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Forum Posts

Intermittent DNS issues

We're aware of some customers who are experiencing DNS issues with their broadband service. We're aware of this and our engineers are looking into this as a priority. There's no need to contact us and we will give updates here.

Intermittent DNS issues

We're aware of some customers who are experiencing DNS issues with their broadband service. We're aware of this and our engineers are looking into this as a priority. There's no need to contact us and we will give updates here.

Problems with Sending Email

Hi We're aware some customers are unable to send emails, we apologise for any inconvenience this may be causing, but rest assured we have engineers looking into this as a priority. For further updates please check our service status page

Want to ask a question? Read this first!

Hello, Our community is packed with great conversations, tips and answers to many questions not to mention an army of members who help each other out across the community. Our members and our Community Stars are unable to answer any specific question...

StephenF by Community Manager
  • 8015 Views
  • 0 replies
  • 4 like

My Account & Billing - Useful Links

In this section of the community you'll find everything to do with My Account & Billing, whether you're having problems or looking for tips and tricks you'll find it here in one of the threads. To save you a little time getting your issue sorted. Bel...

Calling Mobile Wizards - Recording/Keeping Voicemails

Thanks @Fred_Sheehan for this content. Please feel free to add any advice or suggestions to this thread. Possible ideas for saving voicemails "To back up voicemail you have to record the call http://www.soundfeelings.com/free/download_voicemail_messa...

Welcome To Our General Mobile Devices Board

Hey, Welcome to our General Mobile Devices board, here you can discuss all things mobile and more than isn't already covered in one of our dedicated boards. You can ask one of our members for help using the "Ask a question" widget at the top of the p...

StephenF by Community Manager
  • 3537 Views
  • 0 replies
  • 1 like

Problems with your webmail/email username and password

Hey everyone, TalkTalk’s priority is to protect our customers, and as such we have a number of mechanisms in place to help keep you and your email account safe. This includes regular checks for suspicious activity on email accounts. Where we detect s...

Homesafe Blocking Issues

Hi Everyone, We are aware that Homesafe is blocking some websites for a small number of customers, when not active. We have also added this to our Known Issues board. If you do have Homesafe turned off, and some websites are showing as blocked by hom...

Smarter sharing will lead to a Safer Internet

With Safer Internet Day set to arrive again on the 7th of February, we all need to review our security basics to "Be the change" and "Unite for a better Internet" which are the themes of this year's annual international event to remind us all to spen...

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StephenF by Community Manager
  • 2030 Views
  • 1 replies
  • 0 like

Issues with Direct Debit and Essential Sim Plans

For those of you that have recently started to pay £3 a month for the Essential Sim plan. Talktalk have a problem. If like me you last used the direct debit to pay for any excess over the bundle over 13 months ago. There is no longer an active Direct...

walle1j by Conversation Starter
  • 720 Views
  • 2 replies
  • 0 like

Provide customers with a written contract

From the OFCOM website -https://www.ofcom.org.uk/phones-telecoms-and-internet/how-to-report-a-complaint/contractsFair and transparent contract termsProviders are required to make sure that their contract terms are fair and transparent. Ofcom has rule...

Talktalk bars my landline by mistake for 3x months

I had asked Talktalk to restrict my broadband for a couple of weeks as a hard lesson for my oldest daughter. In error, they ended up barring my landline for over 3x months now. I have been away from home working overseas, and returned home to find my...

forever by Chatterbox
  • 685 Views
  • 1 replies
  • 0 like

Dealing with debt advisors - vulnerable customers

I'm a debt advisor (free at a local council) and deal with many clients who have mental health issues and learning disabilities. I have been attempting for the past 6 months to get a response from Talk Talk confirming one of my clients balance and to...

New customer order cancelled!

i cancelled my order on day of or day after installation. you were in breach of contract as you did not provide the internet service as agreed. after trying to get my daughter to act as an engineer i cancelled our contract. this was in december. so w...

Support

Reputable companies have a support contact on their web page, why don't you?Why is the onus of support pushed upon your users and “self help” that never answers the question? When you have a problem with your Mercedes AMG GT, do youask a numpty in th...

__aDub by First Timer
  • 1312 Views
  • 5 replies
  • 0 like

Router (Settings and Payment)

Can you make it possible to edit the clients description/name in the router settings (Home Page Edit Pencil nect to each client), so that we can assign a better description on some of the clients that do not have a name or one that does not mean much...

Lance007 by Team Player
  • 478 Views
  • 0 replies
  • 0 like

Remove Red 'Amount Outstanding' Message

Red box saying there is an amount outstanding appearing before DD due date is not appreciated. Saw this notice (below) on my account this morning and it worried me as I always pay my bills promptly so I then had to log onto my bank to check DD had go...

Automatic price decrease

if you see a better price from us during your contract you can take it - giving you absolute certainty you’re paying the best price. With this promise in mind why not automaticaly apply any decrease in a plan,For example me the customer out of contra...

little8572 by Conversation Starter
  • 782 Views
  • 4 replies
  • 0 like

Line Rental

Here's a radical thought ,why dont TalkTalk stop ripping us all off with their Line rental charges ,every year on record they have gone up ,with no increase in broadband speed or any noticeable improvement in service .Ten years ago line rental was £8...

Heapus by First Timer
  • 1434 Views
  • 4 replies
  • 0 like

Show when mobile Connection starts

Make it clear in Mobile Billing charge information that you are charged for a TalkTalk landline to mobile call even if the call is not answered.I've just had it confirmed by TalkTalk chat service that we are charged 18p connection and 12.5p for every...

Resolved! No more loyalty penalty

I see that Citizens Advice have researched and published a paper on the "loyalty penalty" of staying with the same broadband provider. They name and shame the providers who increase their prices once the customer is beyond the introductory period. Th...

ITTroll by Whizz Kid
  • 2353 Views
  • 23 replies
  • 0 like