Priority Fault Repair is a free service for customers who rely on their TalkTalk services for health and mobility reasons. If you're eligible, you'll get priority when you report a fault to us. The service is only available to you if your household includes someone at risk, or you have accessibility requirements such as:
Unfortunately, we can't offer you the service if:
We appreciate your feedback, why not take a moment to review our service by
completing a Trustpilot survey.
Don't forget you can manage your account, check your services online and even ask any questions in our community