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From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For...
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
Hello. Is there anyone that can offer a decent explanation please? TT emailed 3 weeks ago...free full fibre upgrade...Yadda Yadda...booked appointment for 20th Oct am slot. All good. Called to triple check, as booking site was a bit flakey. Still all...
Today I signed up for Fibre 150 with VOIP. Initially it was Fibre 65 VOIP, but the agent said he could make it Fibre 150 VOIP for the same price. He assured me that we would still be able to use our normal phone and that all I needed would be supplie...
General question, if you have a service such as Full Fibre 150 with VOIP, can you at the end of your contract switch to a Full Fibre 150 without VOIP? Basically have VOIP removed/disabled as we no longer use I home phone so it's not needed I have bee...
I have initiated this (separate) post on the suggestion of a forum volunteer, the aim of which is to obtain clarity on VoIP availability on the City Fibre network. Hopefully it can help other forum users seeking answers too, due to lots of questions ...
They say they don't include landline .. that is very unclear . Do they include the conversion of an existing landline number to digital and relevant router /adapter etc . There doesn't seem to be any mention of this or any option to add it in the das...
If I order TalkTalk FTTP while having a BT FTTC connection, will this do anything to the BT FTTC line (e.g. will BT think I am cancelling) or will both services run along side each other until I manually cancel BT FTTC? I ask because I want to port m...
I was upgraded to Fibre65 data only using CityFibre in July 2022. I kept my copper which provides my landline phone connection. I wasn't offered VoIP because it wasn't being offered for CityFibre connections. My understanding was that VoIP would beco...
HiI have full fibre and a Grandstream. I am unable to call two banks on 0345 numbers - there is no response. I am able to call my mobile. Any thoughts please?
just received email from talktalk saying they are upgrading me to FTTP (further email and SMS to follow) I DO NOT WANT THIS UPGRADE NEVER REQUESTED IT SO PLESE INFORM FTTP DEPT AND CITY FIBRE TO CANCEL THIS FTTP UGRADE thanks
My Fibre 65 contract is up and i have (via email) been offered Fibre 150 VOIP (£29:95 per month for 24 months) ... I am assuming that this would be 'full fibre' and would require the fibre connection to be run to my premises (currently not connected ...
I currently have FTTC broadband and, connected to the master socket, I have extension wiring with a master DECT phone (with two additional handsets) and an older phone. I understand that with FTTP I can plug the DECT phone directly into the green soc...
Following my Fibre500 installation I have been told that the Digital Voice App is not available in my postcode area. So my questions are:1. Can someone setup Call Divert to divert my landline number to my mobile ?2. Has my landline number been ceased...
Hi. Following a email today, with regards to switching to Full Fibre, i do a few questions, if someone can help. At the moment my router sits behind my TV, All outputs from the router are used. I could if required switch some devices to WiFi. One of ...
In My Account my Package title shows as Fibre500 data only. Do I need to do anything to upgrade to a 'plus VOIP' package to be able to use the Digital Voice App?Is there an extra cost?I have tried following the instructions to activate the App and fo...
Could someone enable digital voice on my account please so I can at least get phone calls on my phone with the app.Total nightmare - wish id never "upgraded" Spent hours trying to sort with customer service. I use my phone for business no incoming ca...
So - my mum who is 82 and only wants a basic landline was switched to Full Fibre. Was sent an Eero router and booked in for the switchover. I had tried to explain to customer service that there was a fall alarm/panic button attached to the landline a...
I am confused regarding digital voice in FTTP I have FF500 data only and a legacy copper landline. I received am email saying I can have digital voice. When I tried following the link it says I can't have it on my line. While I appreciat my account s...
I have an FTTC connection with TalkTalk, and plan to go full fibre (FTTP).TalkTalk have offered a plan using an eero 6 unit. From what I raed this is a type of range extender.I have read the eero 6 setup guide but it leaves me with questions. My hous...
I've just been upgraded to full fibre ( 9th Aug) and all is working. However the digital voice part of the upgrade has not happened as my landline is still connected to the old copper line? My question is will the number be ported to VoIP at a later ...
Hello, I have recently moved to full fibre and I am using the digital voice adaptor to connect my eero to my phone base set. Is it possible to get a digital phone with an ethernet socket so that I can connect the eero directly to a phone base set? He...
I have been advised by a helpful person, in the upgrades department, that if I wish to switch from 150 with VoIP to a data only package I will require an engineers visit to install a new line. I have FTTP and an ONT so is it not the case that I just ...
Hi, I was put onto a Fibre65 VOIP contract about a month ago. I raised it as an issue that my VOIP isn't working.I was made to go through some diagnosis procedures and send pictures through of my connection etc.The first time I was told there was an ...
I'm upgrading to FF150 (YAY) and as a result that means the landline number will be replaced with VOIP. I can obviously go and buy a VOIP phone (presumably a VOIP compatible phone is needed to directly make/receive calls), however is there any way to...
I am a TalkTalk customer since 2012. I recently moved to a house that has only Full Fibre, so I signed up to 150 with a Hub 2 Sagemcom FAST 5464-2.T4 router running SG4K100158 software. I do not use WiFi (only ethernet) so required the 4 LAN ports on...
Does anyone have a solution to getting the call waiting to function again. It worked fine until I got full fibre to the property. It says I have it as part of my contract, but it doesn't seem to work anymore. Dialing the *#43# just says it "cannot co...