FIbre Support

Get expert support with your Fibre connection.

Showing results for 
Show  only  | Search instead for 
Did you mean: 
Want to know more about our superpowered fibre broadband or have a question you would like answering why not ask the community.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Weak Security Warning on Applie IOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - This network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

another poor bb speeds

Not wanting to hijack the other thread, i've opened this in an effort to address my issues which bear a remarkable likeness with problems discussed in the other thread Could someone look into my problems, i've spent 2 months going through these tests...

Noband by Team Player
  • 33 replies
  • 0 like

Fibre broadband below par

In talk talks fibre package which I supposed to get speeds of 20mbps - 40mbps however, receiving an average of 10mbps during the day and below 5mbps at night. Problem has been ongoing for months. Talk talk support always saying it is fine however, re...

Fibre upgrade - no internet

Go live date is today 10th Feb, old router stopped working and had no internet so switched over to new one. Router plugged in and devices can connect, but getting no internet. have restarted router multiple times, will flash amber and white for a cou...

Resolved! Daily dropouts on Fibre

Router drops WiFi signal on a daily basis. Sometimes comes back, sometimes needs router rebooted. Can't test wired test on router as only use wi-fi. Speedtests are bad, d/l 9mb/s, u/l 4mb/s. Router 6 years old and problems getting progressively worse...

Engineer appointment cancelled the day before

I ordered my Talktalk fibre broadband in December 2021. I had rescheduled the installation date to tomorrow. I had taken the day off work 2 months in advance waiting for my appointment. I would also like to add that I am an NHS worker who has worked ...

Fibre 500 - Email

Hi ! First post here, I recieved an email today regarding the Fibre 150/500 services that TalkTalk had made available in my area. As far as the email is concerned it's available and there are limited spaces to book to have it installed. On calling th...


Resolved! Lost connection

I lost the connection to the Internet. No problems with payments, no problem checking connection, no planned service disruptions for my area. The router blinks orange constantly. I never had a blackout like this, and I have no means of fixing the pro...

Very slow Fibre from 9am onwards

We've been with talktalk for nearly a year and have had no problems until now. We've noticed all week that our Fibre connection from 7am - 8am is normal speeds of around 74Mbps and then from 9am onwards our download speed starts to drop dramatically....

AJ012019 by First Timer
  • 4 replies
  • 0 like

Terrible internet speeds - PLEASE HELP

Hi, On the 05/01 at around midday our speeds suddenly dropped and we started to experience severe ping spikes. We are on the Fibre 35 package, when our internet is running fine it performs as below: fig1. Since the 05/01, this has been the constant k...

rebgresham21_0-1610464334531.png rebgresham21_1-1610464366596.png rebgresham21_2-1610464824102.png

No internet.! Online meeting in 2hours?!!!!!

Hello, for the last week or so my Internet has kept having problems. Sometimes when I turn my computer on I have no Internet, my computer is connected, but no Internet, on Google I get the ERR INTERNET Disconnected. if I go to my router turn it off w...

Resolved! Upgrade to Fibre 150

Hello Talktalk, I am a user of your Fibre for over 3 years now and I have seen that you have a new package of Fibre 150, as my job and my work needs trusted and reliable Connection and as right now with Covid everyone is working from home my speed is...

Fibre internet completely down

Hello,My TalkTalk fibre internet went down last night. The router is showing a constant white light, and whilst all devices can still recognise the network, it comes up as 'no internet access'.I spent an hour on online chat this morning and another c...

Unable to turn off 5g on router

Hello, I received a Replacement router for my faulty super router. The replacement was the black router. Anyway this router resets every few hours, turns off and on again ??Not sure if there is a fault on my line or router is also. faulty ? Also I am...

imlah by Conversation Starter
  • 6 replies
  • 0 like

Intermittent fibre connection

I am having issues with my fibre connection over the last week or so, the signal drops at least 5 times per hour and I cannot access the Internet, running a line test states no problems with the line. I have reset my router numerous times but still n...

Asb1006 by First Timer
  • 6 replies
  • 0 like

Fibre in Newcastle, when?

Hi. I find it quite ridiculous that I live in dead centre Newcastle and I'm still unable to access fibre broadband. How is this possible in 2020? Surely the centre of a major British city should have access to decent internet. Dealing with 8mbps down...

Poor Speed and Poor Service - full of regret

Why did I move to Talk Talk!I moved to Fibre thinking I would get good speeds and good service but had neither. I was guaranteed at least 53 mbps however, monitoring of speed shows it very rarely gets above this level or even anywhere near it. When i...

loxley09 by First Timer
  • 3 replies
  • 1 like

Daily dropouts on Fibre?

Hi, I upgraded to TalkTalk Fibre in September and I had a month of perfect connection. But as soon as October began, the Wifi's been dropping out at least once a day for 5-20 minutes each time. I spoke to a TalkTalk support employee who could not ide...

K1357 by Team Player
  • 23 replies
  • 0 like

Moved house - Was denied continuation of fibre

Informed Talk Talk I was moving house and wanted to continue my contract (Faster Fibre) at the new houseWas told that fibre wasn't available in this area (which is a more central and built up area than the first)When the Openreach engineer came to in...

bilham36 by First Timer
  • 1 replies
  • 0 like

Let see if this gets resolved. Fibre upgrade.

So I recently upgraded my speed, with the new consoles game size increases. 4k streaming and such it made sense to raise my speed. This is a little pre emptive but I've seem similar posts regarding a speed increase from a fibre upgrade not being acti...

LxHelix by Popular Poster
  • 10 replies
  • 0 like