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Planned maintenance on our email platform

As part of our ongoing improvements to the TalkTalk email platform we've got some planned maintenance this evening between 22:00 on the 23rd April to 02:00 on the 24th April. Don't worry, you'll still have access to your emails during this maintenanc...

Mikem by Support Team
  • 327 Views
  • 0 replies
  • 0 like

Planned website maintenance 17th April 2019

We'll be updating some of our websites on Wednesday 17th April 2019 Start time - Wednesday 17th April 10pmEnd time - Thursday 18th April 6am Whilst we're completing the updates, the following services will be affected: My Account My TalkTalk App Talk...

simonb by Content Team
  • 316 Views
  • 0 replies
  • 0 like

Planned maintenance on our email platform

As part of our ongoing improvements to the TalkTalk email platform we've got some planned maintenance this evening between 22:00 on the 16th April to 01:00 on the 17th April. Don't worry, you'll still have access to your emails during this maintenanc...

StephenF by One of you now
  • 341 Views
  • 0 replies
  • 0 like

Technical issues with Contact Centre

We're currently experiencing technical issues with one of our contact centres, extending the wait time to speak to us. If you need to contact us and your query is urgent, we'd recommend using our chat service otherwise contact us later in the day. Ch...

simonb by Content Team
  • 379 Views
  • 0 replies
  • 0 like

Loss of service in the Lincoln area

We're aware of some customers who are experiencing a loss of service with their Broadband, Phone and TV services, our engineers are aware of this and hope to have things back up and running as soon as possible, we apologise for any inconvenience this...

simonb by Content Team
  • 359 Views
  • 0 replies
  • 0 like

Planned website maintenance 23rd March 2019

We'll be updating some of our websites on Saturday 23rd March 2019 Start time - Saturday 23rd March 9pmEnd time - Sunday 24th March 10am Whilst we're completing the updates, the following services will be affected: My Account My TalkTalk App TalkTalk...

simonb by Content Team
  • 330 Views
  • 0 replies
  • 0 like

Loss of service in the Kensal Green area

We're aware of some customers who are experiencing a loss of service with their Phone, Broadband and TV services, our engineers are looking into this as a priority. We apologise for any inconvenience this may cause. Update 02:30 pm - Openreach Engine...

simonb by Content Team
  • 351 Views
  • 0 replies
  • 0 like

Unable to access Facebook and instagram

We’re aware that the Facebook platform is experiencing some issues tonight which may mean your unable to use Facebook or instagram. We’ll keep you updates as we as we find out more, you can also check the Facebook status page

StephenF by One of you now
  • 600 Views
  • 0 replies
  • 0 like

Loss of service in the Mitcham area

Customers in the Mitcham area are currently experiencing a total loss of service due to a cable break. Latest update, 9PM: Were working closely with local virgin media engineers who are on site to repair and replace the damage section of cable. We'll...

Problems accessing myaccount

We're aware that some customers are seeing the below message when using myaccount: "Something went wrong Please try again later" Our engineers are working on restoring service as soon as possible and we'll keep you updated right here so check by late...

StephenF by One of you now
  • 398 Views
  • 0 replies
  • 0 like

Loss of service in the Guildford area

Customers have reported a total loss of service in and around Guildford area. This loss of service is due to a break in a fibre cable on the virgin media network which provides service to the area. latest update, 9pm 11th March: We're continuing to w...

simonb by Content Team
  • 381 Views
  • 0 replies
  • 0 like

Webmail login issues

We’re aware that some customers with Pipex email addresses are currently having issues logging into TalkTalk webmail. We’re investigating the problem and we hope to have everything working normally soon. We apologise for the inconvenience caused.

Taylerw by Enlightened One
  • 371 Views
  • 0 replies
  • 0 like

Loss of service in Ringmer & Henfield

Customers in and around the Ringmer & Henfield area are currently experiencing a total loss of service, we'd like to assure you that our engineers are working on the issue as a priority and we'll keep you updated on our progress right here, so check ...

StephenF by One of you now
  • 340 Views
  • 0 replies
  • 0 like

Delays in adding TV boosts

We're aware of some customers who have recently added a TV boost and are unable to watch their new channels. This is due to a delay in adding the TV boost onto your account. Latest update: 6am 14th March 2019 We're doing everything we can to activate...

Mikem by Support Team
  • 410 Views
  • 0 replies
  • 0 like

Planned website maintenance 2nd & 3rd March 2019

We'll be updating some of our websites between the following times: Start time - Saturday 2nd March 9pmEnd time - Sunday 3rd March 8am Whilst we're completing the updates, the following services will be affected: My Account My TalkTalk App TalkTalk T...

Mikem by Support Team
  • 364 Views
  • 0 replies
  • 0 like

Planned website maintenance Friday 15th February 2019

We'll be updating some of our websites on Friday 15th February 2019 Start time - Friday 15th February 9pmEnd time - Saturday 16th February 9am Whilst we're completing the updates, the following services will be affected: My Account TalkTalk shop My T...

simonb by Content Team
  • 361 Views
  • 0 replies
  • 0 like

Planned website maintenance 3rd February 2019

We'll be updating some of our websites on Sunday 3rd February 2019 Start time - Sunday 3rd February 2amEnd time - Sunday 3rd February 6am Whilst we're completing the updates, the following services will be affected: My Account TalkTalk TV Web & Mobil...

Mikem by Support Team
  • 361 Views
  • 0 replies
  • 0 like

Planned exchange maintenance 1st February 2019

We'll be performing an upgrade to our internal infrastructure from 01.00am until 06.00am 1st February. These routine updates allow us to make improvements to your service, and keep everything running as smoothly as possible. Whilst we're working on t...

simonb by Content Team
  • 327 Views
  • 0 replies
  • 0 like

Planned website maintenance 27th January 2019

We'll be updating some of our websites during these times Start time - Saturday 26th January midnightEnd time - Sunday 27th January 02:00 am Whilst we're completing the updates, the following services will be affected: My Account TalkTalk shop What's...

simonb by Content Team
  • 340 Views
  • 0 replies
  • 0 like

Total loss of service at the Theale exchange

We're aware that some customers connected to the Theale exchange are currently experiencing intermitant loss of Phone, Broadband & TV service. We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are ...

Mikem by Support Team
  • 331 Views
  • 0 replies
  • 0 like

Planned email maintenance 18th & 19th December 2018

We'll be updating some of our email services during these times: Start time - Tuesday 18th December at 10:00pmEnd time - Wednesday 19th November at 02:00am Whilst we're completing the updates the following email services may affect some customers: ta...

Mikem by Support Team
  • 341 Views
  • 0 replies
  • 0 like

Loss of service in Reading area

We're aware that some customers in and around the Reading area are experiencing a loss of service, we'd like to apologise for the inconvience caused during this time and assure you that our engineers are working to restore service as a priority

StephenF by One of you now
  • 300 Views
  • 0 replies
  • 0 like

Planned website maintenance 7th December 2018

We'll be updating some of our websites during these times Start time - Friday 7th December at 05:30amEnd time - Friday 7th December at 05:45am Whilst we're completing the updates, the following services will be affected: My Account What's the update ...

simonb by Content Team
  • 344 Views
  • 0 replies
  • 0 like

Planned Maintenance 6th December 2018

We'll be updating some of our websites during these times Start time - Thursday 6th December at 00:05amEnd time - Thursday 6th December at 06:00am Whilst we're completing the updates, the following services will be affected: My Account TalkTalk Shop ...

simonb by Content Team
  • 351 Views
  • 0 replies
  • 0 like
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