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Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
We’re aware that some of our customers are currently having problems making and receiving calls over VoIP. We're sorry for any inconvenience caused during this time. Our team are on the case and working hard to get things back up and running. For upd...
I've given up waiting to get a slot to chat online (which, even if I got a slot, I know from past experience would take ages and a couple of repeats of the security drill to get through to the right department) & hope somebody at TT will pick this up...
How do I report that a fault is resolved? When I go to chat the bot has no idea what I'm trying to say. When I call I get into bot confusion again with extremely long wait times predicted. I have a text that asks me to reply but I can't because it's ...
Hi , I recently agreed to upgrade to full fibre and opted to keep my landline (I understand that it won’t work in the event of a power cut ) Openreach are here today doing part of the work (they can’t do the full connection as they had incorrect info...
I have just received an Eero 6 but can't connect my phone without a DVA. Can you send me one please?
Currently my landline phone is in one room and plugged into the BT NTL via an extension cable near to the router. Looking to take up the 150 offer but read on here another poster who said a phone extension will not work with VOISo I basically have a ...
Apologies for posting in here but a thread of mine started in 'Home Phone' Community section, somehow seems to have got removed from the attention of OCE's since last week. Subject is 'Telephone Settings issues since upgrade to Full Fibre'. Issues ha...
We were recently moved across to full fibre but we have lost our Voicemail service that we had with the copper landline. Dialling 1571 says "sorry, this service is not available". Does Voicemail work with Full Fibre and can this be restored?Thanks
I've had VoIP 150 installed and with it received an Eero 6 and a Grandstream telephone box. I've installed the Eero 6 (with much gnashing of teeth and wailing) and realised that I dont have enough RJ45 ports on it to connect all my devices i.e. the G...
Hi Community, I have full fibre 150 with VOIP, as a new customer to full fibre is it possible to download and use the TT digital voice app or is it not available to new users, if so will it be reinstated for new customers as I would like the option o...
I've been using the TT Digital Voice app for quite a while without any issues.This week a call was diverted from the landline, but only rang on my wife's phone, not on mine.I tried to login to the app and it no longer allows me to access it. A messag...
Hi OCE's I am due to upgrade to FF65VOIP, with Openreach installation this Thursday morning 05 September. On contacting Full Fibre Order Management today, I was informed that the WiFi Hub 2 router I am due to receive was for some unknown reason, not ...
Having finally upgraded (long saga there) to FF900 a week ago, as expected the old landline stopped working. I had been told at various times in the long saga, that I simply needed the VOIP adapter, and TT duly sent one which arrived yesterday. Plugg...
Still no option to have VOIP on FTTP with City Fibre. This was discussed a long time ago and nothing has happened as far as I know, although I still do not understand why it is down to City Fibre to provide VOIP services, surely its the ISP. I would ...
HiI had the TT letter and email ref the free switchover/upgrade to full fibre plus digital voice via CityFibre.I got a call to confirm details, and was asked 'do I have multiple telephone sockets in different rooms?'. Perhaps in ignorance of the poss...
Hi, I am currently using the wifi hub for fibre 150 (over City Fibre). I was sent an Eero 6 by Talktalk today however despite trying several times I cannot get past the set-up stage when the Eero is obtaining an ip address. When I re-connect the wifi...
What are my options?Been with TalkTalk from the start. Currently have Fibre 35 with a landline and out of Contract. Would like Full Fibre 150 with VOIP. Is this possible?Offers to renew Contract or upgrade Package are crazy and don't mention VOIP. Th...
Hi I was ‘upgraded’ from my Fibre 35 package to Full Fibre 150 with VOIP yesterday. Engineer took over 3 and a half hours to set up. Problem was not with the broadband but trying to get the Grandstream adapter working. I now discover today that I am ...
Hi.We've had TalkTalk full fibre with Eero hub / Grandstream VOIP adapter for nearly a year now and it usually runs very well, however there is an issue with the phone line connecting after a power off - either an intentional shutdown of the full sys...
Hi, I was going to post this in the Home Phone section. But it all seems to be about the old landlines on there. My problem is about Digital Voice (VOIP). So forgive me if I've posted in the wrong place. Feel free to move my post to Home Phone if tha...
My mum is 83 and pays through the nose for the useless Talktalk service as she needs a landline to operate a panic alarm.Since switching from her old landline to Voip we've had nothing but trouble. Tonight I am trying to report a fault as she can nei...
Not sure where to go. TalkTalk seem to be getting harder to contact for help.I've had my full fibre installed on the 1st August. It's a package with anytime calls.The BT engineer installed the fibre and shot off before I could even ask questions.I ha...
Recently got full fibre installed. bur can't get Phone to work. I received the eero 6 router but no phone adapter. I purchased an adapter but get line error when I plug directly into EERO 6 router. I also tried attaching a Grandstream HandyTone HT801...
Mains power dropped out for a few seconds this week. Timer on the oven was flashing, also the microwave.The super fast fibre broadband plus VOIP installation showed the normal white LED on the eero router and three blue LEDs on the GRANDSTREAM unit.H...
I cannot get my DVA to work with my eero 6. New install with everything else working ok. Have tried all the suggested fixes at this end. Can someone help?