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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Contract change

Hi, I am trying to change contracts with Talk talk since two minths without success. At the first try an Openreach engineer came and recognised everything ( cable, router, box) are in place and nothing needed to be done. I contacted Talk talk as I am...

Anaid by First Timer
  • 5639 Views
  • 9 replies
  • 0 like

Digital voice

I am still waiting to digital voice re your letter to me in March.Also it was agreed that I need an updated router.

Maggi6 by First Timer
  • 2185 Views
  • 1 replies
  • 0 like

Cannot change router LAN IP

Hi, I wanted to change the router IP and the DHCP pool to be 10.0.0.x (Router 10.0.0.1, pool 10.0.0.2-254). I also tried this with various other IP combinations such as 10.100.0.x and 172.16.0.x If you do this, and manage to get round the "Invalid IP...

Speed to my devices

I am receiving 55mps to my router, but only 9mps download and 12mps upload to all my devices, laptop, phone, TV and games console.I have no white light or amber light showing on my router when its booting up or when its on, the firmware is up to date...

jedi38 by Popular Poster
  • 6581 Views
  • 15 replies
  • 0 like

Eero 6 g running hot

My Eero 6 is running hot. Position and location as instructed on set up. Have disconnected VOIP device and phone from router some months ago and don’t believe this is the problem. Had Eero for over 3 years and Wi-Fi range has deteriorated

Holgag1 by Chatterbox
  • 3094 Views
  • 6 replies
  • 0 like

Resolved! DLM Woes

Hi all.Some may remember the username form way back when I used to hack BT routers for giggles and give them a new lease of life outside the BT regime. So I kind of know a little bit.Anyhow: Here's the back story.A couple of weeks ago I noticed the F...

PsiDOC1 by Chatterbox
  • 3337 Views
  • 12 replies
  • 0 like

Returning Router

Hi. I've recently had to renew my Fibre contact (after Talktalk forced me) and have been sent a black (non mesh) router which I never requested. I have also since received a letter asking for the eero router back with the failure to do so incurring a...

Kiss20 by Team Player
  • 1935 Views
  • 9 replies
  • 0 like

Ethernet problem.

I hope some kind person can give any helpful input on this. No ethernet connection or wifi on my pc now at all but my wife still has working wifi on her laptop.Tried all the usual stuff like flushing the DNS,reinstalling the network adapter and reset...

RossM by Participant
  • 6212 Views
  • 40 replies
  • 0 like

Urgent. Require new Sagemcom Hub router to be sent, please.

Hello, Following two powercuts in my area, earlier this evening, my Sagemcom Hub can no longer connect to the internet. Simply continues to blink orange.Once power was restored, the router continued to blink orange, so I unplugged router for 30 mins....

Wifi to devices slowing or dropping

I have an issue where i noticed my devices appeared to slow/drop connection. Eg downloads would fail. I checked the talktalk website and sure enough, there were issues showing, Devices tab with exclamation mark. If 4 to six devices were connected, ev...

Router

Hello, just wondered if I could get a replacement for my router seeing as the white light is no longer showing up.

BT Digital voice adapter.

I have Fibre 35 Internet and, looking forward when I am converted to VOIP in the future, I have the following question:My router and DECT phone base unit are some distance apart and it would suit me better to use the BT ATA adapter (V2 X16-G90 ) whic...

digby2 by Team Player
  • 1152 Views
  • 2 replies
  • 0 like

Can I use eero 6 router with Fibre 65?

I have Fibre 65 with the Sagemcom talktalk router. I need to solve the dead spots in my house and came across the eero 6 router and extenders. My question is, can I purchase an eero 6 router and plug it in with my Fibre 65? Or do I have to have a Tal...

Kimmit by Popular Poster
  • 1709 Views
  • 6 replies
  • 0 like

Wifi Hub 3

Recently had e-mail from Talktalk suggesting I installed new router. I agreed and was sent a Wifi Hub3. As my account is part fibre, this model was found unsuitable. I contacted TT about the error and what to do. Went through 8 different conversation...

paull2 by First Timer
  • 4058 Views
  • 8 replies
  • 0 like

Hub 3 for part fibre

I’ve been sent a new hub3. The instructions only cover connecting fibre black or white boxes.I am on a copper line fibre 65. Do I just keep the existing phone filters in place and connect straight to the broadband socket?

Resolved! Latest firmware not honouring manual DNS settings

My router is now running SG4K100208, at least since it was reset by a recent power outage.Since then connections have been flaky and some features no longer work, which I've finally tracked down to the clients using the wrong DNS servers.I have the p...

Warpcoil by Team Player
  • 4209 Views
  • 18 replies
  • 0 like

Internet down

Had a powe cut last night internet working fine today until 3.30pm router is showing 3 green lights and still no connection

Colinm9 by Chatterbox
  • 2132 Views
  • 6 replies
  • 0 like

Resolved! WiFi keeps going off

Every other night my router starts flashing amber and I lose WiFi connection - this always happens between 8.30pm and 9pm and doesn’t come back on until I start an online chat and they look into it, which is very time consuming - in the last week alo...

No wifi

My WiFi has been down for 20hrs. There is an open case, REP-15741024 but not heard anything since 7pm last night? Wonder if there is any update yet? Thanks

New fibre router but no fibre box

I was advised my router was too old in February and that TT would contact me about options for a replacement. Received an email last week recommending a new router for £80. Clicked on the link hoping to find more information and automatically ordered...

RonJB by Conversation Starter
  • 11744 Views
  • 72 replies
  • 0 like

Router

I have had my router for about 10 years. I have connected a door bell which some time works and not others, this is also the same with my laptop. It looks like the range of the w fi has changed is the router worn out?

MikeJ6 by First Timer
  • 1062 Views
  • 2 replies
  • 0 like

Missing Item in my Router Delivery

HI,Please can someone help.The engineers installed my new connection yesterday and when they opened the router box there was a major piece missing.The 3 pin slide on adaptor for the router power supply was missing.Therefore, I am unable to test and u...

Marge57 by Popular Poster
  • 1680 Views
  • 5 replies
  • 0 like