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Home Phone

Get help with your TalkTalk landline and calling features.

Forum Posts

Phone boost

I have a phone boost for free calls. It costs £16.00 a month. How do I cancel it?

Call boost

HiI cancelled my unlimited calls boost last week as I don't normally make enough landline calls to justify it.I had assumed that as boosts and any extras are paid in advance that this would not take effect until after my next bill which is due around...

Call boosts

I have been trying to change my call boosts from free anytime call to just evening and weekends.I have added the weekend option but am unable to cancel the anytime call boost. It states you can but the anytime does not show on my manage service scree...

acftus by Popular Poster
  • 640 Views
  • 11 replies
  • 0 like

Cancellation of telephone boost cannot be accessed on line

I have fibre 150 plan which will soon be expiring. I’ve been on line to check my boosts but find I cannot cancel my telephone boost myself, as I’m a single household and a low user I’d hoped to do this. I’ve tried customer services to no avail, being...

Jun-473 by Chatterbox
  • 282 Views
  • 2 replies
  • 0 like

Link sent to me not working

Arne sent me a link regarding cancelling international call boost, all I get is oops something went wrong you shouldn't be seeing this contact your agent. tried many times but get the same each time.

Any time call boost

When I renewed my contract for Fibre 65 in March 2023 I wanted to cancel the anytime call boost. After talking to lots of agents I was told that it would have to be done by the back room staff. I was given a 6 months credit and promised that it would...

Grumpy72 by First Timer
  • 279 Views
  • 2 replies
  • 0 like

Unlimited UK Calls Boost

Unlimited UK Calls Boost was added to my Bill without my knowledge, I did not request this, seeing as we do not own a landline telephone. How do I remove it?

Dan0301 by First Timer
  • 259 Views
  • 1 replies
  • 0 like

VOIP dropping out - having to restart eero and grandstream

Several times over the last couple of weeks the dial tone on my phone has been delayed when I start to make a call, the phone rings but the person on the other end cannot hear me and all goes dead. I have to turn off the eero and grandstream off and ...

Gleha by Conversation Starter
  • 251 Views
  • 1 replies
  • 0 like

Removal of a boost

I want to remove the International Boost from my telephone package but need to know when the charge will stop after I remove it via my account.Will I continue to get free international calls until the end of the current month or do the free calls sto...

Ozjock by Team Player
  • 269 Views
  • 1 replies
  • 0 like

Caller Display not Working

Hi, I just came over from sky a few weeks ago. I activated caller display, but it isn't working. I deactivated it, waited a few hours and reenabled it in my account yesterday. It is showing as an "active add-on" in my account, however it still isn't ...

seajays by Conversation Starter
  • 2616 Views
  • 37 replies
  • 0 like

Cancel unlimited call boosts

Since my wife died, I have no longer any need for unlimited calls boost. Please will a member of staff cancel it for me, as it seems that a customer can't do it (it's not listed in the lists of 'Home phone calling boosts & privacy features'.

Voicemail Plus becomes Voicemail Extra... Where is User Guide?

I discover today that Voicemail Plus has suddenly changed to Voicemail Extra (a friend and TalkTalk customer who thought he was activating Voicemail Plus today, advised me of the change). There doesn't appear to be an online User Guide for the new se...

aa2000 by Enlightened One
  • 1079 Views
  • 14 replies
  • 0 like