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email support

Ask us about your TalkTalk email account and Webmail.

Forum Posts

Keep alert!

Scammers are exploiting the recent upgrade / migration of emails and sending out plausible looking information to customers. Don't click on any links asking you to refresh your service! Details of the correct webmail link are found in Talktalk's own ...

REP 12845716

For three days now my wife's Internet connection on her I-pad has been lost, having been fully operational for several years. She has urgent news to circulate and cannot do so. My computer connections are working OK, but I cannot help her as I do not...

Attention all pipex/tiscali mail users

Hi the recent change made by talktalk to "enforce encrypted mail access" has broken the following tls1.3 capable mail client.ThunderbirdOutlookany android device it will also affect any tls1.3 capable devices and mail clients that support tls1.3.The ...

Emails sent to me are not arriving

Hello,I am not receiving emails from people I *know* have emailed me . I have not received emails from them for about 2 weeks. GDPR being what it is I'm sure that you will understand that I do not wish to publically identify the senders 'names or the...

Jonny321 by Conversation Starter
  • 613 Views
  • 6 replies
  • 0 like

Email account restricted to webmail only

Hi Team, My wife's account associated with my former TT account is unable to use anything other than the webmail. It has been like this for a long time. We would like to be able to use it once again with iPhones and iPads again. Having read things he...

Brooksey by Participant
  • 736 Views
  • 7 replies
  • 0 like

Downloading message and pictures

Hi Hope someone can help me.Some messages aren’t downloading in my emails on windows 10. When I click to download nothing happens.

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PandoraC by Chatterbox
  • 253 Views
  • 1 replies
  • 0 like

Unable to access emails on mobile and other devices

Hello, I am no longer able to access my emails on my iPhone and other devices, and instead I am only restricted to sending and receiving emails on webmail and this is less than ideal when I need notifications for emails. Please could this be resolved...

anthoh28 by First Timer
  • 474 Views
  • 3 replies
  • 0 like

Rejected Email

HiEver since the fiasco of email not being passed on through gmail I now have email being rejected ( 3 today) all appear to be from Windscribe. can you stop the rejections please? The response from the remote server was:552 5.2.0 pa17pHJgRwkOepa18pm2...

andysue by Super Duper Contributor
  • 395 Views
  • 3 replies
  • 0 like

blocked emails

I've had several people report that emails to my talktalk account are being blocked, eg [removed image] Advice please! Usually these people send to me successfully

drking by Team Player
  • 405 Views
  • 3 replies
  • 1 like

Mails to tiscali.co.uk bouncing

TalkTalk sent a letter (7/4/23) saying that bill notifications are not reaching my tiscali.co.uk email address. However, the address is correct, the account is active, the mailbox is virtually empty and there is no reason to believe messages are bein...

GlennLRJ by Popular Poster
  • 1431 Views
  • 2 replies
  • 0 like

Unable to receive mail on Windows 10 mail

Help. I have just set up all the new incoming and outgoing server and other details for a tiscali e-mail address as shown on the TalkTalk guide to setting up Windows 10 mail, and I can send but not receive e-mails. I have the same problem on a Nokia ...

Nigel23 by First Timer
  • 549 Views
  • 4 replies
  • 0 like

Emails messages are being dropped or blocked

Hi my mail service has been getting progressively worse in the last year.I have previously failed to get job alerts from sites such as Indeed and then Reed.co.uk dropped off the radar, all job alerts from both sites were completely dropped.I worked a...

Binkly by Team Player
  • 1608 Views
  • 15 replies
  • 0 like

Email from pipex blocked

Hi, I have had a lot of emails I don't receive anymore that are sent to a pipex account. I tried to send an email from a Gmail account to check if it's working and I got an error message attached to my Gmail that it was blocked with an error TT992. I...

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Billy25 by Popular Poster
  • 322 Views
  • 2 replies
  • 0 like

Blocking of Gmail emails

As several users, including me, are starting to have problems receiving emails from @gmail accounts, how do we get TalkTalk to acknowledge this is an important issue and rectify it. There doesn't seem to be a mechanism to report this directly, only t...

gpolley by Popular Poster
  • 1350 Views
  • 15 replies
  • 4 like

Problem sending and receiving Emails

As of 7.00pm last night, most of my outgoing and incoming Emails are being blocked. Report: 552 5.2.0 mVhQpSmKVyydKmVhQpVdUB Content rejected (TT992) How can I get this fixed?

restore email access

HiMy email access to my homecall email is restricted to webmail only, can not use windows mail or phone email client any more.i believe ive updated the settings to the latest secure settings,but that has not restored access.can i get help from the su...

mary-g by First Timer
  • 334 Views
  • 1 replies
  • 0 like

Cannot connect to talktalk mail servers

Hi,Since 3rd Feb I cannot connect to your mail servers. Webmail is fine.I've spoken to tech support on 3 lengthy occassions since.They Checked settings and some basics confirming both account and settings were in order. Went round in circles . A call...

sg11111 by Participant
  • 2647 Views
  • 21 replies
  • 0 like

Outlook 2019 cannot send and receive emails.

Hi, for the last few days Outlook on my laptop will not send or receive emails using my @talktalk account. My other gmail email account works fine and I can send and receive from apple devices. Talktalk webmail also works, however I prefer to use Out...

davep2 by Popular Poster
  • 798 Views
  • 4 replies
  • 0 like

Pop3 Outlook - intermittently asking for name and password to get mail

Hi - last few days I've noticed that when Outlook (desktop 365 version on Windows 10) does a send/receive it sometimes throws up a 'name and password?' dialog. Despite this I get the impression that some send/receives are working as I am getting mail...

ico99 by Conversation Starter
  • 848 Views
  • 6 replies
  • 1 like

Cannot connect to Mail Server

I am also having this issue. Can see mail on server but not computer. what was the answer you got please? Task 'Synchronizing subscribed folders for (my account)@tiscali.co.uk.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed fol...

Tiscali email

I have been receiving an email every two weeks from my employer containing my payslip in a protected PDF file for a few years now. However, the emails sent in February were not received as expected.My employer states that they were sent and delivery ...