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Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
Cannot for the life of me get onto Live Chat. Loads of links, no reaction. I have been having numerous issues since signing up for FF150 on 9 Jan. I need to speak to someone other than the script reading know nothings wherever in the World they are s...
I was suppose to be upgraded to Fibre 150 from Fibre 65 on February 16th 2023, eero 6 and gradstream device connected on that day, all good except no blue phone light on the grandstream. I have contacted talktalk via live chat 3 times now and still n...
Hi I received a letter informing me that my UFO service was ending in May. When I contacted your call centre to answer about my options they asked several questions then I was put on hold. On returning the lady explained that she did not think that m...
The contract which I signed states "The monthly price for your broadband plan will increase in April each year by the rate of inflation (the Consumer Price Index rate, published in January each year) plus 3.7%. For example, using the average CPI valu...
I switched to BT and TalkTalk failed to close my account down because apparently they received no notification of it, now BT and TalkTalk are both arguing. BT tells me they sent an "Advice of Transfer" when they applied to take over the service, Talk...
City fibre came and installed our fibre box this morning and left when 4 green lights came on. They connected the eero 6 and we downloaded the eero app. My phone can connect to the eero when running through set upon the app, but fails during set up a...
I have been a TT customer for many many years, but have been trying to get Fibre 500 with VOIP since November. The first 8 times cancelled almost immediately by Openreach, TT were not interested in finding out why, just kept saying order again. So i ...
I have fibre 65, with a standard phone line. I have endless problems with the landline but the broadband is perfect. I have given up trying to get the BT infrastructure repaired through TalkTalk, so wondered when Future Fibre is being rolled out in C...
Hello, I’ve had Full Fibre 900 installed early February 2023, however, this morning there was a red LOS light on the ONT box (I think this must have happened from 1:50am this morning). I’ve done as much troubleshooting I can from my end ie. off/on, m...
Hi, My internet has been down ever since 5pm. I've missed a work deadline on a Friday and I am not pleased about it this!I thought moving to Full Fibre would be stable.. apparently not as this has happened a few times already. Can someone look into t...
I hardly use my landline these days, preferring to use my mobile phone for making and receiving calls. I was just wondering if I'd still be able to access the internet if I had the landline taken out. I have Fibre 150, but as I don't think I have it ...
Hi - We have are on UFO in York and now on a Full fibre tariff £36 pm. The red fault light on our wall Homeport has been permanently on for few days and indicates a possible fault with backup battery. How critical is this and does it need attention? ...
Any updates available as to when the UFO-replacement service will be happening in the YO26 area of York? Was initially informed Nov 22 then support stated “you will be contacted soon” Dec 22, It’s now March 23 & still none the wiser.
Hi, I have a query about my Full Fibre order and my billing/contract.Due to the ducting down the road being blocked Openreach have to get it dug up a repaired. The engineer said that it could take a couple of weeks.All necessary parts have been compl...
How do I get through to a manager on talk talk future fibre? The live chat always get cut off and the indian call centre is useless and doesn't resolve anything
Been with TT for 15+years and ordered fast fibre in May, so far Ive had three engineer visits planned that havent happened because TT didnt enter them on the system correctly. I cant count the promised calls from managers that have never happened. To...
Hi, My TalkTalk contract is almost up meaning the shackles are off and I'm free to switch. Usually a good offer is available in My Account so I renew the contract and it's always worked in the past. This time however, no offer is available. In fact t...
Good afternoon. We are looking to upgrade from FTTC to FTTP with TalkTalk. We were recently informed that it's now available to order from Openreach at our address. When entering our postcode into a broadband checker it shows that we are able to plac...
my contract finished 29th jan was promised fibre which was supposed to have been installed 26th jan but was told after nearly 6weeks waiting it was not available so they cancelled the contract just like that another company gave me the option for fib...
When I log into "My Account", the page does not load correctly.There is a spinning wheel on the My Package area, which never loads, and simply reloads the page every couple of seconds, Additionally, the page is unable to load the My Bills section, ei...
Hi, our main village pole was knocked down by a car on Sunday evening, i reported it and Open reach came on Tuesday, declared its a big job and we haven`t seen anyone since, any news please, nobody in the village has internet ?
Hello. I have noticed my phone going off the past few days with this number, I don't tend to answer numbers I don't know and I was also working at the time. It rung again about 15 minutes ago while at work, I decided to answer it and it was someone f...
Hi, been waiting months to get full fibre, signed up for a new contract on fibre 250, being told I’d be able to upgrade to fibre 900 once it had been installed, and with no cancellation fees or charge etc. Openreach finally emailed saying all good to...
I have FTTP from TalkTalk business, I'm looking to move back to TalkTalk residential, but when I search for packages it only quotes me for VDSL, if I change my address to my nabours on either side it quotes me for all FTTP packages. Why is this? Also...
Morning all, Hope everyone is well. Previous supplier cancellation date - 25/01/2023Average speed - 500Mbps (every time I checked) Talk Talk Fibre 500 - Go live date - 26/01/2023Max Download speed achieved - 0.25Mbps (router has never reported anythi...