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Power of Attorney / Authority to Act / Deputyship

There are many reasons why you may need to appoint a Power of Attorney Nominee or Deputy to manage your TalkTalk account. The most common ones are:

  • Temporary - If you're hospitalised, in poor health or out of the country
  • Permanently - If you're no longer able to manage your personal accounts
  • If you're someone who is now managing the TalkTalk account holder's affairs.


Why we require Proof of Authority to appoint a nominee

Due to Data Protection regulations, we have a responsibility to ensure that we're protecting your personal information, which is why we request proof of authority.


What proof we accept

In order to process a Power of Attorney/Authority to Act/Deputyship, we require you to provide the TalkTalk Account holder’s details together with the potential Power of Attorney’s/Deputy information. As Power of Attorney or Deputy, you won’t be liable for any charges on your account, because you’re not the named account holder, but you will be able to make decisions on behalf of the account holder. We also require one of the following:

  • A Power of Attorney, which is Registered with the Office of the Public Guardian
  • Solicitor’s Letter
  • Court Order
  • Medical Consent letter

You should only include a copy of the proof as we’re unable to return it to you.


Submitting a Power of Attorney / Authority to Act request

This can be requested in My Account  You can email the completed form to or alternatively  get in touch with one of our agents who will  then send you a form to fill in and submit. Post to:


PO BOX 675


Once we receive the completed form, we’ll update the account within 28 days. If you'd like to find out more about Power of Attorney, you can visit the government help page.


Submitting a deputyship request

Deputyship is where the Court of Protection appoints somebody (known as a Deputy) to manage a person's financial affairs. This is needed when that person hasn't already requested a Power of Attorney and is no longer able to manage their own affairs. Deputyship gives that person the authority to act on a customers behalf and to make decisions and manage a customers account.

To request Deputyship, please contact us.