Protect yourself and your family online with our award-winning software, developed by Internet security specialist F-Secure. Recently improved, TalkTalk SuperSafe protects you against Internet threats including viruses, worms, spyware, phishing attacks and hackers and also includes parental controls.
TalkTalk SuperSafe 18.1 - TalkTalk SuperSafe has been updated to 18.1 for more information see TalkTalk SuperSafe on Mac OS
TalkTalk SuperSafe for Mac only supports macOS 10.9 and higher. We strongly recommend you have the latest version by updating from the Mac App Store.
Follow the steps below to opt-in for SuperSafe in My Account. If you've already opted in, go on to Step 2.
We recommend keeping the email safe and if you forget your password, you can reset it by selecting Forgot your password?
You will only be sent the email containing your username and password once. If you cancel, restart the subscription or upgrade/downgrade, you won't receive another email from F-Secure
Unable to find your activation email? If you've still not received your activation or the forgotten password link email then it's worth checking your spam folder in Webmail.
You'll need to do this part on your Mac
If you'd like to share a license with a family member, follow the instructions below:
The person you've shared a license with will receive an activation email including a link to create an account in order to join your group. Once the person has registered they can protect their devices. Other people who are in the group can view which of their own devices are protected by SuperSafe . You as the main account holder can see all devices in the SuperSafe App
Follow the steps below to release your device
Please follow the steps below to uninstall SuperSafe from your device:
You have the choice to invite a person to protect their device on the SuperSafe App You also have the power to revoke licenses
To re-enable the firewall follow the same steps and select Enable firewall
If you want to disable real-time scanning then open TalkTalk SuperSafe using the
icon, then select Preferences. Here you can alter real-time scanning settings. For full protection, we strongly recommend you leave the firewall, real-time scanning and the Security cloud on.
TalkTalk SuperSafe updates automatically with an internet connection. Select the icon located in the top toolbar and you'll see a drop-down menu, from this select Open TalkTalk SuperSafe.
You'll see the status of SuperSafe. (if you've just connected to the internet, the status can take a few seconds to update.
Let us know if you're still looking for help with your query.
We appreciate your feedback, why not take a moment to review our service by
completing a Trustpilot survey.
You can chat with us seven days a week. Alternatively, check out Contacting TalkTalk for other ways to talk to us.
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options