NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MD5 email authentication

Version History
Last update:
‎07-07-2021 10:31 AM
Updated by:

We no longer support Legacy MD5 authentication however we do have strong measures in place such as SSL/TLS. We're aware some of our customers have MD5 password encryption set in place, to make sure your email service remains updated can you please check your settings below. We have provided the settings you'll need in email settings IMAP and POP3

Remember that you can always access your messages using webmail

 

If you use the “Mail” application on iOS (iPhone/iPad) and have issues retrieving your emails, you need to check that you’re not using an MD5 password encryption in your settings. The MD5 password encryption is deprecated and we no longer support it.

 

To make sure you’re not using MD5, follow these steps:

  1. Open your Settings app
  2. Select Accounts & Passwords
  3. Select your TalkTalk Mail account in the list of accounts
  4. Select your TalkTalk email address
  5. Select Advanced
  6. Select Authentication
  7. Make sure Password is selected (do not use “MD5 Challenge-Response”, “NTLM” or “HTTP MD5 Digest”)

    If you switch from “MD5” to “Password”, please make sure you use SSL and Server Port 993 for IMAP (or 995 for POP) to maintain the maximum level of security

  8. Select Advanced in the top left corner of the screen
  9. Select Account in the top left corner of the screen
  10. Select Done in the top right corner of the screen

 

If you use Outlook application and have issues retrieving your emails, you need to check that you’re not using Secure Password Authentication (SPA) in your settings. SPA is deprecated and we no longer support it

To make sure you’re not using SPA, follow these steps:

  1. In Outlook, access your account settings by going into the File menu and selecting Account Settings
  2. Select your TalkTalk Mail account and click on Change
  3. Make sure that Require logon using Secure Password Authentication(SPA) checkbox is not ticked
  4. Click Next and Finish

    If you deactivate “Secure Password Authentication”, please make sure you use SSL/TLS to encrypt your connection and port number 993 for IMAP (or 995 for POP) to maintain the maximum level of security (you can find those settings in More Settings => Advanced)

 

If you use the “Thunderbird” application and have issues retrieving your emails, you need to check that you’re not using an “Encrypted password” in your settings. Using “Encrypted password” is deprecated and we no longer support it.

To make sure you’re not using “Encrypted password”, follow these steps:

  1. In Thunderbird, go to your TalkTalk Mail account and click on Views settings for this account
  2. Select Server Settings, in the list on the left
  3. Make sure Normal password is selected as the Authentication method.

    If you switch from “Encrypted password” to “Normal password”, please make sure you use SSL/TLS as the “Connection security” (together with Port 993 for IMAP or Port 995 for POP) to maintain the maximum level of security

 

Further Help

Don't forget you can manage your account, check your services online and even ask any questions in our community

My Account

View your bills & keep tabs on your usage.

Service ​Centre

New: See how your connection is performing.

Community

Here 24/7, 365 days a year, why not post your question?