I am currently having lots of difficulty getting a stuck order removed so that my account can be cancelled. I recently upgraded from fibre 65 to full fibre 150 and in order to do this, a new account was set up because of the said stuck order. Consequ...
I upgraded from Fibre65 to Full Fibre 500, my Fibre 500 went live from 30th June. TalkTalk made a mess of the upgrade and subsequently have continued to charge me for the old Fibre65 package (2 months worth), and they made me put in a cancellation fo...
hi, tallktalk is charging £50 for not returning the router. the reason is i still haven't receive return bag. is the bag large and wont fit letterbox? or requires someone at home to sign? is it possible to send the return bag to different address as ...
Ever since I have joined Talktalk about 6 months ago, I have been unable to register / log in to the account portal. I get so far through the process and then get the error below. I have tried many times for many months and this still isn't fixed. I ...
My Dad who is 78 years old has tried to contact you to cancel his broadband - he hasn't been able to speak to anybody as he cannot pass security and he doesn't know how to get around this, he just keeps being told he hasn't passed security. He is get...
Very unhappy with the customer service I am receiving. On two occasions I have negotiated the terms a new contract and what has been agreed verbally has not been reflected in the contract details that were issued. As the discrepancy over the length o...
Hi, this may be a little long winded and confusing I apologise in advance. I am currently on the 6 months fee broadband scheme with the DWP and TalkTalk. I have received a couple of emails informing me, that my 6 months is over and that I need to acc...
I need to start the moving home process but it says my 'account is in the process of being closed' but my cantract still has 1 year left to run ? Can anyone help please
Why do talktalk make it so hard for you to cancel your service, phoned up the loyalty team asking them to cancel contract and services as it was still in my 14 day cooling period, got told it would cancel on the 27th of June (yesterday) phoned up aga...
Amazon voucher not recieved
Renewed my contract in march, promised a £130 voucher after 90 days did a chat last week querying said voucher,they said i would hear something after 3 days still waiting can anyone help please Regards Rob
Hello, looking for some advice please. I switched to Full Fibre on 14 April, having previously had Ultra Fibre Optic (UFO). An engineer came to my house, made a change to the wall-mounted white box, and all was good. However, since then, the 'My Acco...
Hi, I've been trying to get hold of my order number that begins with N7, N8 or S0. When i joined I had an issue with the order being attched to another email address similar to mine, but cuistomer suppose havn't been able to find any kind of order nu...
Hello all I’m writing to you as I have no where else to go, I have been without internet for a month now with no sight of a light at the end of the tunnel. It all started when my provider at the time TalkTalk cancelled my Internet because someone con...
Started new contract in January with the promise of £100 voucher. Tried to contact giftcloud as advisor suggested, no response. Got back to the advisor, said he would talk to a his manager, he then said that I would be in the next batch that week. He...
TalkTalk previously provided me with a free upgrade from my copper Fibre 65 service to a full fibre service at the same speed. It took over 4 months to provide me with the upgrade due to issues connecting me to the CityFibre network (mostly duct rela...
This post also answers "Why to choose a company that always provides best service and value its customers ?" BB = Broadband I had fast BB fibre 65 which ends on June 2. I called up to cancel my services on May 25 and then i was offered with Fibre 150...
I signed up for a new fibre contract yesterday. My previous contract had fixed pricing and there was no price increase throughout the contract. When I signed up for the new contract I requested if it was the same as my previous contract with fixed pr...
Hi,From around the 16th March for a week we had no service at all.It's been over 2 months now and I thought TalkTalk had an auto compensation scheme but Ive not received anything. I had to pay for extra mobile data.
In January I was offered the option to move to TalkTalk Business and I specifically asked if there would be an exit fee and was told there would not be.The same day I was then advised I would have to pay £143.87 and when I queried this I was told it ...
Hi. I have just found out that my 90 year old auntie and uncle were sold a home line and BB package 18 months ago. They have a fault on the line and this is what has caused us to look into this for them. We have now discovered that that have been pay...
I signed up to Fibre 65 on the 10 May as my existing contract (Fibre 35) was coming to an end. Additionally, I opted out of the UK Call Boost service to which I had previously been contracted. I received the new contract forms from TalkTalk immediate...
I was wondering when I would get the voucher for staying with TalkTalk. I haven't received an email and it has been 11 weeks since activation. I was already signed up to switch to Vodaphone for 24 months @ £30 for Full Fibre - 500 plus £110 gift card...
Hello,I have been waiting since Nov 2022 for my £125 Amazon voucher. On 14.05.2023 I was promised by Alvin on mychat that I would have my voucher within 24 hours. That was 8 days ago and still no voucher. Giftcloud are still saying they are still wai...
hi I have an email stating my contract is ending so I contacted TalkTalk to upgrade but they said there is a fault on my account and so can not proceed with upgrade. that was two weeks ago so I tried again last week but they had not fixed it even tho...