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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Fibre 900 slow wifi speed

I've just upgraded from fibre 500 to 900. With the 500 I was getting approx 500 download and 500 upload with either ethernet or WiFi. Now on the 900 I'm getting 940 download with ethernet but only 500-600 on WiFi (upload is only 109 with either conne...

Owleyking by Popular Poster
  • 852 Views
  • 16 replies
  • 0 like

Fibre 35 speed 22 Mbps, why?

It's time to renew my contract but I wonder if I should stay with TT?My contract was for £22 which after a year jumped to £25.12 with occasional charges for things I do not use, like TV, etc. I suppose to get Fibre 35 deal that guarantees 35Mbps spee...

Clara2024 by Popular Poster
  • 1659 Views
  • 27 replies
  • 0 like

Broken download speed

I've been having problems on an off for about 2 weeks. A re-boot usually sorts it, but not now. Upload speed is 6Mbs Download is reported at 18Mbs by the router, but using a speed checker gives 300Kbs which ties in with the speed at which websites lo...

Morgai by Participant
  • 804 Views
  • 12 replies
  • 0 like

Disconnections since 25th January

Hey,Firstly - I'm having to use the account holders community account to start this thread as you seem to have deleted mine even though I can see my posts. So I'm not the account holder, just the one who sorts the tech issues in the house. The setup....

Franco_B by Conversation Starter
  • 4379 Views
  • 82 replies
  • 0 like

Why are my upload speeds so slow

I am on Fibre 65 but am currently receiving upload speeds of only 0.6mbps. As far as I can tell from openreach and ofcom I am on FTTC and they predict it should be 10-18. Why is mine so much slower. I have been with TalkTalk for years and never had a...

LottieLuu by Popular Poster
  • 1871 Views
  • 26 replies
  • 1 like

Gradual slowing of BB Speed

I have 'Fibre to the cabinet' and it usually works OK. I have noticed over the last few days that the line speed is gradually slowing. When this has happened before, resetting the router has cured it, but not now. In previous months, I've had the cab...

flipper1 by Popular Poster
  • 688 Views
  • 11 replies
  • 1 like

Slow Speeds on Devices

Hi, I've been with Talk Talk for a while and getting pretty miserable speeds. It's been lower than what I was promised to the router and the speeds to the devices is abysmal. I was promised ~39 Mbps and am getting 34 Mbps with only 2 Mbps download/3 ...

sgohagan by Popular Poster
  • 1906 Views
  • 24 replies
  • 0 like

Capped at 60mbps

Hi, something I have intended to ask about for ages... I used to have faster download speed, but I appear to be capped at exactly 60mbps. Can this be uncapped to provide my full sync speed please?Sync screenshot

TalkTalkSync.png
EdHodson by Team Player
  • 701 Views
  • 10 replies
  • 0 like

Replacement router

Hi talk talk, how do I go about obtaining a replacement router? I have had speed issues for a week, a talk talk agent confirmed correct speed to my property, and asked if I wanted a new router to improve speeds, I said yes please but they want £60, s...

Upload speeds now struggling…

Last week I had a fault with my broadband that caused my download speed to grind down to almost nothing. The fault was reported and it’s now back to normal, but my upload speeds are now about half of what they were. They’ve normally been around 8Mbs,...

Slow speeds

I have just got my Internet, Phone, and Broadband back on line after 2 weeks, Main fault was pcp2 in the main box somewhere Open reach had to put new cables in after the bad storm,But now have Down load speed of 1.8 usually get at least 6 upload 3.5 ...

Slow speed and bad connection - need update on fault

Hello. Recently my internet speed has been very slow and there have been problems with the connection. I went on to the connection test and it said if found a problem (reference number REP-13876452) and that an engineer would be sent to the exchange....

Horrible dl/up speeds

Can you finally fix the issue after 3 months? Or is engineer still on the way to fixing it? Everytime I'm being told it will be fixed but nothing happens. NO ONE TURNS UP.

Sanjyee by First Timer
  • 203 Views
  • 2 replies
  • 0 like

Line Reset

Is it possible to get a line reset?I think BT were working on some poles close-by and the speeds haven't recovered properly since.  

Screenshot 2024-01-12 at 22-07-27 TalkTalk - Service Status.png
Maxine24 by First Timer
  • 483 Views
  • 7 replies
  • 0 like

60 minutes minimum every time

Not long ago I made two separate calls of over an hour, freezing my butt off, due to the room with the router having no heating! Going around the houses we decided to go with the engineer call out route. Obviously I had to agree to the £75 call out f...

UITA23! by Popular Poster
  • 810 Views
  • 12 replies
  • 0 like

Intermittent Connection - Nobody is Listening

Hi, this is my first post here and I don’t know where to begin! Basically, I have had a red light on the internet light since Saturday morning (6th January). The connection works for a bit then every 20 minutes or so, both the broadband and internet ...

Ginaaar7 by Participant
  • 2238 Views
  • 34 replies
  • 0 like

downloads speed has dropped to 10mbps

good morning everyone and A happy new year to all. All has been going well until yesterday when I returned home ..Noticed that my internet speed was extremely low. I am on fibre 65 with copper cable from cabinet to property ( OPEN REACH have missed u...

moorlander by Super Duper Contributor
  • 1644 Views
  • 21 replies
  • 0 like

Constant packet loss / packet delay over last 3 months

Hello, i have raised this with talktalk support about 50 times via live chat, had a talktalk engineer visit and test the house wiring, and cabinet to house, ive had an openreach engineer visit and test the exchange to cabinet, and cabinet to house, a...

traceroute.png Packet loss today.png speed today.png speed last 7 days.PNG
Ssmith46 by Participant
  • 2283 Views
  • 33 replies
  • 0 like

Broadband speed has halved

I checked my Broadband speed this morning and its low at around 30MB for my Fibre65.Recently I had a new router from yourselves, it was a great service, and with this installed, it was consistently giving 65MB speed, so I'm not sure why it dropped on...

pjm5755 by Conversation Starter
  • 467 Views
  • 7 replies
  • 0 like

Broadband dropout & speed reduction

Hi - We have been having short (2 - 3 minute) broadband interruptions for a while now and the internet speed is also below the guaranteed level although still usable. Connection test says there could be a line fault but line test says unable to ident...

SoF00 by Team Player
  • 1811 Views
  • 30 replies
  • 0 like

Fibre65 Slow - 4 mbps

Yesterday my mbps was less than 1 and I ran a connection test. This identified a fault on the line and raised a case REP-13827410. The last update was that an engineer was to be contacted. I can’t see the fault when I log into my account. “Track My F...

Audrey72 by Chatterbox
  • 278 Views
  • 3 replies
  • 0 like

Fibre speed has now dropped to 11 Mb/sec

The service to my home is via an overhead cable. The service fails every couple of years and OpenReach visit to perform a poor quality fix. My recollection is that OpenReach last visited about two years ago and applied a fix that they described as "t...