Order id
I can't find my order number(ID) following "N" Can someone help me please?
Forum Posts
About cancellation
Hi there The thing is i renewed my talktalk account last month. However i changed my mind and i placed a switch order on virgin media last month. I concerned about the new contract with TT So i called TT. The agent said it's fine, once the order comp...
Unable to view bill
I have been trying to access my bill in the online portal. I just get a loading message with a spinning dotted circle. Same with different browsers, computers, phone, location. Can anyone help? This inability to see my bills will drive me away from t...
Shell migration saga continues - paper bills.
Hello, I've just received my first paper bill to which theres no suprise that I've been charged £2.75 for a paper bill I never asked for. The joys of being a TalkTalk customer. I'm still unable to access the billing section within my account, which I...
Missing £100 Voucher
Hi, I switched to Shell energy on 17/6/24. I was migrated to TalkTalk on 23/8. Part of the deal was a voucher for £100. It's now 21/10 and still no sign of this.I used the TalkTalk chat facility about something else and once this was resolved asked a...
Restricted
I've just about had enough of trying to get in contact with talk talk 3 days now and still can't get through on phone or on web chat my service was restricted so I went to pay my outstanding balance and yet again it came up with a technical issue had...
Ending my contract
I would like to end my contract. When I was with Shell it was only £23.00 a month. Now they want £60.00, this is TalkTalk. It says that my account came to an end on 6/3/24. Can I cancel with TalkTalk
Months since upgrade and not received £25 voucher.!
Been months since we took the fibre upgrade, with a £25 voucher promise - received nothing.!Can't get hold of anyone regarding the problem and wondering how to get it sorted out.Thanks.
Receiving the GifyCloud gift card.
I had a better deal but was lured back with a better offer including a £100 gift card.
Talktalk just lost a loyal customer of over 14 years
Last year we had a deal for Fibre 500 and phone services for £42 a month. My bill went up the usual £3 which is fine, then it went to £56 in September and then this month up to £66. I spoke with a rep apparently called Rachel on Talktalk live chat an...
£50 voucher.
Hi I'm still waiting for my joining voucher..! After joining as a New customer, through my Mothers TalkTalk contract.! My mother was told she would be getting one too.!? Regards Karl68
no service
It is over 5 weeks with no broadband or landline service. We pay our bills regularly, we have followed all instructions, spent hours on the phone, waited in for engineers who havent turned up, pre-booked telephone calls have not been received. Have g...
Contract documents
Hi everyone, on 19 September I received an email detailing the contract confirmation of my new service to take place in our new home to start on the 3 October. We moved on 30 September and waited a few days, then a few more, then resigned ourselves t...
No echo promotion after 60 days
Hi there I signed up with TalkTalk on the 30th of may this year which included and promotional offer of an Amazon echo. I've been keeping an eye on my emails from TalkTalk in regards to the echo but still nothing has arrived yet. I can see multiple p...
vunerable user form
hello, I have recently had my account marked as being for a vunerable user due to mobility disabilities and having a fall alarm connected to my land line and living alone. I was told I would be emailed a form in relation to this that would need to be...
Over charging
Why am I being overcharged?
October Bill Overcharge
I’m looking for help to query an overcharge on my month bill and to ask for my October bill to be changed to reflect this please. . In my October statement, I am being charged more than normal. In the statement it says that this is due to a late paym...
Cannot log into my new account
My broadband and phone service have been migrated from Shell to TalkTalk systems on the 09/08/2024. When I try to log into my account it takes me to my old 2015 account. I spoke with someone today, Thursday 26 September 2024 who told me that he had d...
Contract end & live chat
Live chat is so rubbish it takes them so long to reply and they ask you questions not even related to the matter ! My contract ends on October 4th, I will not renew so please do not bill me after the 4th.Also I would like a seamless transfer which me...
COMPLAINTS DON'T CALL BACK - Treated like a liar, Customer Loyalty Team worst customer service ever
where to start.. On 03/09/24 I started a chat via my talk talk account online as my old fibre 65 contract ended at the end of that day, so I wanted to get a new deal. I spoke to an agent who advised me that I could get a renewal essentially for the s...
Amazon voucher
Hi, I was wondering how and when I will receive the Amazon voucher which was included upon my new contract starting this month? Thanks!
Missing giftcloud voucher
Customer service advised me gift card voucher should have been sent to my mail address (£105 deal for renewal/signup). I have checked mail, junk etc and no voucher. how can I resolve this and get the mail?
Closing My Account
Hi,I have recently transferred my TT phone service to Sky, and wish to close the account associated with that phone number. Even though TT are not providing the service anymore, I am receiving monthly bills from them for zero amount, which seems poin...
Migrated from Shell broadband but unable to register due to old account
Hi, I was migrated to talk talk after merging shell broadband with talk talk. But post that move I have no way of accessing my account. I am unable to register as new account as well. Could you please help me with that? Sorry @Arne-TalkTalk tagging y...
How to clarify addresses and account numbers
Hi, we have multiple accounts on Talktalk. Is there a way to verify the account number and its corresponding addresses?