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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Fast 5364 Guest

I think my Fast 5364 router has recently grown a guest wifi, I guess by firmware upgrade (SG4K100158). It is of course possible it's always been there, just I havent spotted it before. Being slightly wary of the potential instability of a new feature...

edhtech by Team Player
  • 2 replies
  • 0 like

New power cable for WiFi hub

Hi,There was a brief power cut in Edinburgh and my WiFi stopped working. I have tried restarting the box, trying a different socket and everything else but the hub will not turn on. I think the fuse may have blown in the adapter/power cable. Is it po...

leerudd by Chatterbox
  • 5 replies
  • 0 like

How to use TalkTalk eero 6 with Fibre 65 (not full fibre)?

Hi. I have been with TalkTalk for a few years, and have just ordered an upgrade from Fibre 65 (FTTC) to Fibre 150 (FTTP). The install is a month away, and I received my eero 6 this week. I want to test the new router before the install to make sure i...

mk123 by Chat Champion
  • 24 replies
  • 1 like

Lack of support

HiI've had problems with my Wifi since at least Wed when I noticed it. I spoke to an agent and he was sending me a new router. It is now Friday evening and still no router so I tried to contact someone. Fat chance, every way I try I get stopped. I've...

Fibre Upgrade - do i need to change Router settings?

Hello, I just recently had the fibreoptic upgrade to the property. The engineers said that anything up to the new terminal point is working (all indicator lights are lit green). The connection to the Talk Talk Hub (DG8041W, firmware version: v1.05t) ...

Chouxie by Chatterbox
  • 8 replies
  • 0 like

Can't log on to Router

I need to update some port forwarding rules but I can't log on to my TalkTalk router (Sagemcom). I've connected via ethernet and typed in in my browser but get no response. What am I doing wrong?

Stoker by Super Duper Contributor
  • 5 replies
  • 0 like

Connection dropping out

I've been having this issue since Friday. My router drops out and can take 10 mins to re-connect. I ran a TT fault check this morning and got an email to book an engineer. When I click on the link and view the fault, the fault tracker is just a blank...

Multiple drop-outs per day - every 5/10 minutes

HiFor a couple of days now I've been getting connection drop-outs... I had this same exact issue a couple of years ago and an engineer was sent out and the issue was the outside overhead cables from the telephone pole to my house.Are you able to test...

Fibre65 fitted but still isnt working

I had fibre65 fitted on Tuesday morning. I used it for a few hours then it stopped. Hasn't worked since. Just a red light on the modem. Rang and was told to unplug for 30 minutes - didn't help. Then online messaged and was told to wait 24- 48 hours. ...

Kay121 by First Timer
  • 3 replies
  • 0 like

5G WiFi unreliability last few weeks Feb-Mar '23

Can you advise when the last firmware upgrade was applied? I noticed now there are hidden guest networks which weren't there before which implies there has been one. Current version: SG4K100158 The reason I ask is because about 3 to 5 times a day the...

TR-069 router activity

Hi,Over the last few days there has been a lot of disconnections and reboots on my TalkTalk Internet, related to TR-069 activity, especially today. Up until today I've had very few disconnections. I haven't made any changes to my home set up or added...

Please stop changing my router's wireless channel again!

The wireless channel on the TalkTalk WiFi Hub (Sagecom) keeps changing despite the fact it has been manually set to a static channel. I raised this with TalkTalk in 2019 and found that it is TalkTalk that are doing this in the name of WiFi optimisati...

Nick-B by Participant
  • 19 replies
  • 0 like

SAGEMCOM FAST 5364 Wifi Issues

Hi,I have been experiencing problems with the stability of the Wifi connection on my SAGEMCOM FAST 5364 router. The connection either slows right down or fails completely at times. Wired internet access is always fine.I have read other posts mentioni...

rabuk by Popular Poster
  • 9 replies
  • 0 like

FAST 5364 Router

Today I suddenly had several devices fall off the wifi network, they would state there was no internet on the wifi connection and turning them all on and off again did not solve it.I therefore did a quick powercycle of the router, made no difference,...

davy9111 by First Timer
  • 9 replies
  • 0 like

DNS Server issues

Good AfternoonAm getting a little fed up with DNS errors, which seem to make no sense. 1) Openreach have checked the line so we can ruile that out.2)I have checked the log and it doesn't make sense Basically the errors are relating to websites that I... refused to connect. Please help

HI, I am new to the community. I tried to find the solution but seems like it's the problem with the eero. I wanted to continue to ask on the same thread but also saw a comment to start as my own new topic.So, the problem is whenever I click through ...

Lazaros by Chatterbox
  • 7 replies
  • 0 like

No Internet. 27 calls no resolution. Always disconnected.

No InternetWas on Fibre 66. Reconstructed Jan 6. Today no Internet. Was told service was downgraded to ADSL at 50% higher cost. No such consent. Told to upgrade to Fibre again to resolve. Still no Internet. Told will not be active until 6 March. Then...

1Cherry1 by Chat Champion
  • 13 replies
  • 0 like

alternative routers

I have a sagecom fast 5364 wifi hub which is having multple disconnections although some are only for a matter of seconds, The logs show that there are constant errors with the message DNS resolution failure and the router speed fluctuates. The route...

Riley321 by Whizz Kid
  • 58 replies
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Problem with Firewall (Whatsapp, VPN, UDP based)

Good morning, I seem to be facing the same issue as I already have last year ( where I am not able to use correctly some applications (which I s...

jon48 by Chatterbox
  • 7 replies
  • 0 like

Huawei-HG633 rebooting

Hi, I need some help as my router is randomly rebooting: If someone could please point me in the right direction to resolve? Thanks

stujham by Conversation Starter
  • 6 replies
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Huawei-HG633 random reboots

Hi, I need some help as my router is randomly rebooting: Product type:HG633Device ID:00E0FC-C4REQ15616001466Hardware version:H.1.01Software version:v2.00tSystem up time: 0 days 0 hours 8 minutes 30 seconds If someone could please point me in the righ...

stujham by Conversation Starter
  • 1 replies
  • 0 like