NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Joining TalkTalk

Version History
Last update:
‎21-06-2021 11:03 AM
Updated by:

Joining TalkTalk couldn't be easier. Just visit our website, choose your package and sign up online. We offer an 18-month contract on all our packages. For more information about our current plans and latest offers, head to the TalkTalk shop.

If you have any questions about our products or services, our friendly web chat agents are here to help you and if you'd prefer to sign up over the phone, please call us on 0808 108 0483.

Once you've joined, we'll aim to get everything up and running as soon as possible. The actual activation date will depend on whether we're using your existing line or installing a new one.

  • Existing line: Your activation date will be approximately 15 days after you placed your order. You'll receive your router in the post shortly before your services are due to be activated. You can check your activation date in your welcome pack or in My Account.
  • New Line Installations: Your activation date will depend on the date you have chosen for your engineer visit. You can check this in your welcome pack or in My Account.

If you’re with BT, EE, PlusNet or Sky for Broadband, you don’t need to contact your current provider as one of our agents will cancel your contract once you’ve placed your order with TalkTalk. If you currently have a Sky TV subscription that you wish to cancel you'll need to contact Sky directly.

If you’re switching from Virgin Media cable, you’ll need to cancel your services directly with them. To help avoid loss of service, it’s best to tell Virgin Media of your confirmed TalkTalk activation date. This is so they can cancel their service as close to your new TalkTalk activation date as possible.

 

If your address isn’t listed when you try to sign up with us, you need to visit the Royal Mail website to add or change your address details.

Your address will be added to the Post Office records within 7 days and then sent to Openreach to confirm whether they can provide a line to your home. After this, you’ll be able to sign up with us.

If you’ve moved into a new build property, you may need to get in touch with Openreach so they can update their records.

 

Of course. We offer a great value new line installation service. An engineer will visit your home to install your new line and we'll arrange a convenient date and time with you when you place your order.

The new line installation charge will be added to your first TalkTalk bill. For more information and to sign up, see our plans. When you've picked the right package for you, simply select New to TalkTalk, then click the link for Don't have a landline number? That will allow you to sign up without entering a phone number.

 

Usually, yes. We aim to make joining us as easy as possible, and in most cases, we can help you bring your number to TalkTalk. When you place your order we'll let you know if it's possible, and if we can't transfer your number, we'll give you a new one.

 

As part of our standard business policy, we always carry out a full credit check on all TalkTalk orders. We use the most up-to-date credit bureau and internal information so results can vary depending on your current circumstances.

Credit checks are carried out on our behalf by Equifax, an independent credit agency. We don't have access to details relating to your credit rating. If you have any questions about your credit rating please call Equifax directly on 0800 014 2955 or visit Equifax.

Once Equifax run the credit check, you'll see a credit search from TalkTalk on your credit file. We'll only progress with your order if you pass the credit check. In some circumstances we may need to run a few other credit and fraud checks or contact you for further information such as proof of identity.

As a result of your credit check we may ask you for an upfront payment in order to proceed with your order. This payment will be credited to your TalkTalk account and will be used to cover any billed charges.  

If you fail the credit check, your order will be cancelled. Here are some typical reasons why a credit check could fail:

  • There could be inconsistencies in the address details that we hold for you e.g. bank card address needs to match your service address
  • Poor payment history with other services or utility companies.
  • Other external factors like not being on the electoral register
  • Previous TalkTalk account with outstanding arrears 

There are several credit reference agencies that can help with your ratings and could give an instant view of your credit report. The three main credit agencies in the UK are:

  • Experian
  • Equifax 
  • Transunion 

 

You'll get your first bill a few days after your new services go live. To view your bills online, simply sign up for online billing in My Account and we'll send you an email to let you know when your bill is ready. We can also send paper bills if you prefer.

Your monthly bill will be sent around the same day each month and your payment due date will also be around the same date each month. You can change your payment date in My Account to one that works better for you. Find out more about your first bill, including charges.

 

 

Further Help

Don't forget you can manage your account, check your services online and even ask any questions in our community

My Account

View your bills & keep tabs on your usage.

Service ​Centre

New: See how your connection is performing.

Community

Here 24/7, 365 days a year, why not post your question?