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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Mercusys AC1200 Slows Internet speed

I GOT A MERCUSYS AC1200, HALO H30 WHEN IS IN CONNECTED TO THE OPEN REACH WHITE MODEM FOR G.FAST IN ROUTER MODE, INSTEAD OF GETTING THE SPEED WHICH IS COMING TO MY HOME, 145/150MBS IT DROPS DOWN TO 95 MBS, AM I DOING SOMETHING WRONG IN THE SETTINGS? T...

prescol by Wise Owl
  • 804 Views
  • 7 replies
  • 0 like

Tip for Finding the Average Broadband Speed in your Area

There many sites where you can see how fast your broadband speed is. It's useful to know though what the average download speed is in your area. My maximum wireless speed is about 42 Mbps although I pay for a Fibre 65 service. This is because the lin...

Lambert by Whizz Kid
  • 197 Views
  • 0 replies
  • 0 like

G.fast 150 dial up speeds

My G.fast connection dropped to Kbps in both upload and download. I have reported the fault on 15/03/2023 and there is one entry that says resolved and the other still in progress. I am not sure when the fault will be resolved or if I qualify for aut...

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Fiber 150 Unusable Speeds in past 24 hours

Hi there,I have a fiber 150 GFast connection and have been getting speeds close to that for the past couple of years. However for the past 24 hours the connection has been unusable with downloads speeds of only 1Mbps, uploads speeds of 2mbps and late...

marc84 by Popular Poster
  • 1538 Views
  • 17 replies
  • 2 like

Full Fibre 900 (City Fibre)

I got Full Fibre 900 installed at the end of January and have been lucky to get speeds of 170Mb. Every time I do a Connection Test it says there is a problem with the line but when you log in the next day for an update it starts the whole process aga...

OSW34 by Chatterbox
  • 1111 Views
  • 11 replies
  • 0 like

Line issue

I have reported via the online portal via network test a fault 3 times now.Each time the fault clears (assume done). Same issue with very very slow internet speeds so run another check only for it to tell me there is a fault and it is being dealt wit...

debbiec by Whizz Kid
  • 666 Views
  • 5 replies
  • 0 like

Speed drop 74 Mbs down to 42 Mbs

Could some from TalkTalk please help.Appx 15mths ago I asked for assistance with speed drop of 74 Mbs down to 62 Mbs, Debbie was kind enough to try and help and the result was nothing could be done as it was still above the miniumum guaranteed speed ...

ukoldgit by Insightful One
  • 2329 Views
  • 24 replies
  • 0 like

Slow Speed, High Ping and Jitter

For quite a few days now my Fibre 65 has struggled, with speeds maxing out at around 30Mbps and often in single figures. Right now I’m at around 6Mbps download and 0.6Mbps upload! I’ve also noticed from an Ookla speed test that the ping and jitter ar...

lpowelllap by Conversation Starter
  • 2600 Views
  • 20 replies
  • 0 like

Poor Speeds Today

Hi, can someone do a check for me, im getting 21.6 down and 20 up, normally get around 55 down and 20 up....

JaceyBoy by Whizz Kid
  • 2316 Views
  • 31 replies
  • 0 like

Slow internet connection

HiOver the last couple of weeks my Internet has been going really slow to all devices in the house. I have tried to raise the issue multiple times but am getting nowhere. I believe my router is the issue as the same thing happened 3 years ago and a n...

TerriL by Popular Poster
  • 753 Views
  • 5 replies
  • 0 like

Line speed

Hi ThereMy line speed to my router has dropped from 37mbps to around 27 mbps in the last 5 weeks, I know we had some power problems that meant my router kept rebooting many times in a 24 hour period, I think this leads to automatic profile changes as...

Srooi by Participant
  • 2499 Views
  • 33 replies
  • 0 like

Resolved! Erratic speed

Hi, Just after midnight on Friday morning, my connection went down briefly and ever since my connection has been very erratic. Normally I enjoy speeds of 150-160 Mbps, low single digit ms ping and jitter - generally a very robust g.fast connection ov...

ItiCIaGU by Team Player
  • 726 Views
  • 5 replies
  • 0 like

fibre 35 low speeds and cutting out

I have recently gone on to fibre 35 were i am guaranteed download speed of 35. I am only getting between 7 mbps-11 mbps download speed and a upload speed of 2-3 mbps. My go live date was 11 days ago. I have gone pass the 10 settle period. Also my fib...

gazrocks by Popular Poster
  • 1068 Views
  • 10 replies
  • 0 like

Connection suddenly dropped in one room

Not had too many issues with TT (well at least not without a couple of hours re-setting all devices and putting up with slower speeds than normal at certain times of day) but this one is doing my head in. Throughout the house I'm getting good speeds ...

UITACOOM by Participant
  • 1323 Views
  • 13 replies
  • 0 like

Resolved! Download Speed Discrepancy

We recently got a replacement TalkTalk router (the Sagecom model) after having trouble with our internet which turned out to be a damaged exterior cable. I’ve been looking on the routers dashboard and noticed that the download speed is stated at 40.1...

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JonHC1 by Conversation Starter
  • 1798 Views
  • 13 replies
  • 0 like

Torrent speeds

Trying to download a torrent and I'll start it speed peaks up to about 1mbs then within a minute drops to 10kbps and consistently stays there. Restart the app and it comes back up again then drops within a minute. Does this get throttled I've tried a...

Device MAC ID

Hi ! I have been a TT customer for several years and currently have a Fibre65 contract.When I run a speed test on TT website I get 77 Mbps at the router, but when I run a test on the devices I get less than optimal performance. Before I look at tryin...

VicF47 by Conversation Starter
  • 3500 Views
  • 26 replies
  • 0 like

Sagecom router slower than Huawei + ticking and buzzing noises

My Sagecom 5364 router is 10Mbps slower than the talkltalk Huawei DG8041W router, the Huawei gives me 30.5Mbps, but the Sagecom only gives me 20.1Mbps. I was sent the Sagecom fast router as a replacement to my Huawei, because my Huawei is making a bu...

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D4LL4S by Whizz Kid
  • 2488 Views
  • 17 replies
  • 0 like

Slow Download speed- Upload ok

HI, can anyone help ... I used to experience this same problem in the evenings (not for a year or so now, but ...) the download speed is slow (around 2-mbps) on Fibre65. When it's good, it runs at around 30mbps ish. Upload always tests good, consiste...

Fibre 65 below guaranteed speed

Hi, My guaranteed speed is 46 Mbps, i currently get 44Mbps to the router. In the router settings there is this if any helpDSL synchronization status:UpConnection status:ShowtimeUpstream line rate (kbit/s):8826Downstream line rate (kbit/s):44506Maximu...

Cview by Popular Poster
  • 1982 Views
  • 17 replies
  • 0 like