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Forum Posts

Intermittent DNS issues

We're aware of some customers who are experiencing DNS issues with their broadband service. We're aware of this and our engineers are looking into this as a priority. There's no need to contact us and we will give updates here.

Intermittent DNS issues

We're aware of some customers who are experiencing DNS issues with their broadband service. We're aware of this and our engineers are looking into this as a priority. There's no need to contact us and we will give updates here.

Problems with Sending Email

Hi We're aware some customers are unable to send emails, we apologise for any inconvenience this may be causing, but rest assured we have engineers looking into this as a priority. For further updates please check our service status page

Want to ask a question? Read this first!

Hello, Our community is packed with great conversations, tips and answers to many questions not to mention an army of members who help each other out across the community. Our members and our Community Stars are unable to answer any specific question...

StephenF by Community Manager
  • 8015 Views
  • 0 replies
  • 4 like

My Account & Billing - Useful Links

In this section of the community you'll find everything to do with My Account & Billing, whether you're having problems or looking for tips and tricks you'll find it here in one of the threads. To save you a little time getting your issue sorted. Bel...

Calling Mobile Wizards - Recording/Keeping Voicemails

Thanks @Fred_Sheehan for this content. Please feel free to add any advice or suggestions to this thread. Possible ideas for saving voicemails "To back up voicemail you have to record the call http://www.soundfeelings.com/free/download_voicemail_messa...

Welcome To Our General Mobile Devices Board

Hey, Welcome to our General Mobile Devices board, here you can discuss all things mobile and more than isn't already covered in one of our dedicated boards. You can ask one of our members for help using the "Ask a question" widget at the top of the p...

StephenF by Community Manager
  • 3537 Views
  • 0 replies
  • 1 like

Problems with your webmail/email username and password

Hey everyone, TalkTalk’s priority is to protect our customers, and as such we have a number of mechanisms in place to help keep you and your email account safe. This includes regular checks for suspicious activity on email accounts. Where we detect s...

Homesafe Blocking Issues

Hi Everyone, We are aware that Homesafe is blocking some websites for a small number of customers, when not active. We have also added this to our Known Issues board. If you do have Homesafe turned off, and some websites are showing as blocked by hom...

Smarter sharing will lead to a Safer Internet

With Safer Internet Day set to arrive again on the 7th of February, we all need to review our security basics to "Be the change" and "Unite for a better Internet" which are the themes of this year's annual international event to remind us all to spen...

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StephenF by Community Manager
  • 2030 Views
  • 1 replies
  • 0 like

Password security improvements.

Hello,I noticed that I can't paste complex password into the required areas for the network password, router log on, WiFi password and Talktalk email account.I think having the ability to copy and paste complex passwords from key safe or similar woul...

15243p by Conversation Starter
  • 978 Views
  • 4 replies
  • 0 like

customer service

wait times with customers needs to improve ,always be put on hold for 3 to 5 mins is really of putting ,also theres to many departments you always put on hold .eg.

manth74 by First Timer
  • 554 Views
  • 1 replies
  • 0 like

Connection problem nba 2k19

Hello im having a massive disconnection issue with a ps4 game. Ive tried to do everything even buyingg and connecting an ethernet cable directly to the router but still nothing works. I went to my friends house to try the game out who has a different...

maacciek by Chatterbox
  • 1522 Views
  • 10 replies
  • 0 like

Train Brightsparks as tho it's their House

I've used the idea because an engineer has left my house, he arrived about two hours before the appointment time booked( I recieved no text ) luckily my son was home who is 20 but does have aspergers so i forgave him.I Shall Really Begin..it might be...

Fix live chat on Firefox and on other primary web browsers

I did not even know there was a live chat function available for talktalk as it remains 100% invisible in my Firefox browser. Firefox is not a new browser or a 'passing phase'. It is a long standing and popular browser and it needs to be supported. L...

shaidy by Conversation Starter
  • 739 Views
  • 3 replies
  • 0 like

Complaints staff should follow the Complaints Code

When I submitted an email complaint recently I was careful to follow the instructions in the Complaints Code and submitted correct security information. A week later I received a reply asking for another piece of security information so that Talktalk...

jehu44 by Whizz Kid
  • 834 Views
  • 3 replies
  • 0 like

Send Confirmations!

