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From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
After a power cut, no broadband, orange flashing light, nothing else. Tried the basic diagnostic checks: on/off etc Fault report opened yesterday, no further updates. Any suggestions?
I've had the Fibre 500 package for over 3 years and never had a single problem until recently. For the last 4 or 5 days the Wifi connection constantly randomly drops out for a minute or two, affecting every device: phone, laptop, echo devices, stream...
I've recently changed my package as I was out of contract and the sales rep said they'll be sending me a WiFi hub 3. My old contract gave me a couple of the Eero routers and I bought more myself to increase my mesh network. Now I'm moving on to the n...
I have just gone live with Fibre 150. I was sent a new router but my old router works fine and I have the new speeds as required. Do I need to install the new router as everything works fine with the old one?The only thing I can think of is that I ne...
I cancelled the day after my contract ended. 2nd August. I'm leaving my house and I asked for a final bill. They haven't sent me a final bill, they haven't sent me the envelope to put the router back in and I've got no cancellation confirmation. What...
I currently have my Eero 6 in legacy mode connected as follows:-Ont - Archer VR2800 router ( without active wifi in Wireless Router mode ) then Cat5 from router to Eero, Cat5 from router to wired Lan and Cat5 from router to Grandstream DVAThis all wo...
Greetings hive. I am moving home and will need my modem moved. How do I go about this please. I’ve tried to ask the bot and I think she wants to move my whole house 來 OR do I change providers?
Connection keeps going on and off every so often and I have to do a manual restart to get it back up, please could you check if this fault is potentially caused by the recent storms or if its an error on your end, thank you
Just had Full fibre 150 installed, but I can not log into the router with the supplied Wi-Fi password, but I can connect to Wi-Fi with QR code so my phone and tablet have connected but despite both my smart TV and my Printer being in the same room as...
I have just swapped over to Full Fibre 500 (Took just over 3.5 months from initial install date) and was first told I would be getting the super duper eero router. Now that my install date came I received a router in the post... not an eero I got the...
I have full fibre 65 with a Sagemcom Router, version FAST 5464-2. T4.It is clearly faulty and I think I need a replacement.Over the past few years it has taken sometimes several hours for the flashing orange light to turn white after the power has be...
Status light constantly flashing amber even after waiting overnight following a power cut yesterday. Have tried restarting both the Openreach box and the hub (including the reset button) but no luck. An older hub I still had lying around which was re...
Hello, I'm due to change my package from Fibre 65 to full fibre 150, a quick question, will the new router required support 2.4g and 5g as I have a video doorbell which uses 2.4g and had to change to a new router after the last update.
Had full fibre 500 installed yesterday and my router is the WiFi Hub3. I'm having problems connecting my Blink Camera to the WiFi. Blink camera has to connect to 2.4 ghz but the camera only keeps connecting to 5 ghz. Evidently Blink requires 802.11 b...
Is the BT4600 compatible with the Sagecom 3 Full Fibre router?
I've upgraded from fibre 65 to full fibre 500 and the installation engineer is booked for 10th July a.m.8:00 a.m. - 1 p.m.) I telephoned customer services yesterday because my new router has not been delivered, and in fact it has not even been dispat...
Recently had full fibre installed, with the black upright book type router. WiFi range to the rear of the house is poorer than the previous copper cable white router. Does talktalk have a recommended solution?Thanks, Ian
I note that the newish TalkTalk hub3 (non Eero) is now a Sagemcom FAST 5359 which is the same model as the superhub that ShellEnergy rolled out just before the transfer to Octopus Energy then TalkTalk. I am still using the Shell Energy router with my...
Hiya, It seems my router has developed a fault a few days ago, wifi is working fine with no issues however all of the ethernet ports keep dropping out repeatedly as all my hardwired devices keep showing as disconnected/reconnected. To check that its ...
I have received a demand to return Eero router s/no. NCAW06G87KYGX4E1. I do not have the prepaid label, which I used to send a previous router back some months ago.2. I still need the router to fill in a dead spot. Please advise Denis Campbell
Hi ya i reported my Eero 6's for over heating and TT are now sending out a "WiFi hap3" plus a WiFi extender.I Thought and understood the Eero 6 is the best on the market and its what TT have rolled out so why am i being sent a WiFi hap3" plus a WiFi ...
Anyone successfully using a decent third-party router with TalkTalk's Full Fibre service directly to the ONT without the ISP supplied router? I naively assumed I'd be able to plug my £200+ AVM Fritz!Box 7590 WAN directly in to the ONT, but it disconn...
Hi,Yesterday 3/6/25 I had my FF150VOIP connected (using a router supplied a couple of weeks ago) and am up and running with it.Imagine my surprise when this morning (4/6/25) the post delivered another package from TT. Guess what it contained; a new r...
This is my first post under my new account but I have been a previous TalkTalk customer in the past under the Openreach network. I've noticed that I've even been able to log into my old account although everything on there is now disconnected as I've...
I have recently tried to swap out the supplied TalkTalk Eero 6 router with my own Eero Pro 6E router. This was not successful, despite following the Eero app procedure.Am I missing something here, or is it a case that the router has to be pre-registe...