrade to Fibre 900 which was shown on the "my offers and upgrades" page. Howe...
Hi my account currently shows a current order pending due to go live 6/1/24 (coincidentally the date my contract ends) When I drill into "order" no details are shown. I have recently asked for a quotation which I suspect the system is seeing as a don...
Hello, My contract comes to an end on 6th of July and I've spent the past month making calls and over live chat trying to get the situation resolved for me.I've been given various numbers to call, who all just passed me through from one department to...
Hello. I signed up when the black friday deals were on back in November 2022, I have yet to receieve my £125 gitft card. Also the claim I opened via TCB after signup is still pending, please can someone look into this for me. Thanks
Placed an order on the 14th (Sunday) got my order reference number. Cashback tracked succesfully on topcashback. Only issue is, I haven't got any account number or any welcome email from talk talk. I've contacted sales,fibre team, account management ...
Hi, can anyone help me???After 2 weeks of reporting this, several chats later and 3 live conversations on the phone I am still no further forward.I was offered a renewal online for £27 fibre 65 and free anytime unlimited calls for 18 months of the 24...
Hi, i need my order number for my broadband order so i can claim my gift card any help would be appreciated
As my question title asks how close to the end of your contract are you allowed to switch to a new contract penalty free? So if I have 500mb/s Fibre with my contract ending on the 10th July 2023 and want to switch to a new contract with 900mb/s. How ...
Hi,Here I am again trying to resolve an issue that has remained for about the last 10 months. We have talked to about 50 different advisors from all the departments listed in the 'labels'. All the solutions suggested and implemented by TalkTalk have ...