Phishing is a scam that uses email to try and trick you into giving out confidential information. They will often use familiar logos and look like they've come from a genuine company or person, but are actually sent by criminals who want to access your online accounts and details.
Some of the common giveaways that you’re dealing with a scammer...
Scammers are constantly changing their approach, finding new ways to trick you. Check out the recent examples of phishing emails we've stopped so you can see exactly what they look like. We've added an email authentication system called DMARC to TalkTalk webmail. This confirms if emails are genuine and have been verified as they come with a gold padlock, look out for the gold padlock icon. If you've received a phishing email claiming to be from TalkTalk, Report it to us straight away.
Further clues to be aware of.
It's easy to be drawn into these.
We take your security very seriously, so if you've received an email pretending to be from TalkTalk, please let us know. Our security team will look into this, block and help prevent customers from falling foul to criminals.
If you spot a phishing email claiming to be from us, simply forward it to firstname.lastname@example.org and we’ll take care of it.
If you're using our TalkTalk mail, then it's really easy
It's really easy to let us know about Phishing emails
Let us know if you're still looking for help with your query.
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