£100 Amazon voucher
I signed a new contract around 17th November and was told I'd get a £100 Amazon voucher within 90 days. I've heard nothing ( and have checked my spam folder). Can you help?
Forum Posts
How to activate my loyalty discount
HiI keep forgetting how to post so apologies if this is wrong or if my question is already live but I can't seem to find it now. I was told to activate my loyalty discount every 3 months and it's due to be done now. I forgot to ask who to contact to ...
Giftcloud voucher not received
I signed up to TalkTalk back in September 2024 and received a Giftcloud email confirming I’ll be receiving a Giftcloud voucher email after 120 days - this has passed and I haven’t received a voucher or any update. Any suggestions? thanks
Voucher
Hello, I recommended a friend to join up with talk talk they did and now have talk. Talk broadband and when we signed up it stated that I and my friend would get a £50 voucher once they paid their first bill and after 60 days I've contacted gifcloud ...
please help me escalate/resolve a complaint
Hi - there have been a number of issues that I have raised in a complaint that need to be resolved. However I seem to be getting nowhere. The typical answer on email is "I have forwarded your correspondence to the Manager who is looking after your co...
direct debit being removed every couple weeks
every couple of weeks i get an email entitled Do you want to restore your Direct Debit?We've noticed you've recently cancelled your Direct Debit with us. (i did no such thing)Setting your Direct Debit payment back up again is really easy to do. Just ...
Copper landline switch over to VOIP
Hi, I have received two letters now asking me to contact you by telephone, 0345 172 0034. I have tried to call but get a recorded message saying your operatives are busy and referring me to use your online chat service. When I login to my talktalk ac...
Bill query
Hello. I've just received my latest bill for last month and it's double what I expected. The reason seems to be that I'm paying for Fibre 150, and then also paying for Fibre 150 data which is something I don't think I've ever requested. Could someone...
Voucher
Hi, Can someone please help provide me with my order number ? It should start with an "N" but isn't on any documentation or emails I've received. So, I can check with gift cloud that a £85 voucher will be sent in due course my service went live on th...
Order in Progress
I put in an order on the 25 Nov 24 to upgrade to Fibre 150, I changed my mind and cancelled the order on the same day (25 Nov 24) My account is still showing an order is in progress . I have brought this matter to talktalk via chat line several time ...
Final attempt to close my account.
I have been trying and have been confirmed multiple time that my account will be closed since last Nov however I am still getting email regarding my bills and today I got email regarding my DD setup, when I logged in to account and what a surprise my...
Engineer charge
Hi. I need some advice/help. I’ve raised a query over live chat about a £75 engineer charge that’s about to leave my bank account but have heard nothing back. A week or so ago our broadband went down and I contacted live chat who did a load of checks...
Gift card
I was promised a £50 gift card when I signed up for Broadband in September 2024. Despite several attempts to get some sense out of people I still haven't received it. Any ideas please to resolve the matter?
Bill emails
Why am I still recieving bill emails when I am no longer a customer
my contract i think expires today ive been unwell and unable to renew or discuss options
i need to discuss my contract
being billed after my service/contract has. ended??
My Talk Talk service ended on 27th December when I switched to another provider, as confirmed by their email, yet I am still getting automated text and bills threatening me because I have cancelled the dirtect debit - to stop them taking money not en...
Amazon gift voucher
I have been with talk talk for over 120 days and still no email with the Amazon gift voucher offered when I signed up
phone call hung up
I was cut of from my enquiry
TT Letter 17th Jan 2025: The price of your service is changing.
Letter 17th Jan 2025: The price of your service is changing.Edited with more info: The letter is confusing...I don't use a landline, I don't have a landline service contract nor do I want one. I have a data only Fibre 150 contract till 2026 and that'...
Account suspended?
When I try logging into my account using the TalkTalk app I get a message that says Account Suspended. Why? I am still within TalkTalk and now on a fibre optic broadband package. I only wanted to log in to ask why I have not received the voucher I wa...
contract renewal
hi guys. just been on to retentians and renewed my contract . full fibre 150 with voip £28pm for 18 mths with first 3 months free. however to get the 3rd month free i have to call back in april for me to receive the discount. i was also promised ther...
Compensation
Where’s my compensation after last month’s fiasco to get my fibre cable replaced after the storm damage? Again, nothing is simple and finding any previous posts or information is just like going down a rabbit hole!
PROBLEMS WITH ONE TOUCH SWITCHING WITH VODAFONE AND STILL BEING BILLED
Just like so many others and recent posts I have switched from TT to Vodafone using one touch switching. This went through successfully and I recieved all emails and communications from Vodafone and Openreach indicate my new Vodafone service is up an...
Cancellation of Landline Telephone
Regarding Account number XXXXXXX I have given notice of termination on the 4th December 2024 yet despite earlier communications including a letter to PO Box 675, Salford I still continue to receive billing for the service. Can someone with the author...
Promised voucher
I joined talk talk via the website as I saw an offer where I would receive an Amazon voucher 120 days after joining. I joined on the 29/08/2024 so should have received it on the 27/12. I have had no email or anything and have chased it up three time...
