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Online security

Get answers and information about our security products.

Forum Posts

Don't post Router security issues here

This board is for general security issues, not router-related security questions. For all things like WPA2/WPA3, AES, Encrypted DNS etc please post in the appropriate board from the list below:- Help with your service > Full Fibre Help with your serv...

Changing Email for My Account Login

Hi, Long story short, because of using my email to receive billing information on two TalkTalk Accounts (one was my mom’s that was migrated from Shell Energy) I had login issues on my My Account…was therefore advised by @Arne-TalkTalk that email shou...

IMG_4239.jpeg Screenshot 2024-09-18 at 06.06.42.jpeg

Changing email address on line

Want to change my email address. As i no longer use a talk talk network the system security won’t let me make the change. Any idea what I should do?

Account email change back to one previously used

Due to security reasons I wish to change my account email address. I want to use an address that I had when I had an account with TT many years ago. I am asking because when I returned to TT I was told that I would have to provide a different address...

BartyA by First Timer
  • 618 Views
  • 9 replies
  • 0 like

Scam Survey from TalkTalk?

Got an email personally addressed to me from Sam NunnResearch ManagerTalkTalk Research Team. I copied the link expecting it to be a TalkTalk specific survey but first question asked who my broadband supplier was which seemed strange 2nd asked who I u...

fr8ys by Community Star
  • 497 Views
  • 1 replies
  • 0 like

Resolved! Two Factor Authorisation - Is there an alternative method ?

When I log in to the forum I get an email with a 6-digit code to type in and proceed. This is fine if I am sat at my own computer, the one with my emails on. If I am not at my normal computer I have to use webmail on my phone to get the code. This is...

Buzby by Super Duper Contributor
  • 824 Views
  • 5 replies
  • 0 like

Router password - Cannot change

Morning all, I have tried to change my router password this morning, but flashes up "Could not change password". I know the old password, as logged into the router hub.Is there any restriction to the length/characters etc.? I have only used upper and...

nrsteady by First Timer
  • 466 Views
  • 1 replies
  • 0 like

Username & passwords

Several attempts to log in have ended in failure. Eventually (using the non-wifi password), I got somewhere. A strange place, it afforded me no means to change the default user p/w or anything else. There was a load of stuff I had no idea about!Insta...

peterwa7 by First Timer
  • 700 Views
  • 5 replies
  • 0 like

Difficulty logging in to commuity

I have tried on a number of occasion to login under the new SSO system but every time I reach the access code page I get a message " invalid code entered". I have only managed to post this by using my login from my password manager. Help would be app...

BMBiker by Participant
  • 389 Views
  • 1 replies
  • 0 like

WiFi Password

Mobile phones will not accept password taken direct from router says incorrect password but has always been the same for years now devices don’t work if u turn off mobile wifi won’t reconnect.

Samcabal by First Timer
  • 633 Views
  • 3 replies
  • 0 like

Cannot log on to my account

For the past few days I cannot log on to TalkTalk website to access my account. I have tried using my email address and also my mobile phone and do receive a secure access code but this is the message I get when I attempt to use it.“Sorry - for techn...

Passport Manager

Hi,I have recently got a new tablet. I've tried to get the Talktalk Password Manager to work but I just get the following message. Any help will be appreciated 

Gerro by Team Player
  • 1991 Views
  • 15 replies
  • 0 like

New community login a bit annoying

Whilst I can understand the benefits of using a single sign on for both your account and the community forums, the implementation is a bit annoying, especially for those who use password managers. Having to go into email every visit to get a code is ...

ITTroll by Whizz Kid
  • 329 Views
  • 1 replies
  • 0 like

Password Manager F-Secure

Password Manager F-Secure Extension on Google Chrome and Edge is not working. I get the following message. Am I doing something wrong? 

Gerro by Team Player
  • 897 Views
  • 4 replies
  • 0 like

Identity Theft - Attn OCE please

My partners details can be found in the private details section of my community profile, and I can provide their Talktalk email address on request, by PM.On 24th Dec at 9:38, my partner's Talktalk and email account login password was changed but not ...

davecm by Whizz Kid
  • 1015 Views
  • 5 replies
  • 0 like

My Account Sign In

Hi,Have read the blog regarding the above and last week I set it up..well I thought I had.Went through all the instructions as supplied and then could not Log into any account. Even on my phone, with fingerprint security, I could sign into My Account...

GerryMac by Philosopher
  • 48129 Views
  • 5 replies
  • 0 like

Supersafe and FSecure

Hoping someone can help me... I have the same problem as SueBBBBBBB18 post of 23.11.2023. I recently took out a new contract with TalkTalk which includes Supersafe for £2.50 per month. I've been trying for days to get into my Supersafe and F Secure a...

Trish72 by First Timer
  • 515 Views
  • 1 replies
  • 0 like

SuperSafe Boost Unable to log in or reset password

I recently renewed my contract with TalkTalk broadband and continued with supersafe boost but I am now unable to log in to the SuperSafe App or via the SuperSafe web portal. I have tried many times to do the password reset, but never receive a passwo...

Unable to log into my account - problems with password

HII can't log into my account. I get as far as managing to change my password then when trying to use new password it won't accept it. Changed my password couple of times won't accept either. Message I keep getting "We have detected suspicious login ...

Ragsab by Team Player
  • 700 Views
  • 1 replies
  • 0 like