Get expert support with your Fibre connection.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Hi how do you get the 2nd hub working, I have connected one to the cable out the fibre box which is downstairs, the plan was to put the other upstairs but does it also need the cable out the fibre box?
My BB & phone have been down for 11 days. I raised the issue online on 18-Nov, the last update was 18-Nov "Openreach engineer will attend exchange". I've called, emailed and chatted online numerous times, TT can only tell me Openreach are dealing wit...
TalkTalk's communication is absolutely horrible during the process of moving house. I've never encountered a worse support system. Firstly, I wanted to put in a request to move house as early as possible, as last time I moved house, processing a home...
Should I have received any new kit when I upgraded to Fibre 65? If so, how do I contact TT to get it? Phone number? Thanks.
I lost broadband overnight on 11th-12th November. (There is also very occasionally interference on the copper landline.) I am elderly, unwell, and vulnerable and unable to order supermarket deliveries, pay bills, use the doctor’s online system. NO-ON...
I have requested a visit from Openreach to make some changes to the broadband infrastructure at my house but they are not responding. Does anyone here know of a way to gee them up ?
Anyone on the TT admin team able to get the techies to get this problem sorted. Been having intermittent interruptions on my FTTC service. Phone stays up but broadband drops randomly (sometimes after a day or two, sometimes after an hour or less). Re...
I have fibre in the street and TT have offered me a free upgrade. I did not respond to the date and they have now cancelled after sending a new Sagecom modem, and later a bag to send back the old router. My current Router is on the second floor near ...
I woke up this morning to find no device would connect to the internet. Happens with both wired and WiFi connection. On further investigation in the router's web interface, I can see that the line is synced normally, and a gateway and public IP addre...
I’m a new customer from last Thursday the 31st router arrived through the post and was connected up correctly ,engineer turned up had already checked the cab before checking my lines in my apartment ,everything ok with those but still no internet ,en...
I am wondering if it's possible I could get some help with my eero please I have been waiting for weeks now and have been told my eero will go live for weeks. It hasn't happened I can't speak to anyone on the phone and the live chat team keep asking ...
Ive had no broadband for nearly 2 weeks, I've tried calling and have hours on the chat!! We should have had an engineer out yesterday but no one turned up, any advice on how I can this resolved before I throw the lot out the door! #nobroadband
Hi, could you reset my line back to a reasonable speed please. Over the last few months (since July) it's been getting slower and slower. It's now way below my "Guaranteed" Speed.Here's the current DSL status from my router : Line Statistics Downstre...
Good evening,Good evening,I wondered if anybody had had any recent issues with their EERO6 since last week I have had a certain devices that are able to connect to the Wi-Fi, however have no Internet connection. I’ve contacted TalkTalk on several occ...
After a line test and factory reset on Monday/Tuesday this week, tech. support advised my WiFi Hub 2 router was faulty and would dispatch a replacement one.I received an e-mail today advising me that changes had been made to my account and that I wou...
HelloHow do I arrange to move a master socket?The 'Contact us' link on relocating a socket goes nowhere useful.Thanks
Just replaced eero 6 with eero pro 6 as the range was no good but this seems the same! I was told by talktalk this had twice the range? Of the eero 6!!
HiI want to upgrade to fibre. I have checked if there’s fibre on my building, and showing it is.. but I cannot do that from my account. I’m a customer from Feb 2023. As a new customer showing I can select that option, but as an old customer I cannot…
Hi, Im hoping Im in the right place and will receive some answers and advice on the matter. Both my self and my husband are extremely frustrated and disappointed, as for the past two months we have been without any wifi due to openreach cancelling on...
Hi there, we have an engineer coming tomorrow afternoon as fault with phone line. This morning our WIFI has also gone down. Will the engineer tomorrow also be able to sort this problem? I guess they’re connected??
Hello. I've been having a lot of disconnections on my TalkTalk fibre. I've had this same connection for approx a couple of years (and years before that with UFO) with no problems, only very rare disconnections. In the last month or two its become fre...
What phone number do you use for breakdowns etc.?
Has anyone got any suggestions on how to get someone from talktalk to listen to a very simple request?I have spent 3x2hour+ sessions on chat to ask them to send an engineer to install a fibre cable and box into my house.All they do is send me another...
I am on Fibre65 and have been with TalkTalk for about 15 years with no problems-My speeds have now dropped to Download 47.1mbps Upload 0.5mbps.Previously on Fibre65 I was getting Download 67.1mbps Upload 16.4mbps.I have spoke on the chat for over 1hr...