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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

WIFI NOT CONNECTING TO 2.4GHZ DEVICES

HiMy router has suddenly stopped operating on the 2.4Ghz WiFiDevices can connect to the 5Ghz channel OK, but not the devices that can only use 2.4GhzHave power recycled the router but still same.Can I be sent a new router please as it seems to have g...

danny0367 by Conversation Starter
  • 1200 Views
  • 24 replies
  • 0 like

Fibreoptic use on 2 sites

can i use my? broadband connection at 2 different houses ( locations ) I mean same broadband connection at 2 different locations .

TKHAN by First Timer
  • 127 Views
  • 1 replies
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WiFi Issues

Hi I ve tested other WiFi channels and seen significant improvements but the router resets after 10 minutes or so back to 1 on 2.4ghz and 36 on 5 ghz I read a post on the forum that this is probably due to WiFi optimization, is it possible you could ...

paul77 by Conversation Starter
  • 252 Views
  • 4 replies
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Slow Speeds on Devices

Hi, I've been with Talk Talk for a while and getting pretty miserable speeds. It's been lower than what I was promised to the router and the speeds to the devices is abysmal. I was promised ~39 Mbps and am getting 34 Mbps with only 2 Mbps download/3 ...

sgohagan by Popular Poster
  • 1315 Views
  • 24 replies
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Very windy last few days-and frequent drop outs?

As above, this has been happening over the last three days or so and I'm not sure if that's acceptable or not.I've done a test and the results suggest there may be some sort of problem. I don't believe it's inside as everything was working fine until...

Wi-fi issue

Hello How does one enable WiFi again after disabling it few years ago? There used to be a username and password online, but can’t find it now. Appreciate all the help.

Saj7860 by First Timer
  • 168 Views
  • 3 replies
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Replacement router

Hi talk talk, how do I go about obtaining a replacement router? I have had speed issues for a week, a talk talk agent confirmed correct speed to my property, and asked if I wanted a new router to improve speeds, I said yes please but they want £60, s...

Weak Wi-Fi keeps dropping

Hi - I have tried twice through online chats to resolve Wi-Fi dropping issues, buffering on tv and slow tv app loading without success. I have requested a replacement for my quite old router but have been told a Wi-Fi booster & extender will resolve ...

Jonem by First Timer
  • 346 Views
  • 9 replies
  • 0 like

Refusing to connect please help

Hello, I am a TalkTalk FTTP customer and have been since May/June last year with no issues. However, I now have a very frustrating issue. Friday morning I found that none of my devices were able to connect to WiFi or Ethernet. I kept getting various ...

Sal123 by Chatterbox
  • 733 Views
  • 12 replies
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New router won't connect to internet

I set up a new account in my flat when my flatmate moved out and can't get the internet up and running. We received a new router but it won't connect to the internet and keeps flashing orange and white. On Thursday it connected to the internet for a ...

noodlesb by First Timer
  • 234 Views
  • 3 replies
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Checking wi-fi connection

Switch on tv and always says wi-fi not connected but works OK. Tried to check wi-fi connection and instructions say press Home button on your TV remote - I don't have a home button on my remote.Any suggestions?

Fibre35

I have fibre35.Would a faster speed help with buffering on 4k and streaming?

User1962 by First Timer
  • 260 Views
  • 6 replies
  • 0 like

Connecting to new P.C.

I've got an old Fujitsu AMILO Desktop Pi 3635, that I'm trying to re-use after cleaning everything on it and a system recover. How do I connect to wi-fi, I'm using B.T. extender and ethernet cable. It won't connect. Please help. Steve

stevePG by First Timer
  • 345 Views
  • 6 replies
  • 0 like

Wi fi still not set up

My WiFi is still not set up. I’ve been paying for it in my home for 6 months or so and still not receiving any service. Please can you tell me what your solution is?

SteV1987 by First Timer
  • 124 Views
  • 1 replies
  • 0 like

Full fibre

##Full fibre installation and now phone not working Talktalk not responding!

Kemlo1 by First Timer
  • 114 Views
  • 1 replies
  • 0 like

No internet - hub continuously flashing amber.

Hello, as title states no internet and hub permanently flashing amber been like it for 3 days now. device version - FAST 5364-3.T8 I have run every test I can find online and spent over an hour and a half on a chat with technical support and run ever...

Horrible dl/up speeds

Can you finally fix the issue after 3 months? Or is engineer still on the way to fixing it? Everytime I'm being told it will be fixed but nothing happens. NO ONE TURNS UP.

Sanjyee by First Timer
  • 153 Views
  • 2 replies
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Wi-FI inadequate

The wifi in my house is inadequate. I have only 5 devices connected via wifi. However adding any more devices causes the connections to drop, causing major problems. Dead zones despite the fact that I also have an extender upstairs. My son who is wit...

mantalk1 by Chatterbox
  • 429 Views
  • 11 replies
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Disable WiFi optimisation request

Hi can you please disable WiFi optimisation on my account. I'm in a heavily congested WiFi area and every time I set WiFi to a decent Chanel it changes back to a congested one automatically. Please let me know if you need any more information. Thanks

akeel by Team Player
  • 238 Views
  • 4 replies
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WiFi optimisation

Hi there. Sorry for starting a new thread on this topic if that is the wrong way to go but I am newbie. I have read several posts in the community relating to problems caused by WiFi optimisation swapping WiFi channels. I am experiencing problems wit...

Waster69 by First Timer
  • 408 Views
  • 8 replies
  • 0 like

Eero account

Hello,I was hoping someone may be able to help, as I'm a complete novice at tech. We have internet in our home with Talk Talk. Internet is in my name and I pay the bill. My partner changed our tariff, I assume via online chat. We have now ended up wi...