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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Cant get external ip address when setting up eero 6

My fibre 150 went live last Tuesday, but the eero 6 router wouldn't connect to the internet. The app said it had found the eero 6, but it wouldn't get an external ip address. After many hours on the chat to talktalk, they decided the router didn't wo...

HelenB4 by First Timer
  • 2 replies
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I can't Connect my 2.4Ghz BBQ Thermometer To Eero Router

Good evening.Sun's out so it's BBQ time.I have an Inkbird IBBQ-4T WiFi BBQ thermometer which works on the 2.4Ghz band. Before going full-fibre, I had two networks with different named SSIDs for the 5Ghz and 2.4Ghz bands. So, when I wanted to use the ...

paullus by Whizz Kid
  • 4 replies
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Please turn off Wifi Optimisation

I'm having issue with my Sagemcom Fast 5364 wifi hub, version: SG4K100174. I keep manually changing my 2.4ghz and 5ghz wifi channels but after a while it randomly reverts back. The channel it reverts to is heavily congested which causes my wifi devic...

port forwarding issue or CGNAT issues.

hi, i have been using port forwarding since signing up to talktalk last year and its been working fine, however, recently my port forwards on my router have stopped working. namely port 32400 (plex media server). my server is fine internally, and i c...

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Eero wifi virus checker and is it secure or plus

Hi,I have just upgraded to Fibre 500 and Eero. I used to have a virus checker on my desktop and laptop as a boost but this has now gone. I am left in a confused state. The details suggest that it is now covered by Eero but there is nothing to install...

5 months of our broadband constantly dropping out

I've had a few online chats with very little success. I have to reboot my router several times a day. I bought an extender to see if that would help and it hasn't. The white light is always on the router yet my sky box is saying we don't have any Int...

Carole70 by First Timer
  • 10 replies
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Internet is not working

Hi, my internet has been down since yesterday morning I have the TalkTalk Wi-Fi Hub and the light has been flashing orange constantly I've tried:RestartingResetting the routerKeeping it off and unplugged for 20 minsLocating a test socket, I don't hav...

harryprs by First Timer
  • 1 replies
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Change of router from eero to sagem fast 5464

Good morning, Last year I upgraded from a standard internet to the full fibre 150 with a phone line included. At the time I received the eero router only and when queried about the phone line was sent in quick succession a Sagem fast 5464 router and ...

royhome by Team Player
  • 4 replies
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Preventing auto connection and using eero with ps5 remote play

Two issues. I have an eero in my sons room which he uses for remote play on his PS5, however the remote play won't work if his PS5 is connected with ethernet/LAN. I think it's something to do with it being an access point Vs mesh or something. 2nd is...

Connection Dropping Out

Hello, For about a week now my connection has been dropping out, at first it was a few times a day and I only noticed it on the WiFi-connected PC I was working on furthest away from the router - now it's got really bad, it's happening multiple times ...

cotmire by Team Player
  • 33 replies
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Dose HomeSafe works with third-party router?

Just wondering whether the Talk Talk home shield works with 3rd party rooters which are not TalkTalk, as I have a TP link mesh system and I’m wondering whether I’m still protected with home shield or whether I need to buy their security package.

prescol by Enlightened One
  • 2 replies
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Good morning,I wonder whether I could have your help with the following:I recently had full fibre and a new router installed but for reasons of convenience it is now situated further from my computer, TV and the other appliances I use. I consequently...

Router broken

HelloCan you tell me where to order a new router? The power cable wire has broken. Thanks

JGphone by First Timer
  • 7 replies
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Replacement fibre router

After going through chat on Weds night and then having it confirmed that my router was faulty I’m yet to receive a replacement. I am unable to work from home watch an tv etc and it’s now Sat pm and I’m worried about how to work from home next week. D...

Wifi dropping off 2.4ghz channel constantly

Hello, For the past month or my Wifi keeps dropping out on various devices (e.g. smart speakers, mobile phones) connected to my 2.4ghz channel. Every few minutes in some cases. The 5ghz channel is working fine. I've restarted all of the devices, rese...

Sync speed after line fault fixed

Hi, is it possible to have the sync dlm reset at the exchange? we had a faulty line this week, fixed by an engineer visit today, however the dlm has throttled back due to sync being dropped.frequently. what will happen to my line speed, will it now i...

Guedo65 by First Timer
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5GHz unstable. 2.4GHz is fine.

Router: Sagemcom-FAST5364 Ive had to separate my networks and the 5GHz connection keeps dying - briefly. I’ve moved most of my devices onto the 2.4GHz one. I’ve tried different channels and there are no physical obstacles nearby. Any ideas? Geoff

gdm2905 by First Timer
  • 6 replies
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Fibre 150 (G-Fast Modem) & Number of devices

Hello...I've been with TalkTalk many years and in general have been happy with the service.Since November 2023, I took out a new contract: Fibre 150 (with G-Fast Modem) There were problems with unacceptable speeds from the outset. Basically, I wasn't...

Disabling/opt-out of CGNAT and/or requesting a static IP ?

Please see these posts on Reddit and the LTT forums for some more context. Reddit post 1, Reddit post 2, LTT forum post.These have a lot more context, and especially in the comments there is a lot more info as the posts developed. Here are some usefu...

Can I track my router delivery?

Unsure whether my new router has been sent. Internet has gone live but left without router. Might just be a case of Royal Mail. But wanted to see if I could check whether one has been sent. Cheers.

Paul6764 by First Timer
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Not able to port forward 443 via TalkTalk Home Hub

hello all, need some help please i am trying to port forward 443 on TalkTalk WiFi Hub(Huawei DG8041W) and get the following error message - Not able to port forward as port 443 is reserved for internal system use. Any ideas anyone? Firmware ver - v1....

mzukis by First Timer
  • 16 replies
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White light and no internet

My connection was working just fine and has now dropped all internet connection despite having a white light on the router. I’ve tried to call and have got nowhere and the online bot is saying no agents are online. To say this is poor service would b...



Hi. My router has gone to orange light status. I've tried a 20 min restart, factory reset, replaced & checked filter & all connections. I have connected a spare router that luckily gives ethernet cable connection but wifi not working & shows as disab...

PRM1945 by First Timer
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Huawei HG635 - Keeps on Resetting to Factory Defaults

Hi All, I have a problem with my HG635 router in that it keeps on resetting itself to factory defaults, which is rather annoying as I have to reset its IP address, DHCP server & port forwarding due to the continual resets. I also don't use the Talk T...

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