Future Fibre

Future Fibre offers a fibre optic connection from the exchange straight into your home, so your speeds will never be limited by distance from the exchange or street cabinet.



Fast

Great performance, fewer drop-outs and impressive speeds of around 100 Megabits per second.

Reliable

Powerful fibre cabling means you'll always be connected, even if you live far from the exchange.

Future-proof

Unbeatable technology means you're ready for anything online, from social media to VR gaming.



How it's installed

The cabling we use for Future Fibre is very delicate compared to standard broadband, so we'll send a specially trained engineer to install it for you.




Step 1

We'll run fibre cabling from our network in the street to your house, either overhead through a pole or underground in a trench.



Step 2

Then we’ll drill a small hole through your exterior wall to bring the fibre cable into your home.



Step 3

The engineer will install an Optical Network Terminator (ONT) if you haven't got one already. This is a small box that will be fixed to your wall, close to where the fibre comes into your home.



Step 4

We'll connect the fibre cabling to the ONT, then connect the ONT to your router using an Ethernet cable.




Frequently Asked Questions

Here are the answers to some of our most frequently asked questions about Future Fibre and the installation process.

Most broadband packages available today use copper wiring to some extent. Copper is less reliable than fibre because it's more easily damaged, which can cause problems with your phone and broadband connection. This is especially true if you live far away from the exchange and your connection has to travel further along the copper wiring to reach you.

With Future Fibre, we use fibre cabling all the way to your home, so your speeds won't be limited by how far away you are from the exchange or the local street cabinet. It's also super reliable because fibre is much more robust than copper wiring.

 

We can guarantee minimum speeds of 100Mbps for the Future Fibre trial.

 

Installation times can vary depending on how much work needs to be done, but it usually takes between two to four hours. When you sign up, we'll give you a morning or afternoon time slot. Your engineer can arrive at any time within your allocated slot.

 

Yes. A specially trained engineer will need to come to your house to install your equipment. The fibre optic cable is fragile glass, so it has to be handled carefully and tested to make sure it hasn’t broken when installed.

 

You can help the installation go as smoothly as possible by planning ahead and thinking about the best location for your ONT and router. This might be in the room where you use your internet the most.

If your ideal location is behind a cupboard or another piece of furniture, you can help us by clearing the path for the engineer to do their work.