Protect yourself and your family online with our award-winning software, developed by Internet security specialist F-Secure. SuperSafe protects you against Internet threats including viruses, worms, spyware, phishing attacks, hackers and also includes parental controls.
Unable to find your activation email? If you've still not received your activation or the forgotten password link email then it's worth checking your spam folder in Webmail.
Follow the steps below to opt-in for SuperSafe in My Account. If you've already opted in, go on to Step 2.
You will only be sent the email containing your username and password once. If you cancel, restart the subscription or upgrade/downgrade, you won't receive another email from F-Secure.
We recommend keeping the email safe and if you forget your password, you can reset it by selecting Forgot your password?
For more information on passwords, head over to Problems with SuperSafe
You'll need to do this part on your Windows PC
If you'd like to share a license with a family member, follow the instructions below:
They'll receive an activation email including a link to create an account in order to join your group. Once they've registered they can protect their devices. Everyone in the group can view which of their own devices are protected by the SuperSafe . You as the main account holder can see all devices in the SuperSafe App
Please follow the steps below to uninstall the TalkTalk SuperSafe from your device.
For Operating Systems up to Windows 10:
For Windows 10:
To release a license from SuperSafe , follow the steps below:
You’ve now successfully released a license, this device will no longer be protected by TalkTalk SuperSafe
The SuperSafe App allows you as the account holder to add devices as well as giving you the choice to share your licenses with family and friends.
Banking Protection gives you peace of mind and keeps your transactions safe. It automatically switches on whenever you log in to your online banking or make a payment online, and only allows you to make transactions when your internet connection is secure enough.
If you don't want this feature to be active on your device, simply tick the box next to Do not interrupt my active internet connections.
Block web content (tick selected categories
Allow only selected websites (this is suitable for younger children)
The search result filter is easy to use. If you want to filter adult content from search by making sure Google, Yahoo, and Bing use the Safe Search "strict" level, simply use the slider at the top right to activate this feature (if the slider is green this means it's activated). This is a great feature to protect children from seeing inappropriate web content.
TalkTalk SuperSafe is compatible with the following:
The system must fulfil Windows minimum requirements as specified by Microsoft.
Let us know if you're still looking for help with your query.
We appreciate your feedback, why not take a moment to review our service by
completing a Trustpilot survey.
You can chat with us seven days a week. Alternatively, check out Contacting TalkTalk for other ways to talk to us.
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options