I need help I had a restriction put on my account as didn’t pay my bill on time but I’ve paid it in full two days ago and gone in circles with the online chats and on the phone past two days to be told the same old and no that the back office need to...
Hi After many hours, on the phone and speaking with multiple people in various departments.They agreed I should not have been charged an engineer fee of £75.00 Despite getting a confirmation email "We credited your TalkTalk account todayHello,Thanks ...
HiI'm terminating my contract at the end of the contract. Have sorted out new provider but can't get confirmation that TalkTalk are aware that I'm leaving. WebChat on TalkTalk website seems to be unavaiable -posted on here 10 mins ago but post hasnt ...
Hi there, I upgraded from Faster Fibre to Full Fibre package and the work by Openreach was completed last Thursday, and the service is now live. Everything’s great, but I wondered how long it takes for my account dashboard to update to the correct pa...
Hi can anyone tell me why I get this when I log in?I am still logged in but can't navigate to My account?Screen shot 10/5/23
Hi I need customer support to give me the upgrade credit I was promised.I raise a complaint and it was opened and closed in five minutes!!I upgraded to Fiber 150 last month and as part of the package I was given a £60 upgrade setup fee welcome credit...
Hi. Renewed my contract after speaking with someone at customer retention as the monthly cost was reasonable and I was also offered a £110 voucher (it was back in Feb so unsure which voucher it was, just remember the amount). Not sure how long it sho...
Received my monthly bill on Saturday and tried to log into my account to see how it was made up between increased broadband charge and telephone calls as I do on most months but not all. My log in details are stored by my browser and I normally go di...
What a week! Everything started to go wrong when I was offered a social broadband package that would have been cheaper with another ISP. I decided to accept it and went through the proccess of changing ISP's.I was then presented with a £216 leaving b...
Hi I currently phoned on 28tb of March to register for wifi. engineer date was arranged, no one attended. I have received wifi box and unfortunately when I registered for wifi the lady has noted down the wrong email address so I have not received my ...
Can someone please advise.I made renewal call for future fibre on 22.3.23 and was offered 24 month contract Talk talk TV, unlimited uk calls and super safe boost. But when I received the contract email later the talk talk Tv and supersafe boost was s...
It looks like this forum is more for technical issues but I'm at a loss. I have been trying to renew my contract since early February. Every time I contact TT by chat or phone they are unable to proceed with anything due to system issues. I have been...
Thank you for your previous attention. I was 15 weeks without a landline but apparently no compensation due as still had broadband service. Cancelled the boost after about 5 weeks and had these additional costs refunded. This was considered compensat...
Hello,I'm leaving TalkTalk due to moving house and new property has it all included.Support have kindly made the suggestion of transferring the loyalties to my parents that are with TalkTalk too (cheaper package etc)The same problem always arises, as...
Upgraded broadband last June on back of echo dot and smartplug offer. Upgrade took place immediately but no email confirmation and no voucher for promotion. Phoned TT and told there was a 13 week delay but I should soon receive a voucher. It didn't h...
I have called and cancelled my service as I'm moving with another provider. My contract is already over and after I called the number to cancel (0345 172 0088), I didn't get a returns bag so I sent in the chat to ask about it and the only answer I go...
Hopefully someone can help.I tried to move to Now broadband in January as I was out of contract and the price has risen by £10.The transfer failed.Now tried again in February and that failed.I was away most of March but near the end of March I tried ...
Hi,From around the 1st February for several weeks we had no service at all, it`s all logged on my previous post, do you think we will ever get some form of compensation ? It would help with the extra mobile data we had to buy. ?
On 02/02/2023 I received an email from you informing me that my monthly broadband charge would increase.The email contained 2 options,, I could do nothing and remain on my present rate of £28.50 per month or move to another 18month contract at a cost...
March 2022 I ordered future fibre 900 by web chat and was given a fixed price for 18 months.This was confirmed on a couple of occasions in the chat and I saved a copy for reference.Today, I received an email informing me of a price increase from Apri...
Talk Talk should be ashamed of themselves!, obviously many of us are struggling with cost of living right now, so I've looked to see if talk talk do a package for those on Benefits or who are disabled, they don't, only students!, i have found another...
As per my previous posts on this saga. I reported on 11th january that I lost service on the 10th of janaury. Service was restored on 24th january. I am due 15 days of compensation and have waited the full length of time (and more) to receive it. I a...
Hello, I'm trying to cancel my new TalkTalk 12 months contract, which I took out on the 24th March 2023. It's within the 14 day cooling off period and I'm stuck on the phone and it's going nowhere. Eventually I've got a date for the cancelation and i...
I'm tearing my hair out. I have a shop with broadband that was set up a few years ago. When I signed up for it, somehow it was done as a personal account. I didn't know of a business account and neither did I know that TalkTalk has 2 operations, ie P...
just had an email telling me ill be paying Fibre 65 will go up by £2.84 from 17th April 2023.when i re-joined last year i was told by the retentions dept, the deal i was offered will not go up and that inc's Fibre 65 £2.84 from 17th April 2023. and i...