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Ways of contacting us

We want to help our customers get the most out of our services which is why we suggest you check out My Account where you can view and pay your bill. You can also diagnose and fix problems with your broadband connection, as well as view your Wi-Fi usage and speeds in Service Centre. Alternatively you can contact us using the following channels:


 

Live Chat

Our Chat experts are available 7 days a week, 365 days a year and on hand to help you with everything such as questions about your bill, service or to help you resolve any technical problems with your service.

 

 

Telephone

We will prioritise our phone lines for customers who have already registered as needing additional accessibility support with a
dedicated team supporting 7 days a week from 9am to 7pm.

0345 172 0088

You can call us free of charge from your TalkTalk phone, where our team will be happy to help answer any questions you may have. If possible, please have your account details available when calling.


 

Text Relay

The Text Relay Service provides text-to-voice and voice-to-text translation for those who are deaf, hard of hearing or speech impaired with the aid of a relay assistant. To call us using text relay, dial 18001 followed by 03451720088. For more information about the service, check out Using the Text Relay Service.


 

We know that some of you may need to speak to us, depending on the nature of your question. If you want to use chat or a phone our opening hours may vary, you'll find details of what we're able to help you with below: 

 

MESSAGE US ON LIVE CHAT  

Customer Service

Monday to Friday 9AM to 9PM, Saturday 9AM to 7PM, Sunday 9AM to 6PM.

Technical Support

Monday to Friday 9AM to 9PM, Saturday 9AM to 7PM, Sunday 9AM to 6PM.

Future Fibre Support

Monday to Friday 9AM to 6PM, Saturday & Sunday 9AM to 5:30PM.

Sales

Monday to Friday 9AM to 9PM,  Saturday 9AM to 7PM, Sunday 9AM to 6PM.

Thinking of Leaving us

Monday to Friday 9AM to 9PM,  Saturday 9AM to 7PM, Sunday 9AM to 6PM.

Help with new order

Monday to Friday 9AM to 7PM,  Saturday 9AM to 7PM and closed on Sunday.

Mobile

Monday to Friday 9AM to 7PM,  Saturday 9AM to 7PM, Sunday 9AM to 6PM.

 

Speak to us on the Phone

Customer Service

Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.

Technical Support

Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.

Future Fibre Support

Monday to Friday 9AM to 6PM, Saturday & Sunday 9AM to 5:30PM.

Sales

Monday to Friday 9AM to 7PM, Saturday & Sunday 10AM to 6PM.

Thinking of Leaving us

Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.

Accessibility Support

Open seven days a week 9AM to 7PM

Help with new order

Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.

Mobile

Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.

 

 

Still need help?

We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options

My Account

View your bills & keep tabs on your usage.

Service ​Centre

New: See how your connection is performing.

Community

Here 24/7, 365 days a year, why not post your question?