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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Low SNR, patchy network

Hi, I just had an unsuccessful session with support chat. Testing my luck here. I'm seeing the following on my modem (Draytek Vigor 167) DSL Status pageI'm experiencing quite patchy broadband in the recent days, especially today. I've been dropped ou...


Talk Talk router dropping connection every hour

Hi there, I can see plenty of other threads regarding the same kind of issue but rather than post on old threads I'll create a new one. After about 20 months of not having any broadband related issues, since last Friday my TalkTalk router now drops s...

g00nerz by Popular Poster
  • 12 replies
  • 0 like

Fluctuating Internet Speed

I have had Fibre 35 for the past 2.5 years. Absolutely delighted with it. However, since Sunday the speed has been fluctuating wildly. I used to get a fixed maximum speed of around 33 Mbps, over the past 3 days, the maximum has been around 27, then d...

TimmyP by Participant
  • 8 replies
  • 0 like

Fault with Routers 2.4GHZ Band?

Hi, I think there is a problem with my router's 2.4GHZ band.I noticed a while ago that any device that connected on this would have frequent drop outs and be unstable.I've tried all the usual fixes, disconnecting devices from the wifi, restarting the...

Chris_J by Popular Poster
  • 5 replies
  • 0 like


HiI have bad wifi on all devices. Have to reboot the router about 10 times a day to connect to wifi but it still keeps disconnecting. It happens for last 3 weeks. We have never had problems before, we've done all the usual tests and service status is...

Inese3 by Participant
  • 30 replies
  • 0 like

Internet disconnection

It’s been months that my connection keeps dropping. I have fibre to the cabinet which is not that far. BT engineer says all is Good, just ‘profile’ too low. First time tbe new router resolve the issue. Since then 2 new routers and no improvement. I h...

Tarataub by First Timer
  • 1 replies
  • 0 like

Issues and account been showing faults for months

Since I signed up to TalkTalk a few months ago it’s been showing faults on my account every time I do a line test. I thought the issue would be resolved on its own but it wasn’t. I am on Full Fibre 150. I did a speed test and I can see I am not even ...

mancsies by First Timer
  • 4 replies
  • 0 like

Speed dropped and service becoming unusable

My broadband was working fine with speeds of 52DL 13UL until a few days ago, the router randomly started blinking orange and I lost all service for several hours. When it eventually came back the speeds had dropped to 40DL and 5UL, over the next few ...

Diesel168 by Popular Poster
  • 8 replies
  • 0 like

Black Huawei router rebooting

Hi,I’ve had the black Huawei router for a while now. At first it rebooted itself once every 1 to 2 months. However in the last couple of weeks it’s started rebooting several times a day. I tried resetting the router to the factory settings (using a p...

johnny95 by Whizz Kid
  • 25 replies
  • 0 like

Constant packet loss with my UK Talk Talk branches

We have 4 branches in UK using TalkTalk service. Each of them are showing around 5% constant packet loss. We have tried to replace our router and the patch cord from your modem to our CPE device. The 4 branches are the following, business name is ADI...

pliego86 by First Timer
  • 1 replies
  • 0 like

Internet Disconnections

Hi I'm getting frequent internet disconnections. Have had 3 engineer visits and a replacement router but the problem still occurs. I've just checked the router logs and it is seeing frequent 'DNS name resolution failure' there a network issue cà...

Nicks54 by Popular Poster
  • 2 replies
  • 0 like

Broadband Speed

Hello. I have very recently renewed my contract with TalkTalk but have been concerned about reduced broadband speed. I have stayed with Fibre 65 but noticed speed regularly dropping and cutting out more often. I'm getting speeds in the mid 20s and ne...

Garyliv by Participant
  • 21 replies
  • 0 like

Talk Talk has been terrible and done nothing

Hello, Don't know what or How to ask. Talk Talk has been terrible and done nothing about this after we've been on the phone for 5 hours. Does anyone know how to fix this?

Witues by First Timer
  • 1 replies
  • 0 like

Sudden Disconnections Again

Hello It appears the issue I raised in my previous post is starting to occur again with multiple disconnections and reconnections within the past hour. A few happed the previous night too, so it is following the same pattern of deterioration over tim...

Colin_C by Conversation Starter
  • 3 replies
  • 0 like

Frequent disconnects - getting worse

Just back from 2 weeks away and my broadband is suffering from very frequent disconnects (every 5 minutes or so). It's extremely hard to work using the connection. It started to degrade after OpenReach did some work on the telephone pole servicing my...

harrybarman by Conversation Starter
  • 70 replies
  • 0 like

Guest networks

Hi, I've recently been using 2.4 ghz and 5 ghz guest networks on my Sagemcom Fast router. After a month or so of using them, I noticed I was having problems logging into It was very slow, and yesterday none of my devices could connect to...

Possible poorly Sagecom 5364?

Good morning. Hope one of the team can assist. As title suggests, I think my Sagecom is either feeling its age or didn't like the latest firmware update to SG4K100174, as it has been out of sorts since mid June: Have been having recurring problems, m...

aolmum by Problem Solver
  • 14 replies
  • 0 like

Disable Wi-Fi optimisation

HiPlease can you please disable Wi-Fi optimisation on my router as it it changing channels which conflict with my access point, thanks.

Disconnects and speed drops

Hi, for the last couple of weeks my line has been randomly dropping again, it seems to do this every couple of years. I've placed all the wires and filters with new ones today and it is still happening. It first fired up at pretty much full speed (78...

MikeC78 by Conversation Starter
  • 19 replies
  • 0 like

Sporadic speed drops and unstable connection

I'm on Faster Fibre Broadband with a guaranteed minimum of 50mbps. I've almost never reached that speed but it's been steady at about 40 so I can live with that. However, for a while now I've been experiencing dips in speed and things are slowly gett...

Persistent line faults

Persistent line faults Since January 16th I have had 10 line faults. I have gone through the usual:-Plug in to openereach socket.Do a factory reset on router.Disconnect everything except for PC.Despite all of this I still get my TV saying 'no signal'...

Teric by Popular Poster
  • 25 replies
  • 0 like