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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Gfast 150 fiber intermittent

I've noticed for the last week that my gfast 150 fiber connection keeps going down and it seems to be getting worse ,it's up and down like a yo-yo. On the open reach modem the internet light goes out but the DSL keeps going off and on. It really is i...

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TURN OFF WIFI OPTIMISATION

Hi please can you turn off WiFi optimisation please, as it doesn’t optimise anything for me! - keeps resetting my WiFi channel back to 1, the same channels as several neighbours, resulting multiple drop outs. many thanks 

Waxl360 by Chatterbox
  • 284 Views
  • 2 replies
  • 2 like

Old router?

Hi all, I have been a customer of talktalks for many years. My current router is the HG633 model.I've had issues with speed and connectivity for about 2 years but each time I speak to someone they sa there's no issue. I thought it may have been the h...

Vickytom by Popular Poster
  • 1296 Views
  • 20 replies
  • 0 like

Unstable internet

HelloMy internet has been unstable for the last 2 weeks, this is the first time I've been able to get to this page because the site never loads.Please can you sort this out?I've tried all the suggested fixes, nothing works. The constant outages have ...

lynne14 by First Timer
  • 791 Views
  • 6 replies
  • 0 like

Full Fibre unstable

I recently had Full Fibre installed and since then have wildly fluctuating Internet speeds this is causing video stream to TV to keep buffering so.ething I never had before.I have tried several online speed tests and they all differ wildly and speeds...

Moving home

I have tried twice on two different devices to move home with my account but keeps getting stuck in confirmation? Just keeps whiring around. I thought it was supposed to be easy to do it online? We are moving on the 16th October and wanted to get it ...

Jack777 by Team Player
  • 1158 Views
  • 14 replies
  • 0 like

Speed dropped and service becoming unusable

My broadband was working fine with speeds of 52DL 13UL until a few days ago, the router randomly started blinking orange and I lost all service for several hours. When it eventually came back the speeds had dropped to 40DL and 5UL, over the next few ...

Diesel168 by Popular Poster
  • 1039 Views
  • 8 replies
  • 0 like

BROADBAND LAGING AND DROPOUTS

Hi,Me and my missus are currently working from home and due to frequent videocalls we need constant reliable internet access so lagging and drops have become quite an issue.Over the last couple weeks I have had many connection dropouts and lags.Pleas...

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Faulty router

 HiI have an EchoLife DG8041W Home GatewayThe speeds to the router seem normal. The software is up to date. But all devices connected via Wi-Fi are slow. Speed tests on my iPhone show 6mbps down load, but upload ok at 16.the tv buffers constantly.I’v...

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harvi by Whizz Kid
  • 1175 Views
  • 14 replies
  • 0 like

Fibre/WIFI Issues

Hi, I’ve been having issues with my fibre speed. My Broadband speed has decreased from a consistent 37mbps (max that my package provides) to 29mbps. This currently below my minimum speed guarantee of 31.9mbps. Although 29mbps should be plenty enough ...

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freweyni by Conversation Starter
  • 5223 Views
  • 52 replies
  • 0 like

Fibre not working since installation

   Hi, I had Fibre 150 installed 6 Days ago and I have not been able to connect to it via my Eero 6 or my old talktalk router via the Red WAN. Openreach have been out and checked its all installed properly but apart from that no one seems to know wha...

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MickyB93 by Popular Poster
  • 2228 Views
  • 17 replies
  • 0 like

video is slow to load fibre 500

Hello When I first had Fibre 500 it was pretty good but for the past few months it generally is now slow to load a film I've checked the speed and that is fine? But now video is slow to load and keeps buffering!thanks,Steve

Line issue

I have reported via the online portal via network test a fault 3 times now.Each time the fault clears (assume done). Same issue with very very slow internet speeds so run another check only for it to tell me there is a fault and it is being dealt wit...

debbiec by Whizz Kid
  • 631 Views
  • 5 replies
  • 0 like

Slow internet connection

HiOver the last couple of weeks my Internet has been going really slow to all devices in the house. I have tried to raise the issue multiple times but am getting nowhere. I believe my router is the issue as the same thing happened 3 years ago and a n...

TerriL by Popular Poster
  • 697 Views
  • 5 replies
  • 0 like