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Online security

Get answers and information about our security products.

Forum Posts

Don't post Router security issues here

This board is for general security issues, not router-related security questions. For all things like WPA2/WPA3, AES, Encrypted DNS etc please post in the appropriate board from the list below:- Help with your service > Full Fibre Help with your serv...

Account password

I have had to set-up a new PC for my aunty after the old one failed after 14 years. Trying to set-up the email for her and she doesn't know the email password. Normally I would just reset that within the account but she cannot remember the account pa...

aubreym by Chatterbox
  • 626 Views
  • 4 replies
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Dashboard Broken

Whenever I try to log into the MyAccount page (mobile Firefox, desktop Firefox, desktop chrome) it either redirects me back to the login page, or gives me an "oops, page not found" screen. I can navigate to the other sections of the account page seem...

Resolved! Profile

Can someone explain to me please why I need to complete a profile ( which I am finding difficult ) when talktalk has all my details on file already ?Is Community completely different and separate ? Sorry but I’m confused.

password

I wish to reset my TalkTalk My Account password.If I do that, will that new password automatically become the password for TalkTalk Mail. i.e one password for bot accounts.Will that new password be required by Thunderbird.Thank you.

Newhey by First Timer
  • 561 Views
  • 3 replies
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Two factor sign in

Why is TT using a third party app Auth0 guardian that has extremely poor reviews.There must be a better way of doing two factor sign in.Even Flea (eBa) bay, amazon and fudgebook (Facebook) (my sense of humour) have half decent two factor sign ins.Giv...

Pash02 by Enlightened One
  • 310 Views
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Resolved! Insecure Router Login Page (SAGEMCOM Black)

TalkTalk needs to sort this out I was on the phone for over 2hrs and they could do nothing to help me, was like talking to a brick wall. In the end I had to just log into it and carry out what I needed to do (change: wifi password, router login passw...

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Changing my WiFi

My security says I need to change my wi-fi password, how do I do this ? 

Romeo3 by First Timer
  • 590 Views
  • 2 replies
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Account help

Hi AllA friend has as me to held her sort out mess this my be a long and hard oneA the start of month had a electric black out in area after ont came on router just red light no internet, phoned talktalk did checks new router ordered 2,4 days no rout...

Da001 by Participant
  • 1772 Views
  • 8 replies
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Changing Email for My Account Login

Hi, Long story short, because of using my email to receive billing information on two TalkTalk Accounts (one was my mom’s that was migrated from Shell Energy) I had login issues on my My Account…was therefore advised by @Arne-TalkTalk that email shou...

IMG_4239.jpeg Screenshot 2024-09-18 at 06.06.42.jpeg
SiHancox4 by Popular Poster
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  • 17 replies
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Changing email address on line

Want to change my email address. As i no longer use a talk talk network the system security won’t let me make the change. Any idea what I should do?

Account email change back to one previously used

Due to security reasons I wish to change my account email address. I want to use an address that I had when I had an account with TT many years ago. I am asking because when I returned to TT I was told that I would have to provide a different address...

BartyA by First Timer
  • 1713 Views
  • 9 replies
  • 0 like

Scam Survey from TalkTalk?

Got an email personally addressed to me from Sam NunnResearch ManagerTalkTalk Research Team. I copied the link expecting it to be a TalkTalk specific survey but first question asked who my broadband supplier was which seemed strange 2nd asked who I u...

fr8ys by Community Star
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  • 1 replies
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Resolved! Two Factor Authorisation - Is there an alternative method ?

When I log in to the forum I get an email with a 6-digit code to type in and proceed. This is fine if I am sat at my own computer, the one with my emails on. If I am not at my normal computer I have to use webmail on my phone to get the code. This is...

Buzby by Super Duper Contributor
  • 1681 Views
  • 5 replies
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Router password - Cannot change

Morning all, I have tried to change my router password this morning, but flashes up "Could not change password". I know the old password, as logged into the router hub.Is there any restriction to the length/characters etc.? I have only used upper and...

nrsteady by First Timer
  • 820 Views
  • 1 replies
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Username & passwords

Several attempts to log in have ended in failure. Eventually (using the non-wifi password), I got somewhere. A strange place, it afforded me no means to change the default user p/w or anything else. There was a load of stuff I had no idea about!Insta...

peterwa7 by First Timer
  • 1403 Views
  • 5 replies
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Difficulty logging in to commuity

I have tried on a number of occasion to login under the new SSO system but every time I reach the access code page I get a message " invalid code entered". I have only managed to post this by using my login from my password manager. Help would be app...

BMBiker by Participant
  • 698 Views
  • 1 replies
  • 0 like
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