cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Forum Posts

WiFi Hub 3 will not connect to Full Fibre

The Hub 3 (F/W 5200 or 4A00) will not connect to FF after turning it on for the first time or after a factory reset. The Hub 3 requires its internet connectivity configuration to be manually changed by the user to:- WAN Addressing Type: DHCP VLAN tag...

Hub Password.jpg Browser.png Hub Logon.png Home page Internet Connectivity.png

Very Important V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Securirty warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Complaints flawed no call backs

Is the official policy of talk talk to just bury their head in the sands on complaints. The complaints website says to use webchat, but no specific complaints option, so go through the process of speaking to various departments, to be told someone wi...

Speed Upgrade

Hi, my fibre contract was changed from 500 to 900 a couple of days ago, my account says 900, however my download speeds are the same as before (500mbps). The upload seems to have improved (120mbps). Can somebody look at this please - don't want to be...

lewer by Participant
  • 1050 Views
  • 3 replies
  • 0 like

Eero slow wifi

On the 14th, I went live and received two Eero Pro 6 boxes, but I'm experiencing slow performance despite having a 900Mbps package. When connected wirelessly, my devices are only getting speeds between 30Mbps to 120Mbps, making it difficult for me to...

Eero Mesh Coverage

Hi AllI have FF900 Mbbps package with Eero router and additional Eero node. When near the Eero we get v good wifi speed but the range is bad. I have them placed as per the instructions - not near electrical devices, flat at waist height on furniture....

email3g by Participant
  • 2810 Views
  • 10 replies
  • 0 like

Fibre 150

Since upgrading my broadband to the Amazon echo route fibre 150 I have had AWFUL connection it always drops. It doesn’t reach to the back of my house. I work from home and it’s ridiculous having such an unstable connection. My speed on contract state...

Upgrade speed not working

Hoping someone could help. I recently upgrade from fibre500 to fibre900 as my contract was up for renewal but I am still only getting around 500mb. I have restarted the router on a few occasions and received confirmation by email to say my new fibre ...

COMPLAINT

Signed up for FF150 on 9 Jan 2023. After 7 alleged live dates I eventually got connected on 15 Mar. I have a complaint (CMP 396535) ongoing and have been promised resolution many times with no result and no calls. They were to call me yesterday (29th...

Only getting 30mbps on 500mbps internet with Ethernet

Hi there, I used to have 73mbps internet connected to my upstairs desktop computer through TP Link Powerline Adapters (AV600) as the router is on the ground floor in the hallway and my computer is on the second floor. After upgrading to 500mbps, I us...

justingrosu_0-1678260319502.png Screenshot_20230308-072744.jpg

FTTP Availablility

Good afternoon. We are looking to upgrade from FTTC to FTTP with TalkTalk. We were recently informed that it's now available to order from Openreach at our address. When entering our postcode into a broadband checker it shows that we are able to plac...

Free switch to FTTP but cant upgrade

We were switched to FTTP (Cityfibre) FoC but now can't upgrade the faster speeds due to a 'problem' between TalkTalk and Cityfibre. Call centre has been pretty vague about the issue. Is this a real thing and when will it be fixed?

Strokkur by First Timer
  • 2470 Views
  • 8 replies
  • 1 like

Eero – Slow speeds on iPhones

I'm getting slow download speeds on two iPhones in comparison to a laptop in the same room. I'm in an upstairs room furthest away from the Eero router downstairs, but my laptop is still achieving a speed of 125mbps, however two iPhones in the same ro...

b_rush by Chatterbox
  • 2949 Views
  • 6 replies
  • 0 like

Fibre150 not getting expected speeds

Since I have upgraded to FTTP 150 I think talktalk sold me a dream. I was getting 150mb the first month and the it gradually was dropping. Now I'm getting 65-70mb which isn't bad but I'm paying for ultra fast fibre 150mb so the upgrade was pretty poi...

Jubz0800 by Team Player
  • 1078 Views
  • 2 replies
  • 0 like

Fibre 500 only getting 0.25Mbps Down

Morning all, Hope everyone is well. Previous supplier cancellation date - 25/01/2023Average speed - 500Mbps (every time I checked) Talk Talk Fibre 500 - Go live date - 26/01/2023Max Download speed achieved - 0.25Mbps (router has never reported anythi...

smoles47 by Participant
  • 5119 Views
  • 19 replies
  • 0 like