Voucher
I still have received no email or any info relating to my £100 voucher i was promised for signing up with talk talk. I do not know who to contact.
Forum Posts
Order cancelled without notice
I'm sorry, but my order has literally been cancelled twice. I'm not happy as I've moved home and TalkTalk have failed to even honour their order, let alone set me up with broadband. I seem to get an email 3 days before when the router should arrive s...
Where is my order number?
I need my order number starting with N or S in order to get my cash back and gift card I am owed. When I signed up all I received was an account number and no order number. Please help
Moving house
I am moving house and am 4 months into a new contract , however Talktalk cannot provide the same service / contract at the new property , so I am liable for cancellation fees?
disconnected from another provider
Hello i was having Full fibre 500, everything was fine until now.. I was using it until thursday and my connection lost i was not having anymore internet its a 5th day already i am working and studying from home.I started writing in chat now, only ye...
Thank you voucher
Anyone else not received their thank you voucher from Talk Talk. New faster fibre was installed in November and have just remembered about the voucher
Returns bag request
Hello, I have cancelled my service and have been told that I will receive a returns bag, but am no longer at the address for the account. How can I request a bag be sent to my new address?
Contract Renewal
Hi, My Fibre 35 contract ends today and I renewed several times on the same contract at the lower cost £24 for 24 months but I can't see any where on the account if this has been done. Every time I log in to my account it's saying 'Recommended Offer'...
voucher for going fiber?
Hi, have the full fiber installed in December and still waiting for my voucher for the inconvenience of the installation. Can you tell me when it will be emailed please. The emails said within 45 days, passed that now
moving home
Hello there im Moving House on the 1st march and would like to take my internet with me to the new house, ive tried doing it online and it says it cant complete it online so then i spoke to someone on chat and after being sent to three different peop...
billing occuring after service has been moved to a different provider
I switched to another open reach provider, and after the move had happened was receiving bills from talk talk. After speaking over the phone they assured me it was automated and I didn't need to pay. Now a subsequent late admin fee has been applied t...
Order "stuck"
I just came to talktalk from Sky. My broadband went live last Monday, 29th, and I now have broadband, however my online account appears to be stuck, half activated (according to online and phone agents) I have not received my Netflix activation email...
Moving into a nursing home
My elderly mother has moved into a nursing home. Who do I notify as we no longer need the landline but we do still need the broadband until the house is sold. I can’t see an email address as to who to contactmany thanks
Cannot fix my faulty landline since Christmas - Waiting for an Openreach Engineer
Hi all, Can anyone suggest a way forward to resolve my particular situation. Prior to the Christmas break, we realised our copper based landline (separate from the fibre internet) was not working. The phone handset itself rings but upon answering, it...
I am not your customer
I have been invited by Andy of the Social Team to post a message after I made a Trustpilot review as below.... TalkTalk were contacted by me back in August 2023, nearly seven months ago, to move my broadband service to a new address. Nobody turned up...
Contract Renewed Without my Knowledge
Hello, I joined Talktalk on 24 February 2022 (24 month deal). My Account Dashboard says my contract ends on 21 December 2024. I have queried this with online support who tell me it 'migrated' on 22 December 2022 and I confirmed it after receiving an ...
Bills
can you explain about this charge? It's really hard time now, and you doing some things like that? I really don't have such amazing Internet speed, and you still charging me ?
Problem with City Fibre Installation - Promised £25 never received. Am I alone?
Title says it all.Got an email from Talk Talk in Sep 23, about an upgrade. I was promised £25 gift voucher for the inconvenience. I had the upgrade, then NOTHING - though the small print did say wait up to 45 days.So I waited.Then I contacted GiftClo...
Waiting for Retailer - TopCashback
Hi, When I bought my full fibre I went through Top Cashback as I was offered £127.50. The purchase didn’t track and It has now been in ‘Waiting for Retailer’ for 8 months (14 months since I bought the Broadband package). Please can this be looked int...
Price increase
Hi, can you help me with this? My contract is coming/has come to an end and I've been informed my new charge is £34 which is £10 a month more than I have been paying. I appreciate I have had a discount, but that is quite a hike. Can you offer me a be...
GiftCloud Voucher
Hi, Im chasing my giftcloud voucher. I signed up in September but havent received anything yet
Not cancel old supplier
Hi there. I have been in touch with my old supplier and am getting charged for them and Haswell as you . When I change provider to you , you should have informed them that you taking order . I was paying for a service which I have had since the 20th ...
Havent received £100 amazon voucher
I was told over the phone id get a £100 voucher for renewing my contract and so i renewed it and i was told it'd take 2-3 days to arrive by email but i still havent gotten it and ive checked my emails so i would like some help with this.
contract
I sent you a message on December 1 that we are leaving the UK, no response from you, then every week I try to send an e-mail, nothing goes through, I tried to log in to the account. I can't do it either by e-mail or by phone, some kind of mystery, I ...
TalkTalk will not cancel my account even after my contract has ended!!!
I can’t even begin to describe the stress and frustration this so called well known company TalkTalk has caused me. They are Forcibly trying to keep my account running after i called them several times that my contract had ended and that I no longer ...