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Online security

Get answers and information about our security products.

Forum Posts

Resolved! Two Factor Authorisation - Is there an alternative method ?

When I log in to the forum I get an email with a 6-digit code to type in and proceed. This is fine if I am sat at my own computer, the one with my emails on. If I am not at my normal computer I have to use webmail on my phone to get the code. This is...

Buzby by Super Duper Contributor
  • 163 Views
  • 5 replies
  • 0 like

Router password - Cannot change

Morning all, I have tried to change my router password this morning, but flashes up "Could not change password". I know the old password, as logged into the router hub.Is there any restriction to the length/characters etc.? I have only used upper and...

nrsteady by First Timer
  • 127 Views
  • 1 replies
  • 0 like

Username & passwords

Several attempts to log in have ended in failure. Eventually (using the non-wifi password), I got somewhere. A strange place, it afforded me no means to change the default user p/w or anything else. There was a load of stuff I had no idea about!Insta...

peterwa7 by First Timer
  • 224 Views
  • 5 replies
  • 0 like

Difficulty logging in to commuity

I have tried on a number of occasion to login under the new SSO system but every time I reach the access code page I get a message " invalid code entered". I have only managed to post this by using my login from my password manager. Help would be app...

BMBiker by Participant
  • 137 Views
  • 1 replies
  • 0 like

WiFi Password

Mobile phones will not accept password taken direct from router says incorrect password but has always been the same for years now devices don’t work if u turn off mobile wifi won’t reconnect.

Samcabal by First Timer
  • 214 Views
  • 3 replies
  • 0 like

Cannot log on to my account

For the past few days I cannot log on to TalkTalk website to access my account. I have tried using my email address and also my mobile phone and do receive a secure access code but this is the message I get when I attempt to use it.“Sorry - for techn...

Passport Manager

Hi,I have recently got a new tablet. I've tried to get the Talktalk Password Manager to work but I just get the following message. Any help will be appreciated 

Gerro by Team Player
  • 750 Views
  • 15 replies
  • 0 like

New community login a bit annoying

Whilst I can understand the benefits of using a single sign on for both your account and the community forums, the implementation is a bit annoying, especially for those who use password managers. Having to go into email every visit to get a code is ...

ITTroll by Whizz Kid
  • 152 Views
  • 1 replies
  • 0 like

Password Manager F-Secure

Password Manager F-Secure Extension on Google Chrome and Edge is not working. I get the following message. Am I doing something wrong? 

Gerro by Team Player
  • 473 Views
  • 4 replies
  • 0 like

Identity Theft - Attn OCE please

My partners details can be found in the private details section of my community profile, and I can provide their Talktalk email address on request, by PM.On 24th Dec at 9:38, my partner's Talktalk and email account login password was changed but not ...

davecm by Whizz Kid
  • 416 Views
  • 5 replies
  • 0 like

My Account Sign In

Hi,Have read the blog regarding the above and last week I set it up..well I thought I had.Went through all the instructions as supplied and then could not Log into any account. Even on my phone, with fingerprint security, I could sign into My Account...

GerryMac by Philosopher
  • 301 Views
  • 2 replies
  • 0 like

Supersafe and FSecure

Hoping someone can help me... I have the same problem as SueBBBBBBB18 post of 23.11.2023. I recently took out a new contract with TalkTalk which includes Supersafe for £2.50 per month. I've been trying for days to get into my Supersafe and F Secure a...

Trish72 by First Timer
  • 220 Views
  • 1 replies
  • 0 like

SuperSafe Boost Unable to log in or reset password

I recently renewed my contract with TalkTalk broadband and continued with supersafe boost but I am now unable to log in to the SuperSafe App or via the SuperSafe web portal. I have tried many times to do the password reset, but never receive a passwo...

Unable to log into my account - problems with password

HII can't log into my account. I get as far as managing to change my password then when trying to use new password it won't accept it. Changed my password couple of times won't accept either. Message I keep getting "We have detected suspicious login ...

Ragsab by Team Player
  • 309 Views
  • 1 replies
  • 0 like

I can't Access my hub (wrong password)

My password isn't working to access the hub backend... I'm fairly* sure I've not changed it but the printed password on the rear of the unit is not working. I've connected to it using the 192.168.1.1 IP and attempted to logon using the factory detail...

PJRanson by Participant
  • 531 Views
  • 5 replies
  • 0 like

Email asking me to update details

Hi, I've just received an email purporting to be from TT telling me that Webmail is changing and to update my details. It looks genuine, can anyone tell me if it's a scam?

Metalgod by Super Duper Contributor
  • 428 Views
  • 3 replies
  • 0 like

Supersafe errors and unable to log in

For the past couple of months Supersafe has been renewing every day and expiring after about 10 minutes I've removed Supersafe and was going to reload it. I cannot log into Supersafe. The Supersafe login was created originally with an old talktalk.ne...

F-Secure login problems

For the past few weeks I have been having a nagging screen appear whenever I log on that I need to sign in to SuperSafe F-secure. Occasionally it has shown that I am signed in. It is always telling me my subscription is valid. Today I thought I would...

fr8ys by Community Star
  • 1078 Views
  • 10 replies
  • 0 like

F Secure nagging for login details

2nd time I've had this issue in the last few weeks. F Secure keeps nagging me to login to enable all features but the app won't accept my password as says it's incorrect. It cleared after a few days last time and I successfully signed in using the sa...

fr8ys by Community Star
  • 473 Views
  • 3 replies
  • 0 like
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