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Your Account

Get tailored support with your TalkTalk account and bills.

Forum Posts

Billing advice required

Hello, I'm unable to view any billing information on "My Account". I have had this problem for atleast 2 years, without resolution. No billing information or transaction history is viewable on "My Account". I have received a £75 credit to "My Account...

D59125 by Popular Poster
  • 445 Views
  • 3 replies
  • 0 like

bereavement and account

My dad passed away 2 weeks ago and I contacted the bereavement team who transferred the account to me. OK sofar. My dads Direct debit was taken on 30th May for period 23rd May-22nd June and now I have received a bill for the period 4th June - 3rd Jul...

Still getting bills for old account after moving

Hey there, Lately I moved to new home and asked TalkTalk to setup new fibre there and close my old account, I got my new home connected and paying bills now but I still getting bills for my old home connection even though I was told you I can canecel...

Trying to remove unauthorised calling boost.

Requested calling boost be removed no less than 4 times over the last 6 weeks via live chat. Each time received assurance boost would be removed and I would be refunded £16. Yet 6 weeks later, 4 lots of assurance and one auto email on 3 April stating...

Still being charged but thought I had left

hello, i switched to vodafone a month ago and i was under the impression that simply switching would have notified talktalk and ended my service with them, but i'm still being charged and it says i have an upcoming payment in may as well

owlhoods by First Timer
  • 427 Views
  • 3 replies
  • 0 like

Cancelled my install when the engineers never showed up.

So I cancelled my install after I took a day off work and the engineers never showed up on April the 4th, and nobody got in touch with me to let me know what was happening. The lady I talked to on the phone eventually said it was cancelled and she wo...

Ryan_ by Chatterbox
  • 961 Views
  • 9 replies
  • 0 like

'Automatic compensation' - service loss

I lost phone & broadband service from 07/03 - 28/03, Open Reach resolved in street cabinet. I used the line test tool on day 1, which then showed a 'fault - in progress' in my account for weeks. I understand automatic compensation is paid from Day 3 ...

Gavin23 by Chatterbox
  • 657 Views
  • 6 replies
  • 0 like

Ported number away but i've been billed a full month

hihimy voip provider put in a porting request for my phone number to you on 09/02/2023 - i.e. a cancellation notification - which would mean that with my 30 days notice i should have been billed up to 11/03/2023. however my latest bill has billed me ...

rolysatch by Conversation Starter
  • 536 Views
  • 5 replies
  • 0 like

Double Accounts Created When I Requested for Home Move

In November 2022, I moved home from Dagenham to Basildon. I called to ask for my package to be moved to the new address in Basildon. I spoke to this advisor who agreed to transfer the package to my address at the same fee plus only installation fee. ...

kwajoman by Chatterbox
  • 308 Views
  • 1 replies
  • 1 like

Cancelled service, but have credit score damaged

Hi Support, I cancelled the service in November 2022, yet got charged an extra month, however that invoice was then subsequently credited after contacting support on phone (for an hour! passed around 3 different people! this happened twice so am relu...

ckarsan by First Timer
  • 454 Views
  • 3 replies
  • 0 like