We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
Hello for some reason the WiFi is terrible and slow since having full fibre installed today, every few minutes the WiFi drops off and then back on, when it was fitted it was full speed no problems but now it is terrible, it was only fitted earlier to...
Does a TT uk call center or UK team actually exist? I could really do with speaking to a UK TT representative with the authority that can actually get the issues solved once and for all or get my account cancelled. Im really busy with work at the mom...
Hi there. We have had Fibre 900 for a couple of months now (address is in private notes if it helps) and have had no issues. As of just over a week ago this download speed has dropped from 700-800 (acceptable range) to 2-10 (very NOT acceptable range...
Hi I’ve been live for a couple days now but unfortunately I haven’t enough Ethernet ports on the eero pro 6 there is only 2 one is used to connect to the modem leaving one free- I need one for lighting hub which is used for my disabled daughter to sw...
Hi everybody,It's been almost 1 year since City Fibre completed the wiring works outside my apartment in Glasgow to have me connected with Full Fibre.Since then, I'm receiving a leaflet every couple of months advising me to move to a Full Fibre contr...
Morning all,For the last 4 months I've been experiencing regular drop outs. A replacement router was sent. This improved but now have no internet issues intermittently yet the router has a white light, stable indicating connected. The router occasion...
What is going on for the last few months i have been reporting my slow connection 60-80mb when it should be 500 plus , what am i paying for when is this going to stop , you will not listen to customers and will not give us local help, so going to sto...
I am a TalkTalk customer since 2012. I recently moved to a house that has only Full Fibre, so I signed up to 150 with a Hub 2 Sagemcom FAST 5464-2.T4 router running SG4K100158 software. I do not use WiFi (only ethernet) so required the 4 LAN ports on...
I've had to recently restart/reset the router several times, but in doing so, optimization mode has been reenabled. I don't think the router can handle optimization mode properly. Can I please have it disabled again? Will disabling Wi-fi 'Bandsteerin...
Looking for help. Our broadband has been cutting out for short periods repeatedly over the last week. This would happen occasionally but has been really consistently bad the last 7 days. It first came to my attention during the Champions League final...
Hi, I've noticed recently that the white light on the router from being bright is now slowly disappearing like it's burning out and may stop working completely like how a lightbulb goes dim and goes off when it's not working it's like the same as tha...
Hi Channel 36 is congested on the 5ghz band where I live. TT staff on these forums have previously arranged for WiFi optimisation to be switched off on my two Routers at two different addresses. Despite this when I change the 5Ghz channel it keeps re...
Hi, I moved to FF150 less than a week ago. Since then I'm getting frequent dropouts, is there something wrong? Wifi isnt great in my house but it works OK except for my office which is out of range so I use a powerline. I know both Wifi and powerline...
Hi Mods I have a dead spot in one of my bedrooms where my eero Pro 6 will not reach and my smart devices often struggle if we have lots of visitors in the house who all connect to the WIFI. The main issue is the Blind/Dead Spot in my daughters room. ...
I have FF 150 FTTP installed in Jan23. Worked great for a couple of months but then started dropping out. Sometimes for a couple of seconds and sometimes a minute or so. Tried resetting eero6 - switching it off for 30 minutes or more but made no diff...
Hi I'm getting an error 503. I have not moved or anything. there was a mistake on my account which was supposedly fixed a month ago where you had the wrong address. Again, we have no internet, we have no mobile reception and my wife is an oncall soci...
We are on FF 500 and since 21st September last year there has been a fault, it randomly cuts the connection, and messes around.Initially I was getting an engineer out in 2-3 working days, But nothing was done, the fault was still showing on the line ...
Since upgrading my broadband to the Amazon echo route fibre 150 I have had AWFUL connection it always drops. It doesn’t reach to the back of my house. I work from home and it’s ridiculous having such an unstable connection. My speed on contract state...
Hi all, First time posting here. I'm hoping someone can help as live chat hasn't been very helpful (passed around various departments). Earlier on today Openreach turned up unannounced and swapped the telegraph pole opposite our house. Ever since our...
My previous system set-upOne Superhub with ethernet cables linked to TV, Power line adapter for TalkTalk TV box upstairs, for additional TV, and Powerline adapter for ethernet connection for PC in the dining room; this set-up was okay, but intermitte...
Hi, My internet has been down ever since 5pm. I've missed a work deadline on a Friday and I am not pleased about it this!I thought moving to Full Fibre would be stable.. apparently not as this has happened a few times already. Can someone look into t...
Hi, We have the issue again where all the lights on the ONT are on and flashing as they should be, router is fine, all should be working but we just don't have internet. This the 7th time this has happened. Can you please treat this as a priority as ...
What a bunch of clowns , this is the worse company ever , around 4 hours online and on the phone, and never got anywhere , first call i got put on hold and ignored , then when she came back she said this is the wrong area for your connection issues a...
Hi, I have been trying to upgrade to fibre900 for over a month but each time an order goes through it fails and then my order is cancelled. I was told by an engineer that there is something fundamentally wrong with my account which needs to be addres...