Get expert support with your Fibre connection.
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
I've been having issues with my connection for weeks: the speed keeps fluctualing from 5Mb/s to 20Mb/s download (I used to get 25MB/s before) and it can change 3 to 4 times a day. I'm now on my third factory reset. The chat support is useless: all th...
I have had no internet for 5 days, currently on the TALKTALK Fibre 65 package. It was working fine 5 days ago then in the afternoon stopped working and hasn’t worked since?! I am getting a continuous orange flashing light on the front of the TALKTALK...
Hi all,Bit of a quandry with this one. I'm on Fibre 65, with a Huawei HG635 router (which started life as the router I had on conventional broadband). The internet is frequently far slower than the speed I should be getting (guaranteed 43, I think bu...
I am running the following:HW Version: FAST5364 3.00SW Version: SG4K100208GUI Version: 5.100.5 I am having huge issues with the admin console. I work in Cyber Security so I know my way around a router console but the current software version is terri...
My Huawei DG8041W router restarts on a daily basis, sometimes on multiple occasions, taking a couple of minutes to reestablish connection. I have previously called customer services and requsted a new router but an engineer was scheduled. I cancelled...
Can I request a new router please, over the past week or so ive been having issues with the super router, have tried to factory reset (which did in the end) but it didnt want to, and struggling to connect security cameras, and also other network devi...
Hello I would like raise an issue with my upload speed which has been dropping gradually over time, from 17.5mb to under 10mb download speed has increased by a good 10mbps.Im currently plugged into the test socket and there is no internal wiring, pho...
Trying to access my golf club website from computer,but returns a err connection reset problem,Have tried 3 browsers on computer all return the same message,have tried connecting via my mobile using talktalk wi-fi,TLS error message no connection,swit...
What’s the best router to buy for my fibre 250?
We have had a very reliable VDSL connection to Sagemcom FAST5364 3.00 with SG4K100208 - normal sync speeds ~75mbps down/20 upLast weekend we experienced sudden drops of both speeds to ~2-3mbps. Resetting router restored speed for short periods. I use...
Just received my supposedly new router for my upgraded package to Fibre 65 and discovered it is the same router I have for fast broadband at the moment. It is still not mesh compatible. It is a real pain to set up 3 repeaters and all the other items ...
Hello, My router TalkTalk Wifi Hub FAST5364-T8 stopped working today. No wifi (no brodcast), no ethernet (PC does not detect a connection), The LED flashes at bootup and stays orange. A hard reset also had the same effect. No Wifi or ethernet. Can yo...
Hi there,Writing on behalf of my parents (their details are in my private notes)Their power went off temporarily last night. Since then their TalkTalk router won't get beyond the 'flashing orange' stage.Have tried both resetting and powering off for ...
I am trying to connect my defender mini smart plug to the smart life app. The advice is to change wi-fi to 2.4G Hz. However I am not able to log in to my wifi hub using the username and password provided with the router. I dont know how to log in to ...
I have recently upgraded to Fibre 65, but have not had a new router.I have a HG635 Super Router and my daughter and my grandson have both had issues where their Apple devices have suffered poor or no internet at times when the rest of my devices, And...
Hi, I've just received a new router, sagecom fast 5464, it keeps changing WiFi channels after I have set them, is it possible to stop this happening, thanks very much
Just upgraded my elderly dad's broadband from what I assume was a basic copper line to Fibre35. Should he have received a new router or is the old one capable of the job? His internet has not been working since the upgrade. I'll have to go visit him ...
Hi, I'm a Fibre 65 customer, I've been experiencing drop-outs and have been sent a new router as the tech support thought it was router related.I've plugged the new router in, new psu, new network cable but I'm still seeing drop-outs.It's not wifi re...
Hello all, Just as the post title says, and if posted in the wrong section, forgive me, just wondering if a bag will come in the post, to return equipment as the final bill is due next week? Regards on!!
Hi, I've been checking the connections to my router and just looking for a bit of information, i see a connection named Huawei_Phone via ethernet and was wondering if it is just a daily connection to Huawei from the router, thanks in advance for any ...
A couple of months ago I changed to Fibre 150. All my devices are working perfectly except for my iMac. I usually connect it via ethernet but recently tried to connect by wifi. It won't connect. I spent an hour on the phone yesterday with Apple Suppo...
The place that the engineer has fitted our new router is just not working well for our TV. He chose the easiest spot as far as he was concerned (we think) but the signal in our lounge through a cupboard under the stairs and 2 room walls has resulted ...
Have just signed up to new 2yr deal and received a new router, TTSCOMFAST5364-4.T8. But only c.6 months back an engineer replaced my old faulty router with a TTSCOMFAST5464-2.T4. Everything is working OK, is there a material benefit in installing the...
I've recently changed my package but have been sent and charged £9.95 postage for a new router. My exisiting router works well so I need a Returns label please and to ensure the refund process is actioned. Gill Moore, A/c No. xxxxxxxx
For a while now I have had internet problems. The talktalk router is over 5 years old, about 3 years ago the white light which shows it's working doesn't work, so when I reboot which is a daily chore the orange light flashes , then the router shows n...