From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
The connected light on front of router hardly noticeable, but the orange light when connecting very bright.
Is there a period of time as a customer before your router is replaced or do you have to source your own equipment. My original device is working but not that great upstairs
I'm having some strange issues since Wednesday (19/07/23) when I noticed my router rebooted itself in the early hours of the morning. I normally get around 70mb, but since then my speeds have gone down to 50mb. Sometimes the speed returns to normal, ...
I usually get 70-72mb download speed from my router, but have just noticed it has gone down to 50-52mb. According to your tests the speed to the router is fine and normal, its just the download speed from the router to my devices that's affected. Pin...
Hi,Me and my missus are currently working from home and due to frequent videocalls we need constant reliable internet access so lagging and drops have become quite an issue.Over the last couple weeks I have had many connection dropouts and lags.Pleas...
HiPlease can you please disable Wi-Fi optimisation on my router as it it changing channels which conflict with my access point, thanks.
Hi Been having trouble with internet and WiFi for a couple of weeks. First of all the Chromebook lost connection so, eventually, I restarted the router and that seemed to work but then at the weekend the grandchildren said they had no WiFi and we fou...
Hi, A few months back I started having an issue on my work laptop (Windows) when I worked from home. It would connect to my wifi but show as having no internet connection. My IT team tried all sorts, rebuilding the laptop, overriding the IP address p...
Not sure how this community forum works but here's my question: Where do I go to for a new power cable for my router? My problem is that I have an almost broken power cable to the wireless super router. It's where the wire meets the mains plug. It's ...
I had a new fibre HX-XGS-5302 & new Sagemcom - FAST 5364 router installed last week. Unfortunately I now find :-(i) My Amazon Fire Stick does not now have a functioning 'Home' screen or apps, although for some strange reason, the 'You Tube' channel s...
HiIn April 2023 I upgraded to Fibre 65 from Fibre 35.Recently I have had constant slow-downs and disconnections.I have twice been through the process of testing my connection and having an Openreach engineer automatically called out.Each time they ha...
Currently my router VLAN is set at 101.Is this the correct VLAN?
Been back and forth with live chat and got no where, my router is defective but they said they are working on a fault at the exchange but this dosent affect me as i have internet going into my openreach hub and can connect to that directly via wired ...
Hi, My sagem router has recently had a firmware update.My router keeps auto changing channel even though I set it manually. This is causing daily wifi issues.I need the wifi channel manual function. Please may an OCE fully disable the wifi optimisati...
Hi,Ive been trying to manually change 2.4ghz and 5ghz channels to avoid neighbouring networks, but the changes are not recognised. Are they being overridden by WiFi optimisation, and, if so, can a tech support person please disable this? Many thanks
This evening I was attempting to upload a 0.9GB Video to my "Drive" account and have been bugged by constant "You are Offline" messages, 4 or 5 in the space of a supposedly 9 minute upload.This doesn't just affect that particular traffic, it is a glo...
The previous Router gave e problems with the connection, and now even this reouter is also doing the same. Router states 74Mbps Downand uploads never change at 20Mbps Package is Fibre 65, yet my speed to an eithernet updated Windows 10 PC is just 69M...
Can my connection be checked please. I have a red light above internet this afternoon
Hi, I'm pretty familiar with IP addresses, router setup and port forwarding, but I have been unable to host multiplayer sessions in DCS, with my friends telling me they get messages telling me my server is "offline". I am using an ASUS DSL-AX82U AX54...
I've just had my TalkTalk service upgraded to fibre, which came with a new router, and now I cannot connect to my work VPN. This is a VPN set-up through the Windows directly which still works elsewhere, just not at home on my new router. My router sa...
Hi TT Team, I've very recently been plagued with an issue to the 5Ghz signal from my TT Hub.The 5Ghz Wi-Fi Status is currently showing as DOWN.When I first spotted the issue earlier today, status was UP yet I could not see nor connect to 5Ghz. 2.4Ghz...
Anyone got any working solutions to adding a WPS button to an Eero 6 network?Repeater?Another Wi-Fi router in bridge mode?I need it to connect my EV charger.
We recently cancelled our TalkTalk account, and were sent packaging to return the fibre router which had been in use. We have returned it, and the Post Office track and trace site shows that it was delivered to TalkTalk. Now I have an email asking us...
Hi, could I please request a firmware update for my TalkTalk WiFi Hub as I have been running 136 with the TalkTalk WiFi Booster successfully but I'd like to make use of the mesh functionality. If possible could I ask if you can push the update "early...
Router is rebooting every 15mins. Tried unplugging and resetting. Made no difference. Will leave unplugged overnight to see if that helps. Hopefully may get some help on here. Have had a few messages today saying there is a fault between myself and t...