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We want to help our customers get the most out of our services which is why we suggest you check out My Account where you can view and pay your bill. You can also diagnose and fix problems with your broadband connection, as well as view your Wi-Fi usage and speeds in Service Centre. Alternatively you can contact us using the following channels:
Live Chat
Our Chat experts are available 7 days a week, 365 days a year and on hand to help you with everything such as questions about your bill, service or to help you resolve any technical problems with your service.
Telephone
We will prioritise our phone lines for customers who have already registered as needing additional accessibility support with a
dedicated team supporting 7 days a week from 9am to 7pm.
You can call us free of charge from your TalkTalk phone, where our team will be happy to help answer any questions you may have. If possible, please have your account details available when calling.
Text Relay
The Text Relay Service provides text-to-voice and voice-to-text translation for those who are deaf, hard of hearing or speech impaired with the aid of a relay assistant. To call us using text relay, dial 18001 followed by 03451720088. For more information about the service, check out Using the Text Relay Service.
We know that some of you may need to speak to us, depending on the nature of your question. If you want to use chat or a phone our opening hours may vary, you'll find details of what we're able to help you with below:
MESSAGE US ON LIVE CHAT
Customer Service
Monday to Friday 9AM to 9PM, Saturday 9AM to 7PM, Sunday 9AM to 6PM.
Technical Support
Monday to Friday 9AM to 9PM, Saturday 9AM to 7PM, Sunday 9AM to 6PM.
Future Fibre Support
Monday to Friday 9AM to 6PM, Saturday & Sunday 9AM to 5:30PM.
Sales
Monday to Friday 9AM to 9PM, Saturday 9AM to 7PM, Sunday 9AM to 6PM.
Thinking of Leaving us
Monday to Friday 9AM to 9PM, Saturday 9AM to 7PM, Sunday 9AM to 6PM.
Help with new order
Monday to Friday 9AM to 7PM, Saturday 9AM to 7PM and closed on Sunday.
Mobile
Monday to Friday 9AM to 7PM, Saturday 9AM to 7PM, Sunday 9AM to 6PM.
Speak to us on the Phone
Customer Service
Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.
Technical Support
Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.
Future Fibre Support
Monday to Friday 9AM to 6PM, Saturday & Sunday 9AM to 5:30PM.
Sales
Monday to Friday 9AM to 7PM, Saturday & Sunday 10AM to 6PM.
Thinking of Leaving us
Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.
Accessibility Support
Open seven days a week 9AM to 7PM
Help with new order
Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.
Mobile
Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.
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