We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
HelloWe upgraded to full fibre 150 on Monday of this week. Engineer called and installed a new Openreach box but due to us being in a terrace house and our main living area is at the back, to avoid cables all over the place the Engineer installed the...
Hi there everyone noticed a few disconections on my service over the last few days and have also noticed a massive slow down in my service which seems to fluctuates aggressively. checked the eero app that says its at full speed but everything else sh...
Just had full fibre connected, 500mbps (10 days ago) while download speed is as stated the wifi speed from eero is very low 500 in 19 out (same room as router) according to speedtest.net, had talks with talk talk said they will monitor it should be b...
Is there a way to have the box startup quickly when it's switched on? Ours takes a while to power up and then sticks on a screen suggesting what to watch. Would be better if it just went directly to TV channel. Thanks
We have Full Fibre 900, since just after Christmas. Never more than 640mbps so far. Unable to check connection. What to do?
Freedom Fibre engineers have been out, line is proven OK, mentioned "duplicate vlans" and "office will sort it out" but since then service has been up and down. DL/UL speeds of 30/25Mbps are perfect but come afternoon they drop to 0.01/0.01. Anyone k...
Hi, going from Fibre65 to Fibre150 today. @KeithFrench Do I need to upgrade all my ethernet cables to CAT6 (from CAT5), to NOT get any speed bottlenecks ? I never realised until 10mins ago that the cables 'might' need upgrade for speed and shielding ...
I currently have full Fibre to the property which was fitted about 24 months ago. No issues at all with my service. Rang to renew my contract and was offered a faster speed (Fibre 150) - great. After everything going through, the customer service per...
I transferred over to talktalk Fibre to the premises 900 package (or whatever it's called) over a year ago and I have had consistent problems with download speeds. There are huge fluctuations when downloading larger files and I never get the service ...
I recently purchased a 35 mps package for 2 years. How much more would it cost to get a 65 mps package?
Had full fibre 65 for 3 years with lovely connection (about 65mbps on ookla). Last week download speed dropped to 10mbps initially and is currently at 3-5mbps (says on your speed check I should get at least 40mbps). Contacted talk talk and they have ...
Morning,I signed a new talk talk contract last week upgrading my package from full fibre 500 to full fibre 900. I was told I could expect speed increases the following day (13/12/23). I am still getting 500 speeds (screenshot attached). I am running ...
Hello people, I've upgraded to fibre 150 fttp and been given an eero 6 router however due to my set up it isn't ideal to use and would like to continue with the Sagecom router due to the additional ports. I've tried turning everything off then on and...
Hi, posting here as a last resort to see if anyone has any suggestions before I try switching to another provider! Since having full fibre installed my upload speeds have dropped from typically at least 10Mbps to 0.2-1Mbps. I've spoken to support and...
Every day since installation around 7pm my speeds just drop to 5-12mb instead of 900, wired connection, followed the steps for disconnecting ont and eero for 30 mins multiple times over multiple days, live chat doesnt work just says Go back to the pr...
My service was supposed to be upgraded from 500 fttp to 900 fttp last Friday, but wasn't. Can someone please give me the direct number for the UK team so I can get it sorted, thanks.
Hi. I have the full fibre 900 package. Was promised around 940Mbps. however on all wireless devices, only ever get around 550. what’s the point in advertising 940Mbps but only ever get 550 at best. cheers
Hello for some reason the WiFi is terrible and slow since having full fibre installed today, every few minutes the WiFi drops off and then back on, when it was fitted it was full speed no problems but now it is terrible, it was only fitted earlier to...
I have hardly any WiFi signal / total black spots upstairs after the eero pro 6 was fitted Friday 03/11 spoke to talk talk they told me like yourself to give it 24 hours for it to stabilise did this no difference whatsoever rung back yesterday was to...
Hi there. We have had Fibre 900 for a couple of months now (address is in private notes if it helps) and have had no issues. As of just over a week ago this download speed has dropped from 700-800 (acceptable range) to 2-10 (very NOT acceptable range...
I have had this problem for over 3 years now with much lower than the minimum of 55mps I am supposed to get. The last few days it has been down to 20mps!! and doing a check says there's a problem and then I do not hear anything or I get a text tellin...
wow what a mess.Was sold a 18 contract for 150 full fiber guaranteed minumum of 120 throughout the property and the first 3 months free (only offered this as I was in the cooling period with signing a new contract with virgin)So received the 1 x eero...
Hi all, I'm currently with Sky 1gig but I'm getting fed up with their lack of support for mesh networks and the issues it causing. I have an Eero mesh system which I'm happy with so TalkTalk peaked my interest as they offer Eero routers. I'm looking ...
Hello, I got an Eero 6 router a month ago with Full Fibre 150 and the router is only using Channel 155 for the 5GHz band, so most of my 5Ghz devices (Chromecast, Samsung TV) are not compatible with that very high channel. Therefore they have to use t...
Hi, I'm finding my way around my new Eero router, and doing speed tests on wifi via fast.com, but so far mostly only getting about 40Mb/s, although got one at 150 (see attached). The loaded latency seems to jump all over the place when testing. Looki...