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email support

Ask us about your TalkTalk email account and Webmail.

Forum Posts

SCAM email

The look of a recent scam:     Many obvious errors, but sadly neither Talktalk mail servers nor the Gmail address it forwarded to identified it as Spam. Don't be misled by the confident green tick! Don't click on anything.

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Can't Send Emails all Domains.

Hi All, if you can no longer send mail either using Webmail or another Mail Client. The first thing to do is to run a good quality Anti Virus and Malware scanner on all your internet connected devices. Once that's completed you must reset the passwor...

Turn off spam filtering

I know this has been asked before but I want to turn off the over active spam filters in the Talk Talk email service.We rely on Pop3 / Imap to collect our email, via Outlook, which has a decent spam filter. On checking the families accounts we have v...

JohnR12 by Sightseer
  • 241 Views
  • 10 replies
  • 0 like

Email from TT saying an update to your system..

Today I received an email from TalkTalk headed, 'an update to your system'. It looks genuine, but... It says that TT recently wrote to me telling me that my router would no longer receive software and security updates. As promised they were getting i...

GBy1231 by Popular Poster
  • 402 Views
  • 8 replies
  • 0 like

Spam folder

Talktalk has suddenly started putting e-mails in a spam folder and not sending them to my PC. I use my own e-mail browser, so am not aware that wanted e-mails have not reached me. How can I stop talktalk doing this so that I can make my own spam deci...

Lodron by Popular Poster
  • 1631 Views
  • 28 replies
  • 0 like

Talktalk SMTP Servers Poor Reputation

I run a website for a small rowing club, we use mailman to route emails but many of the talktalk users are complaining they cannot send emails because our mail server rejects the connection due to there poor reputation. How can I report this to get t...

Phishing emails

Should I only report obviously scam or phishing emails to TalkTalk (phishing@talktalk.co.uk) if they have supposedly come from TalkTalk?I am getting a wide range of them since the Marks & Spencer debacle and don't know whether to report them to TalkT...

NorfolkLad by Conversation Starter
  • 218 Views
  • 3 replies
  • 0 like

Phishing email Reporting Address

Is anyone else having problems with the TalkTalk email address for reporting phishing emails? I have tried to send some in and it keeps getting returned (Mailer Daemon) with the reason being given as 'due to security policies' which is a bit ironic!

NorfolkLad by Conversation Starter
  • 326 Views
  • 5 replies
  • 0 like

Duplicate emails with a line through them

A lot of my incoming emails have come up with a second or third copy which has a line through it. I don't know why, and I would like to get rid of them. I can do it one at a time, but there are a large number. Any suggestions? There was scammer activ...

Anton4 by Popular Poster
  • 688 Views
  • 13 replies
  • 0 like

Security

I got an email saying I has asked for my account to be disconnected. I hadn’t made any such request. Unfortunately I open this email

Legitimate emails sent to spam folder

Hi,I have a problem where a lot of my incoming emails are being sent to the spam folder. None of these are actually spam. I have Thunderbird set up on my computer to collect my mail from Talktalk but it will only get mail from the Talktalk inbox. I k...

aircraft by Chat Champion
  • 6794 Views
  • 133 replies
  • 0 like

Spam Emails masquerading as Newsletters

Over the past three or four months one of my email addresses (a Onetel one) has been receiving a steadily increasing number of these spam emails claiming to be newsletters to which, they say, I have subscribed (which of course I have not knowingly do...

Odd email supposedly from my account

Yesterday I was alerted that someone was sending emails in my name' I contacted TalkTalk and changed my password immediately as they suggested. But I have just seen told more emails are being sent out. I don't know what I can do, please help me

Aniachka1 by Popular Poster
  • 247 Views
  • 3 replies
  • 0 like

Reporting Phishing Fails with Authentication required Message

HelloI've just been trying to report a Phishing email to my bank and to the gov.uk service. Both of these memails returned with the following message:Your message did not reach some or all of the intended recipients. Subject: FW: We require you to re...

Morgai by Participant
  • 172 Views
  • 1 replies
  • 0 like

Bouncing emails and Spam

I have 2 problems. First, I receive ‘Neighbourhood Alert’ emails from Dorset Police which I forward using BCC to 21 residents of our estate. Several have btinternet address and these are being bounced as possible Spam. I get a ‘Undelivered Mail Retur...

Cestrian42 by Conversation Starter
  • 945 Views
  • 17 replies
  • 0 like

blacklist

how to delete emails on blacklist

Harold03 by First Timer
  • 180 Views
  • 1 replies
  • 0 like

Emails going to spam

I've started to notice that I'm not receiving a lot of legitimate emails. Then I checked my Spam Folder and they were sitting in there. Don't understand why. Some are those sent to me from known contacts, some are actually responses to an ongoing ema...

Webmail Spam emails

I wonder if anyone can help me on this please as it has caused me quite a problem regarding a booking from Easyjet. What determines whether or not an email is put into Spam on webmail and therefore not forwarded on to my Mac (which I use all of the t...

Doggy2 by Participant
  • 527 Views
  • 6 replies
  • 0 like

Outgoing emails blocked

I stupidly fell for a phishing email I thought was from TalkTalk and subsequently couldn't send or receive emails. I immediately changed my password and later discovered a redirect had been set up, which I cancelled. I can now receive emails but can'...

pkatyat1 by First Timer
  • 161 Views
  • 1 replies
  • 0 like

more talktalk.net spam

hi all,Just received an email saying my email account will be deleted unless I sign in to the new system. the sender is .de(germany) presumably spam anyone else had that spam?Blodwyn

Genuine emails not coming through but spam does

Legitimate emails are not arriving in my talktalk inbox at all. They're not being sent to spam, they just never arrive.I’m locked out of many of my premium subscription accounts because I’m not able to receive the two factor codes to my talktalk addr...

Mail box hacked and cant log in to email

One of my talktalk mail boxes that I manage has been hacked and the password must have been changed by the hacker. My main email account is ok and My account has not been hacked. How can I change the password on this second account?

Martyn54 by First Timer
  • 240 Views
  • 1 replies
  • 0 like

Intelligent spam email detection?

Hi there, One thing I am finding with TT email is that the same messages are automatically marked as spam and sent to that folder when in fact they are from a genuine source. Even after marking these messages as 'not spam', which means they transfer ...

capers62 by Conversation Starter
  • 235 Views
  • 2 replies
  • 0 like

Resolved! Marking email as SPAM ?

Does marking email messages as SPAM in Webmail or Email client actually do anything?Does it go to the TalkTalk Email staff for some sort of consideration ?HWB @@@

Scammer has access to my account, cannot get them out

I have an old Tiscali email that I use through TalkTalk webmail. My contacts have been receiving scam emails from my account. It is not spoofing, the email is coming from the genuine account and the replyto is going to the same account. On the securi...

TandT by First Timer
  • 948 Views
  • 7 replies
  • 0 like