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Online security

Get answers and information about our security products.

Forum Posts

Don't post Router security issues here

This board is for general security issues, not router-related security questions. For all things like WPA2/WPA3, AES, Encrypted DNS etc please post in the appropriate board from the list below:- Help with your service > Full Fibre Help with your serv...

Can't change HomeSafe security settings

Since early December 2023 I have been unable to change HomeSafe settings within the security section of My Account.My Account>My SecurityThere was a technical errorWe’re sorry and working hard to resolve this. Please try again later.How do I fix this...

YIMann by First Timer
  • 3538 Views
  • 15 replies
  • 0 like

Spam message ?

I got a message about my security no good supposedly from you is his right

Weak security

My iPad says I have weak security and need to configure my router, how do I do this?

Cazbri by First Timer
  • 637 Views
  • 1 replies
  • 0 like

Supersafe on Android in funny state

Here a couple of screenshots from my Android phone. Status messageSupersafe dashboard I am a little concerned that the status message says "PROTECTION IS OFF", while dashboard says "device is protected". Which one do I believe?

Screenshot_2024-01-17-10-16-35-192_com.mi.android.globallauncher.jpg Screenshot_2024-01-17-10-16-48-572_com.fsecure.ms.talktalksa.jpg

Spam Mail.

Hi,Just be careful regarding spam emails. I must have shares in Mcafee now. They are coming thick and fast.Cheers

Screenshot_20240113_112455_Email.jpg
GerryMac by Philosopher
  • 1876 Views
  • 5 replies
  • 0 like

Homesafe

I’ve just tested my phone to see if the things I’ve blocked on homesafe are indeed blocked and they haven’t. I’ve blocked gaming and social media on the kid safe section and it hasn’t worked, I can still access them. Also, the homework time section i...

L82mcg by First Timer
  • 719 Views
  • 1 replies
  • 0 like

Supersafe has lost functionality - content filtering etc

Background:I've been a TalkTalk for what seems like forever - I'm still using my original pipex email.So I've had Supersafe for a good number of years and have over time installed licences on a number of devices including mobile phones. Unless I've l...

DaveB1361 by Popular Poster
  • 1261 Views
  • 3 replies
  • 0 like

Eliminate network user

How can I eliminate a device connected to my network? I have connected an unusual device to my network and I can't eliminate, what can I do?

Orlando3 by First Timer
  • 1028 Views
  • 3 replies
  • 1 like

Why does Homesafe want me to turn it off?

Hello, Could somebody tell me why my account says that I should turn off Homesafe?HomesafeI have the Scam Protection and Virus Alerts settings turned on, Everything else is set to off.Is it because:When I upgraded to Full Fibre, I swapped out for the...

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DrStrange by Conversation Starter
  • 2291 Views
  • 6 replies
  • 0 like

Resolved! Cannot access Google sites

Hello, Gondola. I'm new here, and just went live with TT last Friday (10/11/23). The TT agent who set everything up had promised to phone me on that day to do some checks about my new account, but no-one has phoned me yet. Also, I can't access Google...

ÉIRE55 by Participant
  • 7806 Views
  • 24 replies
  • 0 like

TeamViewer and HomeSafe

After being switched over to full fibre, I can no longer use TeamViewer, despite all the settings in HomeSafe being switched off. They won't even switch back on, as has been suggested in some posts, to permit allowed sites to be set up. It shouldn't ...

daffy_uk by Popular Poster
  • 2263 Views
  • 7 replies
  • 0 like