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Forum Posts

Weak Securirty warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Rendering wall - before or after?

Hi Community,I'm having the outside walls rendered in a few weeks and wonder if it's better to have Full Fibre installed before or after?The render would normally go over the phone line, the guy says.I don't want black phone line going across the whi...

GrahamW by Conversation Starter
  • 1 replies
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Groundstream dva on eero

I have recently set up Groundstream DVA but not seeing caller identification. Phone was ok in the phone port of WiFi Hub

Boffee by Conversation Starter
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Run a Connection Test

'Run a Connection Test' at various results, depending on what it feels like.I did these tests today. Initially, it informed the following:First Result## #This is not a connection test, it is a copy of a record of ...

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Billx by Super Duper Contributor
  • 12 replies
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Private Notes in Personal Information

To all and sundry Re: Private Notes in Personal InformationOver the past 12 months, while being on the Community, I have noticed that very often when someone is new, he is directed to enter their personal details in the 'Personal Information' Table.S...

Billx by Super Duper Contributor
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Resolved! Line test does not complete, Firefox does not open webmail

I am not able to get Firefox 125.0.3 to open my webmail at'm just curious as to why not, as I always use Outlook to access my emails. Webmail works without any problem using Edge but with Firefox it opens the ab...

DrStrange by Conversation Starter
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I have made a post ''DISCONNECTED/ CANCELLED ACCOUNT.'' and it isn't appearing in the forum, I have found it under my subscriptions with the notice "Marked as Spam." could this be reinstated please.

gregkr1 by First Timer
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can i add TV

Hi,I've been trying to add tv to my full fibre package it says in my account that i don't have any offers and i keep getting put in a loop when im on the phone getting passed around different departments just to get put back top the start again

Order ID

Hi I need to know my order I’d no starting with an N. Where can I find this please

Almost impossible to use chat or phone

Just to let people know what they’re up against, I contacted TalkTalk on 10 th April via chat because of the recent cost increases I wanted to review what we had (we had Full Fibre 60, international calls, TalkTalk TV and the Safe Security boost - th...

NeilP3 by First Timer
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Leaving Tuesday just had 2 emails welcoming me to Talk Talk

As it says in the title just had 2 emails welcoming me 5 days before leaving TT has someone pressed the wrong button? My contract ends next month being a full time carer at home I don't have time to spend hours on the phone I'm fed up with various fi...

mthorpe2 by Team Player
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blocked websites

I am trying to renew my car insurance. I am trying to go through to one of the providers found on This is being blocked by my internet provider TalkTalk. how do I rectify this so that I can get onto the website and pay for my insurance?

Jg292jo by First Timer
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I Upgraded my service , But TalkTalk Downgraded my service. Why?

I Upgraded my service with a 2-year fixed-price+ contract, But TalkTalk Downgraded my service. Why? There was no change in the main broadband package, just a little upgrade in the attached VOIP service. The main condition in the pre-renewal contract ...

Billx by Super Duper Contributor
  • 33 replies
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Full Fibre Query

Hi. Full Fibre is available at my address. My neighbour (who is with BT) has Full Fibre and has retained his landline. Why is the option with Full Fibre to retain my landline not available from TT ?For example : Upgrade to Fibre 900 24x faster than s...

rautospoon by Super Duper Contributor
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Full Fibre is outside my house?

I've been on a TalkTalk Fibre 65 package for years now and 6 months ago a "Full Fibre" pole went up outside my house that now enables Full Fibre Broadband speeds of upto 1GB downloads etc. I've just checked on my account to see if I could upgrade to ...

Eero Secure Malwarebytes

I have just upgraded to Full Fibre 150 and consequently have an eero 6 with Eero Secure. My question is does this come with access to free Malwarebytes software as a thread in the community says it does but the Talktalk website implies it doesn't. If...

jtunnard by Team Player
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Account security settings

Since switching to Full fibre about a month ago, I can no longer access the security setting section of my account from the account dashboard. I get the following error:Hmm. We’re having trouble finding that site.We can’t connect to the server at ser...

Change of Package

Apologies if this would be better suited to the Billing forum. My 24 month Full Fibre 150 contract is approaching renewal, the only option for 'upgrade' available on my account is to renew the same package at £39.95 pcm. It seems the only financially...

New Contract - Total Home WiFi

Hi there, I have just upgraded my package at the end of my contract from Full Fibre 500 to Full Fibre 900. I was told that I would be receiving an additional Eero router for total home WiFi but have only received the main Eero Pro 6 one today. Do I e...

Berzons by Participant
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How hard can it be to upgrade to better fiber?

So I've just been on a chat with customer service for TWO HOURS trying to upgrade from 65 to 150 (it said on the radio), having a detour trying to find the offer online (it is not there) ending up discovering a fault that is not a fault(?), and then ...

Edinbug by First Timer
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Full Fibre Installation - Installation - No progress

Hi, OpenReach laid fibre cable to my street in late February and in March I was notified that I could sign up for the fibre products. I decided to go for the Fibre500 package and was signed up via phone by a TalkTalk agent on 6th March, receiving my ...

Millat by Participant
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Can't access "my security"

I've been trying for several days now to update homework/kids settings so I can control my children's internet usage.I'm getting this error message:"This site can’t be reachedCheck if there is a typo in

Chanic by First Timer
  • 15 replies
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Adding another eero.

I have recently upgraded to full fibre 150 and I'm really pleased with it. However, only one eero 6 router is provided and I am still using an old router upstairs as a wifi extender. It works reasonably well but, I would like to replace it with anoth...

paullus by Whizz Kid
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  • 0 like