We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
I've been trying to upgrade from fftp 150 to fttp 500 for over a year. I thought it was sorted when a kind person on here sorted it so I could ring for the upgrade.I rang and upgraded my new router came and I got an email saying I will be upgraded to...
City Fibre have installed a new full fibre box to my property - this process went ok and without issues. The box has green lights so looks good and I assumed there would then be an option or process for customers to start using the full fibre network...
Im trying to join TT full fibre from a different supplier as im coming to the end of my contract with them but everytime ive tried it im told its not available yet in my area ( strange when im currently on FTTP) . Going online to check i find that ev...
Hi, CityFibre installed a full fibre connection on 13/02/2022. They left after plugging in the router and the ONT showed 4 green light. Although the ONT shows 4 green lights the ethernet connection does not have a WAN IP address allocated. I have tes...
Hi, I'm about at the end of my willingness to get TalkTalk installed now. I'm on the third engineer visit as I type, currently waiting for Open Reach. I already regret switching from Sky, but here's my story. I ordered Full Fibre 900 online to replac...
Morning -I have had notification from Yodel this morning that my router will not be delivered until tomorrow. The Openreach engineer is due to arrive any minute (8am-1pm slot booked for today). Can you confirm that I'll be able to use my existing rou...
Hi,I was contacted by TalkTalk to upgrade to full fibre. This was installed today but since then I've had no internet. The router is flashing red and the old connection no longer works.Both my wife and I work from home so this is impacting us greatly...
Good afternoon. We are looking to upgrade from FTTC to FTTP with TalkTalk. We were recently informed that it's now available to order from Openreach at our address. When entering our postcode into a broadband checker it shows that we are able to plac...
I have requested to upgrade to Fibre 65 i am on the basic internet package.I have the router Fast 5364 Router The speed i have is 13.4 mps to the router and 10.4 out of the router.When I asked for the upgrade i have to wait till the 28th February for...
Hi, I have been trying to upgrade to fibre900 for over a month but each time an order goes through it fails and then my order is cancelled. I was told by an engineer that there is something fundamentally wrong with my account which needs to be addres...
Having an issue with my WiFi that started tonight, I still have a white light on my router but no Internet connection. I have tried restarting and resetting my router but nothing changes. I logged into the admin dashboard as well but that just shows ...
Just lost FTTP service in Inverness IV3 (Cityfibre). No announced outages/issues on support page. All four lights on ONT green. Eero 6 status light red and reporting as offline. Hard rebooted Eero, no dice. Any updates?
CityFibre installed and activated my new (Future) Fibre65VOIP service today but left without ensuring that the Digital Voice service was working. On contacting TalkTalk Technical Support I was told that the Digital Voice service needed to be set up a...
I lost my internet connection at 05.26hrs (shown on my Eero 6). My Eero connection light is RED.There are 3 lights on my ONT (Power, Broadband, Service). 4th light (Internet) not illuminated.I am with City Fibre. Fibre 65 FTTP.I have disconnected and...
Hi, CityFibre installed their ducting into my street around 8 months ago, then in Nov 22 sent me an email saying they have finished and TalkTalk was listed as an available ISP offering the service. After spending 1hr 44min on TT's Chat a few days ago...
Hi, I have noticed in the past 3-4 days something has been off with my FTTP 900.Basically its as if the internet has dropped but not enough to disconnect me.I noticed it when playing LIVE videos on Twitch or streaming. It would freeze but if I reload...
I have FTTP from TalkTalk business, I'm looking to move back to TalkTalk residential, but when I search for packages it only quotes me for VDSL, if I change my address to my nabours on either side it quotes me for all FTTP packages. Why is this? Also...
Morning all, Hope everyone is well. Previous supplier cancellation date - 25/01/2023Average speed - 500Mbps (every time I checked) Talk Talk Fibre 500 - Go live date - 26/01/2023Max Download speed achieved - 0.25Mbps (router has never reported anythi...
I've spoken to 10+ people from the "future fibre" team who are unable to upgrade me from 500 FTTP (which I already have) to 900. I spoke to one person who guaranteed the cost at £36 a month (without fixed price promise) and this is what I want. I had...