Get tailored support with your TalkTalk account and bills.
I have accepted ismybillfair's offer from TalkTalk to lower my current bill to £28 per month 0n a 24 month contract, for the same service. They say it has been passed on to TalkTalk who would get back to me within 28 days.,It is now more than 28 days...
Hi I'm having a spot of bother cancelling my contract. I tried to do it via live chat, they said they couldn't do it and retentions would need to speak to me first. I don't want to speak to retentions. I'm not staying! I want to cancel both my landli...
Hi, I still haven't received my promotional code for echo dot
I'm disappointed that talktalk have cancelled my regular payment and then charged me £12.50 for not paying on time. Great!
Hi, I was with shell energy which I only set up in June, 2 months later moved to talk talk which is fine if it was just a continuing contract. I paid £25.99 to shell on the 12th August so you would assume my next bill since moving to talk talk would ...
Because of your system error the direct debit was unsuccessful,I have just paid £24.37 as requested. Please confirm that my account is clear as there should not be any late payment charges
Hi, I have just gone live with 150 Fibre and would like to port my existing telephone number over to talktalk and add telephone calls to my package. I was told by the sales team I could do this one I had got fibre installed and after it had gone live...
Hi, Ive still not received my Amazon echo dot email, I have read through all the terms and conditions and I should have received the email by now. Is anyone else having the same issues?
Forced 'migration' from Shell and received the usual emails assuring me the direct debit would work as usual, I do not need to do anything etc etc. I tried to contact TalkTalk when I received the first bill because they had added an extra £16. No ans...
Hi, I have ordered talktalk fiber on 28/05/2024. Installation was completed on 17/06/2024. It's been over 60 days now and first 2 bills have been paid. 3rd is on it's way but I haven't heard anything about the promotional offer of the echo dot. Can y...
Hi was a shell customer. You’ve kindly sorted my bill out the other week but I always made payment via direct debit . It now hasn’t come out and when I looked it says to make payment from phone and bill is overdue . I can make payment this way , but ...
Hello,I am not with Talk talk any more but parents are and i help them when needed.I set up access/passcode so i could deal with support issues and was chatting to support who advised to register an account so i could deal with renewals and keep an e...
Hi all, I have a claim with Topcashback for missing cashback. They are asking for an account/order/sale id beginning with N7", "N8" or "S0", but I could not find any. Does anyone know where I can find it?
Hi, My bill is not normally this high. Please explain it to me as I have had no contact regarding changeover and don't want to increase my bills.
Back in January I accepted a free upgrade to Full Fibre 150 including grand stream voice service with an agreed price of £25.83 until the end of the existing contract which ends on 1st of September 2024. Late July I received an email advising my cont...
Hello all. Will try and keep things brief, moved from Shell Energy where had Fibre 100, and received a bill from talk talk at new address, saying having full fibre upgraded to 150 as they don't do 100 mbps. Was told by shell energy, that at the new a...
My current fibre 65 runs out at the end of September and if I renew and upgrade now to Full fibre can I get it to be installed on or near the date of my expiry of my current one or if I contact retentions now will it be changed from now.The reason is...
I sent an email enquiry to concerns@talktalkplc.com regarding charges to my TalkTalk Broadband bill. I received a reply from TalkTalkReply@talktalkplc.com. but no answer to my enquiry.In an email I replied, “None of the offered alternative ways to co...
I hope I'm posting in the correct forum here as it's about my broadband account. I just received an email from Talk Talk Customer Service saying that I have an outstanding balance which is unpaid which then goes on to mention restricted service and p...
Shell switched my a/c to TalkTalk with the promise of no additional charges.On the 7th of each month my fee was £33.03Talk Talk took £48.72 on the 9th for the first debit and then returned to £33.03 for the next. Why did the '2 day difference between...
Your team confirm my renewal on phone with new price and benefit. However, it did not show in email contract sent to me nor on my online account record. Kindly check and revert to me by email soon.
Hi all, on 31 July after receiving an email from TalkTalk of £30 for fibre 150, I phoned the 0345 number and was put through to an overseas call centre and spoke to a lady with an Indian accent to discuss my options I told her I was looking elsewhere...
I signed up to a broadband package in May this year which included an Amazon Echo Dot. However, it is now August and I still have not received a promotional link from Talktalk in order to claim the Echo Dot from Amazon. I have queried this by phone w...
With my new contract I was supposed to receive a £100 gift card. So far this has not beenforthcoming. Please could this now be sorted. Thanks. So far I am happy with the fullfibre.
Has anyone else, novated across from Shell Energy, had an emailing threatening to add a £12.50 admin charge added to their bill because payment couldn’t be collected despite the fact that Talk Talk Know it’s an issue with Shell migrating the direct d...