We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
Hi, My 5GHz wireless channel keeps reverting back to channel 36 which results in a significant drop in speed over my chosen channel. Can this be turned off at TalkTalk's end as I remember having the same issue before? Additionally, if TalkTalk would ...
Hi everybody,It's been almost 1 year since City Fibre completed the wiring works outside my apartment in Glasgow to have me connected with Full Fibre.Since then, I'm receiving a leaflet every couple of months advising me to move to a Full Fibre contr...
just as a matter of interest does anyone know what the fibre light readings test mean when checking the install of fttp? for example, apparently my readings read 19 at the telegraph pole but 21 at my property. just interested to know if this is good ...
What is going on for the last few months i have been reporting my slow connection 60-80mb when it should be 500 plus , what am i paying for when is this going to stop , you will not listen to customers and will not give us local help, so going to sto...
I am a TalkTalk customer since 2012. I recently moved to a house that has only Full Fibre, so I signed up to 150 with a Hub 2 Sagemcom FAST 5464-2.T4 router running SG4K100158 software. I do not use WiFi (only ethernet) so required the 4 LAN ports on...
hi guys. getting loads of trouble with my fttc and thinking about switching to fttp as it's available in my area now. has anyone got any good deals for full fibre while switching from fttc to fttp?
Hi All, I've recently had Full Fibre 150 with Digital Voice installed (upgraded from Fibre 65) but noticed that my desktop computer is now struggling for speed (4mbps). The previous wifi router was located upstairs with an ethernet cable connected di...
Every 2 weeks my full fibre 900 speed drops to 94 up and 94 down. Running a line test on the talk talk website shows a fault has occurred. Previous advice has been to reset the modem (Eero as supplied by talk talk). This "fixes" the fault, but 2 week...
For the last couple of days my download speeds have been very low (1-3 Mbps) but the upload speeds have been normal (450+ Mbps). I have tried restarting the ONT and the router and have also tried using both 2.4 and 5Ghz wifi and I get slow speeds on ...
I've been told I need two eero devices to mesh and give me my full fibre 900? This doesn't sound right to me as I thought the mesh was only for wireless signal? Why would I only get 220mbps down and 800 mbps up over Ethernet cat8 on a single eero 6 p...
Had full fibre unexpectedly installed a couple of days ago. The install date given was 14th June but the openreach engineer turned up without prior warning. On install I was getting 520 Mbit download speed but since then the eero app shows 94 Mbit do...
I've been looking at going full fibre for a while now, but I've held back because I need that landline number for elderly relatives that rely on their landline to contact me. Is there a work around/solution to this, as all full fibre contracts mean n...
My Fibre connection has been very unreliable over the last couple of weeks, often dropping off and then experiencing low speeds when connected. We are having to reboot the router quite regularly. The most recent speed test came out at about 6 MBps, t...
Having alot of issue's with my eeros. I can't seems to get the settings page to work on any pc192.168.1.1 I have to adjust settings through a app which i don't have access too.I want to set up a vpn on my router and can'tI can't use team-viewer its w...
WHY did i stay with this ripoff crew , no help from anyone , slow speeds and disconnects , went from 60mbs to 60mbs and almost twice the price ? where is my 150mbs ?.. why am i paying for a service i do not get ?..About time something was done about ...
Hi - I've been with TalkTalk for several years with UFO in York, but was told that it is ending on 29th May. So on the 2nd May I arranged with TT customer service for the deal I was offered by email - 18 month Fibre 900 contract on offer at £39.99 wi...
I am moving home in July to a property that has only Full Fibre (FTTP). TalkTalk can provide me with a broadband package, so I can remain a customer, but no voice option. I understand that the copper at my new home is now classed as 'z code' meaning ...
Hi, am due to be upgraded from 150mb to 500mb speed but it hasn't happened yet. My upload has been 70mb for a few days now but my download is still only 150mb. Is there something that can be done to fix this?
Hi, Can anyone that has an active TalkTalk Cityfibre connection run a speed test and confirm the download and upload speeds? Cityfibre advertise a symmetrical service, however sales and the website tell me that its 900 down, 100 up. All other Cityfib...
Just in case anyone hasn't decided what to do when UFO finished on 29th May 2023.According to TalkTalk the upload speed on the replacement package is only a maximum of 115Mb/s (they have told me that a couple of times on the phone). This is not corre...
Is the official policy of talk talk to just bury their head in the sands on complaints. The complaints website says to use webchat, but no specific complaints option, so go through the process of speaking to various departments, to be told someone wi...
Hi, my fibre contract was changed from 500 to 900 a couple of days ago, my account says 900, however my download speeds are the same as before (500mbps). The upload seems to have improved (120mbps). Can somebody look at this please - don't want to be...
On the 14th, I went live and received two Eero Pro 6 boxes, but I'm experiencing slow performance despite having a 900Mbps package. When connected wirelessly, my devices are only getting speeds between 30Mbps to 120Mbps, making it difficult for me to...
Hi AllI have FF900 Mbbps package with Eero router and additional Eero node. When near the Eero we get v good wifi speed but the range is bad. I have them placed as per the instructions - not near electrical devices, flat at waist height on furniture....
Since upgrading my broadband to the Amazon echo route fibre 150 I have had AWFUL connection it always drops. It doesn’t reach to the back of my house. I work from home and it’s ridiculous having such an unstable connection. My speed on contract state...