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email support

Ask us about your TalkTalk email account and Webmail.

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Keep alert!

Scammers are exploiting the recent upgrade / migration of emails and sending out plausible looking information to customers. Don't click on any links asking you to refresh your service! Details of the correct webmail link are found in Talktalk's own ...

Login not possible at the moment. Please try again later. (LGI-0005)

Hi TalkTalk, Tried to access mail this morning and noticed POP server not responding in my client apps for Mac and iDevices, tried Web Mail and got the below notice. "Login not possible at the moment. Please try again later. (LGI-0005)" Can someone l...

SiHancox by Super Duper Contributor
  • 1455 Views
  • 14 replies
  • 0 like

Which Servers for Tiscali emails?

I've been using POP accounts in Outlook for my Tiscali email addresses with no problem. Recently my hard drive crashed and the person who helps me with IT matters managed to recover my files and get them on to a temporary drive, However he was unable...

Resolved! Unable to send e-mails

I am no longer able to send e-mails from my pc using Windows 7 / Live Mail. Can still recieve e-mails, and a Windows 10 laptop appears to be able to send and recieve. The error message is:An unknown error has occurred.Subject 'test tt'Server Error: 4...

KeithG4 by Popular Poster
  • 419 Views
  • 1 replies
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POP3 email problem

Are there any problems currently with TalkTalk POP3 emails as far as anyone is aware? Receiving a password incorrect message, but access is fine via IMAP on mobile.I've had this very sporadically over the years but it usually resolves after a day. Cu...

Android Server Settings GOTADSL

Trying to set my wifes new Android 12 phone up to GOTADSL email (legacy TalkTalk business) - need POP3 server settings.Any help please ..Thanks

Weevie by Insightful One
  • 579 Views
  • 4 replies
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No longer able to send mail from Outlook 2016 on Windows 10 PC

Hi, I am currently running Outlook 2016 on my Windows 10 PC. The last email sent was at the end of January this year but noticed yesterday that I am now unable to send emails from either my own account, or my wife's (on the same PC). When trying to s...

MrJubbly by Popular Poster
  • 327 Views
  • 1 replies
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Cannot connect to talktalk mail servers

Hi,Since 3rd Feb I cannot connect to your mail servers. Webmail is fine.I've spoken to tech support on 3 lengthy occassions since.They Checked settings and some basics confirming both account and settings were in order. Went round in circles . A call...

sg11111 by Participant
  • 2804 Views
  • 21 replies
  • 0 like

Outlook 2019 cannot send and receive emails.

Hi, for the last few days Outlook on my laptop will not send or receive emails using my @talktalk account. My other gmail email account works fine and I can send and receive from apple devices. Talktalk webmail also works, however I prefer to use Out...

davep2 by Popular Poster
  • 854 Views
  • 4 replies
  • 0 like

Pop3 Outlook - intermittently asking for name and password to get mail

Hi - last few days I've noticed that when Outlook (desktop 365 version on Windows 10) does a send/receive it sometimes throws up a 'name and password?' dialog. Despite this I get the impression that some send/receives are working as I am getting mail...

ico99 by Conversation Starter
  • 907 Views
  • 6 replies
  • 1 like

email not working

I cannot load my business domain name in Windows 11 mail as I cannot remember my pop3 password I used in Vista when I set it up with talktalk many moons ago.I try using the new talktalk settings recommended settings with various passwords but no luck...

john52 by First Timer
  • 440 Views
  • 3 replies
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connection to server failed

receiving emails all through the year has been ok until overnight today all settings were checked back in february and prior and were all correct and had been running until this happened 23/3 all devices windows 10 and android tablets

paja32 by Super Duper Contributor
  • 348 Views
  • 2 replies
  • 0 like

Can’t send or receive email on eM Client

Using eM for first time since February, and after a eM update, I couldn’t send messages (but received OK). I changed email settings, now I can neither send nor receive. Plus my recent inbox messages on iPhone/iPad have disappeared, but can still send...

rongibbs by Whizz Kid
  • 1209 Views
  • 11 replies
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Resolved! Unable to connect to Tiscail email with Thunderbird

Hi. I'm trying to connect to my Tiscali email account using Thunderbird on Win 10 using the settings shown on the email help pages: IMAPmail.talktalk.netport 993SSL/TLS*my tiscail email password* But it doesn't work. I get a "try new password" error,...

CitizenX by Conversation Starter
  • 1053 Views
  • 8 replies
  • 0 like

Please reactivate my email access

Hi Support guys,Please can you reactivate my email account, I found my tablet had the wrong settings and I've secured it now.cmwb1

cmwb1 by First Timer
  • 823 Views
  • 10 replies
  • 0 like

Emails No Longer Being Forwarded to Outlook

Last year, I got an Email from TalkTalk August 2022 asking me to change my settings on my Email account. Unfortunately, I didn't do this (various reasons) and when I kept receiving I thought this didn't apply to me as I was now with BT. However, afte...

Setting updated to secure, need access restored!

Hi, Outlook (365 latest build) and ios15 both updated.Email address added in this profile. POP3 usage Hopefully access can be restored. I'm in the middle of a long journey working abroad, hopefully you can get it sorted ASAP! Many thanks

Duplicate emails since recent client settings update.

Hi,Since I updated my settings on Windows Live Mail 2012 (I know!) every time I check my mail now it downloads hundreds of previous (old) emails every time that I thought I had deleted before. It didn't do this before the recent change). Also can't s...

Smark67 by Popular Poster
  • 1334 Views
  • 14 replies
  • 0 like

Need to Reactivate email account

My email account needs to be reactivated. I have updated my configuration file in OEClassic but continue to be blocked by the email server. Can anyone get the attention of the support people to reactivate my email account obscured for customer securi...

Unable to receive emails

Please help me. It appears that you have disconnected my email address obscured for customer security as you suggest that my settings are insecure. I have checked my server port settings and incoming and outgoing mail server ports and they appear to ...

Resolved! Can't send mail

Hi As of today my wife can't send emails Win10 / Outlook 2007 / POP3 I can send Win10 / Outlook 2010 / IMAP The sending failure is reported as 0x80004005. The email settings have not changed in the last few years, we both use the smtp.talktalk.net fo...

georgek by Participant
  • 1004 Views
  • 9 replies
  • 0 like