The idea I had, was that WHEN you have a chat with TT CS (over the phone) that results in any change to your services,TT CS SHOULD email us the KEY conditions, including the cost aspect, so a breakdown of any charges.

GAZZA59 by Conversation Starter
  • 718 Views
  • 2 replies
  • 0 like

web site

How about making your web site work properly. My order for Fibre upgrade, placed a week ago does not appear in "Track Your Order" event though the page states : Your order summary page will be displayed, showing you: Your order details The current st...

Payment Queries

How about if direct payments stop,because of lack of funds in account,that someone actually calls the customer to find out why,or if direct debit has not been setup ,that someone also actually calls the customer..to check why...instead of charging la...

loopylu by Team Player
  • 859 Views
  • 2 replies
  • 0 like

Dealing with debt advisors - vulnerable customers

I'm a debt advisor (free at a local council) and deal with many clients who have mental health issues and learning disabilities. I have been attempting for the past 6 months to get a response from Talk Talk confirming one of my clients balance and to...

Fix the 'Accessories' link on your website

Because there's no 'new post' button I seem to have to use the ideas forum, but anyway: Currently on the My Account site (https://www.talktalk.co.uk/my/welcome-centre?origin=myaccount.talktalk.co.uk) the 'Accessories Store' link under 'Offers & Upgra...

ewhishaw by Chatterbox
  • 625 Views
  • 1 replies
  • 0 like

SECURITY ISSUES

There is definitelly a data security problem within talktalk. I have noticed a consistent pattern where I chat or call in and speak to talktalk about a problem and find I get a scam call a day or two after. This time it started with an automated mach...

Website

Hi,A few things bothering me at present.First I run Firefox Quantum and the TalkTalk home web page keeps crashing. Anyone have any ideas how to resolve this? It happens at any time even when I'm not at the computer and the page is on the screen.Secon...

AOL NEWSFEED

I am not sure about other TalkTalk users but I'm getting a little tired of the AOL newsfeed. Too much of it relates to the moronic stupidity of US citizens and their leaders, and has little or no relevence to anything that happens on the smarter side...

Router (Settings and Payment)

Can you make it possible to edit the clients description/name in the router settings (Home Page Edit Pencil nect to each client), so that we can assign a better description on some of the clients that do not have a name or one that does not mean much...

Lance007 by Team Player
  • 479 Views
  • 0 replies
  • 0 like

Talk Talk Takeover

I have just tried to log in to the community and wasn't recognised so I went to forgot password and went through choosing a new one I put in exactly the one written in my password book which had just disowned me and here I am logged My suggestion for...

mycar1 by First Timer
  • 482 Views
  • 1 replies
  • 1 like

staff training

train staff not to tell lies. train staff to return calls when promised. train staff not to use crib sheets but to listen to customers and respond appropriatly. train staff not to repeatedly use the word esculate when in fact they mean they have done...

sky channels

Can you please tell me why we pay the same as Sky Tv for their packages and we have half the channels and not even the Free HD channels I think talk talk need to review their options for supporting there customers with more freeview HD channels and m...

Grant123 by Chatterbox
  • 456 Views
  • 0 replies
  • 0 like

Need system to fast flag jumpers.

I took out a budget home phone and bb package with TT last August 2016. So it was obvious to me that I would need to do something by 2017 to avoid higher charges, I received message from TT that my BB charge was going up by £1.75: no big deal but in ...

Scrap Home Safe Boost

As an individual who purchased f-secure in the past I have no intention of installing it having had a non-functioning interface. I use the free Internet security suite from Comodo plus their Man-in-the-Middle protection service plus Malwarebytes and ...