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From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
I sent you a message on December 1 that we are leaving the UK, no response from you, then every week I try to send an e-mail, nothing goes through, I tried to log in to the account. I can't do it either by e-mail or by phone, some kind of mystery, I ...
I can’t even begin to describe the stress and frustration this so called well known company TalkTalk has caused me. They are Forcibly trying to keep my account running after i called them several times that my contract had ended and that I no longer ...
today at midnight i received an email about contract renewal ,even if i didnt do anything.they moved me from fibre65 £33.57 monthly basis ,to fibre65 £37.95 18months contract!This is absurd! Why would i sign up for more expensive package with the sam...
I need my sales order number to claim the Top Cash Back offer and also i have not received my £75 gift card for signing up. I read its 45 days from.aevice going live for the gift card. No idea why it's so hard to get my sales order number ? Customer ...
Hi all, first time posting so hopefully this makes sense… I had an 18 month contract from March 2022 which ended around September 2023. I was paying the increased out-of-contract monthly rate for a couple of months. I was moving house on 03/12/23 so ...
Hi everyone, we had broadband full fibre installed on the 18th December 2023 two days later I called them and requested a cancellation under the no quibble 7 day period because it had not worked correctly from day one. Told them the issues every time...
I'm devastated, I'm moving homes in less than three weeks so I wanted to move my talk talk service to a new address, I decided to use a chat to do that and after setting it up I noticed my broadband was gone and router flashed with red light. I conne...
Hello, I have broadband from you and last time the price change few time, could you let me know why, before Ipay 25 now is 33 this is near 40% more
I called you on 19/12/2023 to discuss options to renew the contract which will end on 06/01/2024.We agreed downgrading from Fibre 65 to Fibre 35 for 18 months at £22. We also agreed half price Unlimited UK Calls Boost at £8. I said I did not want Tal...
I have been trying to talk to someone via live chat about this however it is not working. I keep getting a message telling me to go back or log in to use live chat, despite me being logged in already. When I renewed my contract I was informed that I ...
I was offered an Amazon voucher as a sweetener for joining but still haven't heard 3 months in. Has this happened to anyone else? How did you fix it? Thanks
Hi,when i joined Talktalk over 3months ago It was through a cashback and voucher offer, including a £105 gift card.The purchase was completed in line with all the conditions but I have still not received any confirmation since the last talktalk/giftc...
Hello, I have signed up through topcashback and it hasn’t tracked (full fibre 150) they require an N7, N8 or S0 number which I am unable to find - please could I get some assistance? thank you
Hi all,I first placed an order via live chat for an upgrade from fibre 150 to fibre 900, the equipment came quite fast. I set all up and awaited the go live date. It came and passed so I again spoke to agents on live chat, 6 agents and over 2 hours l...
Is there a customer service email address?The live chat isn't working for me (keeps saying to login in and try again even though I am logged into my account - you would think a broadband company might have a fully functioning website!)I have an issue...
I've recently had to leave Talktalk as there's no FTTP round here except with Virgin. I've had an equipment return bag with a very vague suggestion that my return should weigh 1.3kg. This morning I thought I'd see if Customer Services could let me kn...
Hi it's been over 30 days since my service was active and my £90 voucher from gift cloud that I was promised on signup hasn't arrived like it said it would? Can anyone here help?
I had full fibre installed by in October as part of their switchover to Full fibre. At that time they sent me out a new wi-fi hub 2 router. My contract was then up for renewal on 3/12/2023 and i agreed a new contract. However they are sending out a w...
My account is due to close on the 13th. I contacted TT today to discuss a new full fibre option. But I'm told nothing can be looked at while this inflight order to cease is in progress. But I'm then told it's just copper line cancelled and the Fibre ...
I ordered full fibre only package last month. Told them I needed a ONT box installed but nobody would listen to me. On the 20th oct they said I had gone live it had been done remotely even though I had no enginer visit to install my box. I spoke to t...
Hi - been waiting on this since ordering in Nov 22, claim in since Jan 2023. Confirmed my order number via TCB in Jan, in April it was updated to say waiting on retailer and been in that position ever since. Is anyone from TT able to help with this? ...
Hi, I have been trying for nearly 3 weeks to cancel my TalkTalk FTTP order. I originally submitted a cancellation request on 13 October and was told it would take 5-7 working days and that I would receive an email confirming cancellation, but I never...
Hi,I am enquiring as to the status of a TalkTalk £25 voucher that was promised 45 days after full fibre upgrade installation. We installed around the 4th of September.Still waiting on an email from Giftcloud etc?
Hi, I went through TopCashBack to order Full Fibre back in May, and it did not track properly. I raised a claim with TopCashBack and provided the TT order number however it was declined saying they TT were unable to locate it and have now come back w...
Hi,I signed up for full fibre 900 in May with the promise of a £100 gift voucher after a qualifying period. I have not heard a thing since. Can someone investigate for me please?Kind Regards