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Online security

Get answers and information about our security products.

Forum Posts

Don't post Router security issues here

This board is for general security issues, not router-related security questions. For all things like WPA2/WPA3, AES, Encrypted DNS etc please post in the appropriate board from the list below:- Help with your service > Full Fibre Help with your serv...

Super Safe file missing

My laptop is stating a file is missing on startup. C:\Program Files (x86)\TalkTalk\SuperSafe\ui_net6\fsmainui.exeMy Super safe has stopped working. I have Windows 10. Does anyone know how to fix this?

SuperSafe not scanning

Supersafe (F-Secure version 25.6) keeps giving an error message and says protection is not working and need to restart computer. Stuck in a loop as it is not working when I restart.

HINTONX by First Timer
  • 92 Views
  • 2 replies
  • 0 like

Blocked Website

I have used www.purposegames.com on a daily basis for 12 years but am now unable to access this via my TalkTalk network. It is understood the scam filter within Homesafe is causing the block.I have removed Scam protection in Homesafe and made the sit...

RAFACAT by Visitor
  • 185 Views
  • 2 replies
  • 0 like

Kid safe switched off and technical issue in switching on

Morning,I’m aware that there are other threads of a similar nature but can’t find a resolution. i noticed early last month prior to an engineer resolving connection issues that my account had switched off kid safe settings.when I went to turn back on...

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Jolie1 by Team Player
  • 725 Views
  • 2 replies
  • 0 like

Home safe stopped working

From last week home safe does not work , no matter what you tick is still bypasses , tried full reset , different devices not using vpn , spoke to customer services said itll be fixed next day ,week later still the same . Not mentioning that adding s...

supersafe error message and constantly asking to restart!

supersafe has suddenly started showing an error message and asking to restart every 5 mins. I've uninstalled and re-installed with no difference. Soent over 1 hour on chat with TT but not resloved the issue just keep sending me back to help page.

sdwood by First Timer
  • 780 Views
  • 9 replies
  • 1 like

SuperSafe installation freezes.

For the last two weeks, the F-Secure app has been unable to update its database, and was posting warning messages that the F-Secure database was out-of-date. So I uninstalled the SuperSafe app and then tried to reinstall it. I can download the instal...

HWKG5 by Chatterbox
  • 1199 Views
  • 9 replies
  • 0 like

SUPERSAFE MESSAGE

I subscribe to Supersafe. On Wednesday my email was hacked and those on my contact list were phished. I spent several hours on Wednesday and this morning on Chatbox (because mail was not being received in Outlook) and now have a reference number. I a...

LORNAA22 by First Timer
  • 368 Views
  • 1 replies
  • 0 like

Supersafe by F-Secure /Photobox project app

I have downloaded Photobox's app. to creaste a photo album. I am unable to order the album created by the app because a Photobox rep says there is likely to be a firewall issue. He said the app was being prevented a connection to the internet. I cann...

Danomi by First Timer
  • 574 Views
  • 2 replies
  • 0 like

DNS Issues with TalkTalk

Looks like there is a DNS problem (either a real one, or blocking going on) as:d:\>nslookup radio.entertainmenttechnologies.co.uk 8.8.8.8Server: dns.googleAddress: 8.8.8.8Non-authoritative answer:Name: radio.entertainmenttechnologies.co.ukAddress: 79...

simmondp by Conversation Starter
  • 3478 Views
  • 22 replies
  • 0 like

Scam emails

I am being inundated with emails supposedly from Talk Talk saying my computer security has lapsed and it needs renewing and click on the link.Am I being scammed?

Cannot use Teamviewer anymore

I use TeamViewer for work and up until a few days ago it was working fine. However, now it will no longer connect, it reports an issue with my connection, or says that the connection for this site is not safe. If I use a VPN then I can use Teamviewer...

JDS_85 by First Timer
  • 764 Views
  • 2 replies
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Adult websites are suddenly blocked

I use gambling websites regularly. Everything was working fine for years, but suddenly today I cannot open any gambling website on any device or browser on my network. Gala Bingo, Betfred, Bet365, Betfair, etc. none of these website work all of a sud...

marksamo by Participant
  • 2215 Views
  • 4 replies
  • 1 like

Homesafe not working.

I set up homesafe last week to block a category and a couple specific websites. It was working for a few days and now is allowing access to the websites. Nothing has been changed on my end. I need this sorted asap. I’ve tried to turn it off and back ...

amiiegee by Conversation Starter
  • 3663 Views
  • 23 replies
  • 0 like