We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
So I'm currently on Fibre 150 Data Only for £33.09 a month. When my contract was about to expire, TalkTalk sent out an email asking if I wanted to renew or not. They offered nearly the same price for the same package; I can't remember the extract pri...
After going through your sales team a number of times to place an order only for it to not activate with wasted time waiting to cut a long frustrating story short, the third time the order went through but has been stuck at inflight for over a month....
I received an email from TalkTalk today to say that my current service is being retired and will stop working from the 30th November, and that I am being given a free upgrade to Full fibre. I will be receiving a SMS from TalkTalk to make an engineers...
Hello, I placed my order S01313133 last Saturday and booked and engineer visit but I have not received a single confirmation email so far. I tried to use the online chat but it does not seem to be working at all? Need to confirm that the engineer vis...
Our existing contract with TalkTalk expires shortly (Fibre 65).We can stay as we are but would like to move to Full Fibre which is available to us.The only drawback is that TalkTalk will only provide one VOIP phone and we have been told we cannot add...
I have ordered full fibre 150 as an upgrade at contract end .I asked for the router to be sent to a different address than the installation one as not always there during the dayOn my confirmation email it has the router delivery address as the insta...
Hi everybody,It's been almost 1 year since City Fibre completed the wiring works outside my apartment in Glasgow to have me connected with Full Fibre.Since then, I'm receiving a leaflet every couple of months advising me to move to a Full Fibre contr...
I'll preface this post by saying I hate moaning on forums, yet here I am, moaning on a forum because of the service I've received from talktalk. I first started off attempting to upgrade my fibre 150 package to full fibre 900, I won't go into how dif...
I've started a new contract/plan with Talk Talk on the 16th July. Go 'live' date is 9th August. I've been trying for weeks to set up an Online Account but always comes up with an error message on the last part of process. Is this normal? I wanted to ...
Hi, I rejoined TalkTalk last week after being back at BT for a number of years. I am on the 900 package which is supposed to come with 2 eero Pro 6 devices however on the Friday before the go live date I had two deliveries from two separate delivery ...
Hi, Not sure if this is the correct area to post this question. I have recently (last week) rejoined Talk Talk (on the Full Fibre package) after a lengthy time (about nine or ten years) however when trying to log in here on the community site I note ...
Hi all, I messed up my online account password over the weekend and as a result have been locked out of my online account. I've managed to successfully reset my password but still cannot get in as access is locked. I've been trying to get through via...
Although I had an activation date of July 6th, was surprised that it was not working, so I called Talk Talk support and the person agreed a new date of 27th July. This was because Openreach needed to sort out the connection. However I have hust recd ...
Hi I've had a text message through today saying my order cancelled,I've not even placed an order,,could someone please tell me if this is spam or serious? TalkTalk Update: Hello, we're sorry we have had to cancel your order as we are unable to provid...
My current contract finishes August 2023 next month. For me to continue my contract with TalkTalk since the 1990's, I need Full Fibre to my residence as a FREE upgrade now that FIBRE connection has been installed back to the Horsham Exchange, as I be...
Hello, I was sent a letter maybe last year by talk talk regarding city fibre upgrading my line to full fibre which they came and did. I have twice in the last year tried to upgrade to full fibre 900 however I am told 65 is the most i can get in my ar...
I am a TalkTalk customer since 2012. I recently moved to a house that has only Full Fibre, so I signed up to 150 with a Hub 2 Sagemcom FAST 5464-2.T4 router running SG4K100158 software. I do not use WiFi (only ethernet) so required the 4 LAN ports on...
Looking to upgrade from Fibre 65 to (Full) Fibre 150 before having some landscaping work done on our front garden (including widening the driveway) but have a few questions / concerns:- 1. Price - in my account the upgrade offer is 18 months at £36 /...
I had Fibre 900 installed last week via CityFibre and everything went fine. My account updated to the right package but eero Secure still hasn't been activated on my account. I've spent 5 hours on the phone to TalkTalk today being passed around from ...
I am having to use the Community Pages because I cannot get any reply when I try to email talktalkEmails to these addressed have been ignoredconcerns@talktalkplc.com, info@consumer.talktalk.co.uk, or phishing@talktalk.co.uk to which I’ve forwardwd so...
On 7 May I received a message in my account saying that I had one or two Homesafe settings activated that should be switched off. I switched the settings off and then received an email from TalkTalk informing me that I had just turned off Virus Alert...
I have been without talk talk internet for nearly 2 months, I had engineers attend my house and they saying that from my side everything is working fine but talk talk needs to adjust their system, talk talk says that the problem is my house connectin...
Is there any way of making a complaint to Openreach? This morning, just before 07:00, there's the sound of machinery outside. It's two Openreach employees, each with a vehicle, and whatever noisy machinery they were using. At some stage of the procee...
Hello, I was a CityFibre customer through AirBroadband / Zybre. They went bankrupt (?) and my service abruptly was terminated with only about 12 hours warning on the 29th May. CityFibre says I can now sign up with TalkTalk... I have done so (3 times)...
Hi, I've noticed recently that the white light on the router from being bright is now slowly disappearing like it's burning out and may stop working completely like how a lightbulb goes dim and goes off when it's not working it's like the same as tha...