Has my order been received?
Hello, Today I completed an order online. But have not been sent an email confirmation yet. I don’t want to post all my details on here. But is there anyway of seeing if my order was accepted?
Forum Posts
Amazon voucher £100 missing since April 2022
Hi, Fibre 500 order placed April 2022 via money saving expert website which promised Amazon voucher £100, which has not arrived. I hope someone from Talk talk will be able to resolve this issue for me. Thanks
Do I stay or Do I go ?
I have been a TT (in one form or another) customer for 21 yearsIt is time to consider my future internet connection - my latest two years expires on 11 MayDo I stay or Do I go - as Joe Strummer askedThis depends on what TT plan to charge for the next...
Service ceased early - unable to gain access back or raise a complaint
Hi, Issue first: I'm due to transfer to another provider on Thu 16 March. All correspondence received from TalkTalk advises this date (see attached). However, I have been cut off today, which is a huge inconvenience. I've spent far too much time on t...
Faster Fibre Order - Escaping is not for the faint hearted!
Hello Everyone, Ordered a new Fibre 65 BROADBAND ONLY line last Thursday (3rd March 2023) with 18 month contract. Advised install would be around end of March 2023. During my order I was assured a callback on Monday (7th March) to confirm whether the...
Sales order number
Ive been trying to get my sales order number now for a long time, we are talking since July 22. I have been told that it should start with an N but i have nothing that references this. My initial email doesnt state a sales order number either,
Cancel my land line
HiIve just gone over to your new fibre service recently and wish to cancel my landline as I no longer require it or use it
Re: Missing Voucher for Echo Dot and Amazon plug
Hi,I accepted an offer last year for a fibre 65 upgrade, comes with an Amazon echo dot and an amazon smart plug. I have received no communication or emails with the voucher from TalkTalk. regardsSteve
Deciding To Leave After 15 years Of Loyalty
Hello My another contract has just finished and the monthly price has gone rocket high as usual. (Didn’t check my renewal email) I am being offered same service by other provider with twice the broadband speed to 150mb for less than what I was offere...
TT bills / payment, canceled ?
I am at wits end with TT , Received an email with and end of contract offer ?. went to my account and what a waste of time and space this is , why can they not show offers in our account ? . anyway when i was in my account i noticed i was still getti...
Cancelled Service - No "final" bill - No bag to return items
Hello, I cancelled my TalkTalk services last month and was advised I would receive a final bill and bag in the post to return broadband hardware. I've received another bill but it doesn't indicate anywhere on there that it is a final bill. I've not r...
Address wrong with OpenReach
Trying to research alternate ISPs. For most providers my address isn't listed with my postcode with the exception of BT who has the correct address listed at the beginning of the process but by checkout has it wrong again. Curiously the error is dupl...
Home phone number has been used by scammers using my number. Will I have to pay for their calls?
People have let me know my home phone number has been used by people demanding money - it has been spoofed. What can I do? Will I have to pay for those calls?
end of fibre 65 contract due 21/02 but no offers or upgrades in My Account
Under offers and upgrades in my account it says "an order is in progress which has to be complete to view offers" as far as I am aware there should be no order in progress.
Not yet received email for £60 Giftcloud voucher
Hello all, I started a contract with TalkTalk in March 2022, and just realised that I haven't received anything relating to the £60 voucher I was supposed to receive as part of that contract deal. I have the original email containing the "Complete yo...
Can't use Existing customer offers & upgrades tab
Hi anyone know why when i click on Existing customer offers & upgradesI get the message We're very sorry, there is an order in progress. At this time you will not be able to view offers until the order is completeIt has been like this for well over 2...
Trying to renew my contract
I was thinking of leaving Talk Talk full fibre when my contract ended on 5th Feb, mainly because there were some cheaper deals available. I spoke to the loyalty team and they made me an offer which I declined at the time. I've now spent the last 2 we...
Missing Voucher
I was offered a £130 voucher and an £8 discount to my service to stay with Talk Talk rather than switch to Sky who were also offering a voucher on 2 February. I cancelled my order with Sky and although my £8 discount has been applied, there is no men...
Claiming my gift voucher
I was moving from talk talk to SKY and cancelled my talk talk. I then received a call from talk talk asking me stay. I was offered a reduced rate and a £100 voucher to stay. So I went back to talk talk but haven’t received any word from talk talk reg...
£125 cashback not received
I joined July 2022 with the 125 cashback offer for 900mb fibre and got nothing, can someone help please