From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Has anyone got any suggestions on how to get someone from talktalk to listen to a very simple request?I have spent 3x2hour+ sessions on chat to ask them to send an engineer to install a fibre cable and box into my house.All they do is send me another...
I am on Fibre65 and have been with TalkTalk for about 15 years with no problems-My speeds have now dropped to Download 47.1mbps Upload 0.5mbps.Previously on Fibre65 I was getting Download 67.1mbps Upload 16.4mbps.I have spoke on the chat for over 1hr...
As stated, my neighbours gardeners have just cut through my drop line.Can you please get an engineer to visit? ThanksIan
I have been on fttc for over 10 years with three separate providers including Talktalk. Now coming back and ordering Fibre 65 an Openreach engineer has been scheduled to come to connect your broadband. Why? Could this be because whilst my account add...
Hello,I have just joined Talktalk and had the broadband device delivered yesterday. I did not realize this till yesterday, but it seems that I had provided the wrong address when sorting out the broadband deal. The address is only a minute's walk fro...
Hi, Due to a variety of reasons that it isn't necessary to go into, my full fibre is being upgraded from 150 (installed & working) to 500. This necessitates changing the router from eero 6 to an eero pro 6. The pro 6 has arrived and 500 service start...
Been getting intermit drop out sometimes 30 -40 times a day for 3mth also speeds down to 123kbps or zero ( have fiber 65) Logged complaint with talk talk they've sent two engineers both checks router and Wi-Fi signals all fine even though I explain W...
I have been dealing with 4 different TalkTalk customer service agents for 1 week since reporting an ONT box fault which has left me with no broadband or home phone. It is extremely annoying that every time you call TalkTalk customer service you canno...
Very disappointed, zero update since reporting just states and engineer will start working on the issue this was on the 2nd July. No text to update me, calling has been useless and told to just wait! Considering my contract is expiring soon you would...
That’s a joke! my internet has been down for 72 hours with no sight if an engineer, text or email let alone a phone call what can I do?
Hi, I've ordered Fibre 150 to replace my BT FTTC product, it's not Full Fibre but I'm being told by TalkTalk on Live Chat that an engineer will be coming to complete external works and to install an ONT, this doesn't seem right?Also we do not have pe...
HiI’ve been without internet for 14days tomorrow 1/7/24 i am a full fibre customer does anyone else apart from TalkTalk and OpenReach think this is acceptable.The fault appears to be a common oneunable to obtain WAN IP address.The service has been fi...
Got an email to say we have been successfully migrated from shell to talk talk and the next day through internet stopped working. Spent hours on the phone with tech support guys from talk talk and they couldn't find any faults . They sent a' in home"...
Hi, My internet connection has been disconnecting for serval months. Recently it has got worse. I also have intermittent crackling on the phone. I was using the black Huawei hub and then the Sagemcom WiFi hub 2. However they both were rebooting autom...
I've had a few online chats with no success. I have to reboot my router several times a day. I bought an extender to see if that would help and it hasn't. The white light is always on the router yet my laptop is saying we don't have any Internet conn...
Hello, I was to be connected to Fibre but no one has turned up
Hi guys just thought i’d share my experience of free fibre from talktalk. I have a bt homehub plugged into my ONT and i get free fibre from talktalk even tho i am bot a customer, best part is talktalk couldn’t care less. I feel bad for all the paying...
My internet suddenly stopped working at about 830pm tonight when the flashing orange light non-stop. I went through all the testing and then got a message from Talk Talk that there is an issue with the line providing my connection and that an enginee...
My Fibre 65 package is supposed to be installed in two days time. I connected the router when it arrived and have left it connected for a couple of days. Today I noticed that the light was green. So I hooked up via WiFi and sure enough it is working....
I need to get in touch with Tech support I have an open ticket and have a urgent update they need how fo I get in touch?
HI. Can anyone help me know the process to get a BT phone duct unblocked?Ours is blocked and I suspect that may be causing some intermittent issues we are having with our connection as otherwise everything else seems to check out.Thanks in advance.
So after waiting for our install, OR (or their contractor MJ Quinn) did a terrible job. Not only did they make a mess of our internal wall by just leaving the old socket uncovered and open, with the ONT hanging above it (all they needed to use was a ...
I've just moved house. TalkTalk said it would all just work from the 11th of this month. I then get an email saying they need to send an engineer. We're away on the 11th, so i'm trying to reaarange. I don't have an option to change the appointment un...
I am currently seeing a throttled upload speed of 16Mb/s (all good so far), however download speed is extremely limited (and limiting) at only 1 or 2Mb/s, regardless of whether the device connected to the router over ethernet or Wifi. I have gone thr...
Hello there I am moving from my current address this 2nd April and I would like to be a talk talk #fiber brodband customer what should I do Thank you