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Engineer charges

We take our commitment to providing you a fair and affordable service seriously. In order to offer services like engineer visits, we may need to charge you for faults that aren't caused by our network or equipment. This is normal practice and we regularly check to make sure we're in line with other broadband providers. You can find out more about the different types of engineer visits and any potential charges below.


engineer visit charges

Select one of the following for more information about the charges and fees
you may see on your bill: